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          Chargerback Lost and Found Solutions has 1 locations, listed below.

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            Business ProfileChargerback Lost and Found Solutions

            Computer Software
            BBB accredited business

            Contact Information

            3352 Goni Rd Ste 162

            Carson City, NV 89706-7930

            Visit Website
            (800) 515-4860

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            Customer Reviews

            2.11/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            18 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/2018

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            3352 Goni Rd Ste 162, Carson City, NV 89706-7930
            BBB File Opened:
            12/19/2017
            Years in Business:
            16
            Business Started:
            6/27/2008
            Business Started Locally:
            6/27/2008
            Business Incorporated:
            6/27/2008
            Accredited Since:
            8/1/2018
            Type of Entity:
            Corporation
            Alternate Business Name
            • Chargerback, Inc.
            Business Management
            • Mr. Michael McLaughlin, Secretary
            • Mr. Brian Colodny, President
            Contact Information

            Principal

            • Mr. Brian Colodny, President

            Customer Contact

            • Mr. Brian Colodny, President
            Read More Business Details and See Alerts

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/25/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            - I filed 2 lost item reports - Never got an update on ******** other than confirmation of report -Got a few updates on other lost item ******** (personal artwork) that it hasnt been found. -Have reached out to Chargerback to get update on lost item my laptop computer and no response . -I have updated lost report and no response no communication on My computer
            Read More
            Read 17 More Complaints

            Customer Reviews

            18 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathie J

            09/13/2024

            A joke! Used it to get 3 jackets back from hotel in *********. They were left in a closet. Would have been easy for hotel personnel to locate as I called the same day to have them go to the room and obtain them. They said they would check but I needed to fill out the Chargerback info. I did that and started receiving messages that they could not locate them. They did not walk out of the room without help! I asked them to check their cameras but they did not . Hope others have better luck than I did. Wonder where all the lost items are stored? Terrible service from hotel and chargerback!

            Chargerback Lost and Found Solutions Response

            09/17/2024

            Hello, we are sorry to hear of this review. We do kindly ask that ****************** understand Chargerbacks role in this process. Chargerback is a lost and found software that is used by businesses in the travel, hospitality, and entertainment industries. While our system takes lost item reports, sends notifications, and accepts payment for the shipment of found items, our staff is not on-site, we do not ever physically handle the items, nor do we have a say in their status. Those duties all belong to our great partners such as the Holiday Inn Express ************************************. We did investigate this matter, which records indicate the items were left behind back in April of 2024, to the best of our ability. We can confirm, that our partner did review the lost item reports submitted by ******************, and there is no found item record matching the description of the lost items. We will follow up with our partner to see if they have any further information they can provide, and if so, we will be sure to pass that information along to ******************. ****************** may reach out to us directly at **************************************** you
            Read 17 More Customer Reviews

            Local BBB

            BBB Mountain West

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