Complaints

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MPG Plumbing removed my Hot Water Heater, after taking it out of my home, in October. I have asked numerous times to return it or replace it. 11/27/2023 pm I had 2 NM State Police Officers accompany me to retrieve the Hot Water Heater. They did not have it, but never had permission to remove it from my property. I would like them to at least give me half of what I have to pay for a new one, because there was nothing wrong with the one they took. I was Quoted by them that I would have to pay $1300. for a new 40 gallon down draft water heater, that would work in my Mobile Home. This company was quoting over $22000. just to replace my water lines under my trailer, no digging or anything like that. I feel they are scamming the Elderly in my community! The NM License #****** they work under.

  Business response

  12/12/2023

  Please see my response to this complaint.  This will be our only response to this complaint.  You many close the complaint after this.  Thank you very much for your time. 

  **** **********, Owner & President, MPG Services

  Thank you for allowing us to respond to the complaint filed by Ms. *******. He are the facts in the matter:
  
  1. She contacted us to remove the water heater.
  
  2. The water heater in question was illegal to have in her mobile home.
  
  3. She admitted this on numerous instances in my offices in front of the State Police Officers by admitting that her new plumber advised her that she could get the right one at another store in Las Cruces for approximately $1100.00.
  
  a. She asked me to call the store and verify the price and I did this for her.
  
  4. She further stated that she bought another water heater and was told that she could not put it back in her mobile home.
  
  5. We discussed this in my office and agreed that no matter what the old water heater could not be put back into her mobile home. This was in front of the State Police Officers.
  
  6. She understood this at the time.
  
  7. The Officers asked what I was willing to do at the time to compensate Ms. *******: advised that I would purchase the water heater that would not fit in her mobile home, that
  
  she stated she had sitting on her porch so that she would not be out the money for that water heater. THIS WAS AGREED TO AT THAT TIME.
  
  8. I am currently awaiting contact from her with this information:
  
  a. Date and time for me to pick up the water heater.
  
  b. I need the receipt for the price of the water heater.
  
  c. Where I can pick up the water heater at.
  
  9. I will only honor the terms of the agreement that we agreed to at the time of our meeting with the State Police.
  
  10. As far as the Bid we gave her on re-plumbing her Mobile Home (which included a new CORRECT water heater installed by a licensed Plumber), it is a bid; she had the opportunity to refuse the bid, as she did.
  
  11. I have been in business in this community since 1985 and have never "scammed" anyone. But
  
  thank you anyway. If this complaint must stand, sobeit. I understand that in business, it is impossible to make everyone happy.
  
  12. Thank you for your time.

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