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Business Profile

Landscape Contractors

Charly Landscaping & Irrigation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid this company $7231.43 to take care of our daughter's yard as a gift. We asked them to clear weeds, pull out black matting, remove stones and plant clover in all of front yard. We added the back yard to the service for removal of weeds and weed killer to be sprayed. I am attaching the invoices. We have experienced nothing but problems with this company. They didn't show up on day/time arranged and never called us. We called them and left message - no return call. We kept calling - phone answered and we were told workers didn't show up that day. Workers came, work done but horrible job. They left many of the weed stalks and we tried calling again to get them to come back and finish the job. This took several days of leaving messages and no return calls. And no follow up. We were told to water the yard twice a day and we did this. If business wants to claim that wasn't done, there was also enough rain in the last several weeks that the commitment was met. But we did follow through on instructions. Eight weeks later- yard is nothing but weeds. Not one blade of clover anywhere. We have called repeatedly and last week we were told they would come up on Friday or Saturday to look at yard with us. They never came, they never called. We have no faith in this company whatsoever. I am also attaching pictures of front/back yard taken yesterday...8 weeks following the work.

Charly Landscaping & Irrigation is NOT a BBB Accredited Business.

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