Complaints

This profile includes complaints for Mastercraft Painting & Decorating, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mastercraft Painting & Decorating, Inc. has 2 locations, listed below.

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  Mastercraft Painting & Decorating, Inc.

  1617 Fairview Dr STE 26 Carson City, NV 89701-6868

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  Mastercraft Painting & Decorating, Inc.

  4274 Spring Dr Carson City, NV 89701-2935

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Mastercraft Painting in May 2022 to resurface my patio. I sent an upfront deposit of 25% down ($1077.00). The owner promised a completion date of late July 2022. When I called early July 2022 to find of if the work had been scheduled the owner was rude. He scolded me and threatened to terminate the contract and accused me of bothering him. He was intimidating and he was so mad that he was going to have to "think about whether he wanted to complete the job or not and he would call back the following day". I was shocked by his tone and although he was very unprofessional, I still wanted the work completed since I had waited but he never called back. He didn't issue a refund of my deposit of $1077.00 or communicate to me if he was going to complete the work or not. In early August I called again for a status update. I left a message but again but I was not called back. I called again and finally spoke to Andrew, his employee who advised me that the job had been scheduled for the end of December 2022 (6 months late!). I assumed this was some type of retaliation by the owner since December is the rainy season and 6 months later is not even close to the original date discussed. I informed Andrew that I was very unhappy and disgusted by the entire process and that the new Dec date was not acceptable. I told him to cancel the contract and to return my deposit. I followed up by sending an email. Another employee, Kevin, responded to my email that my deposit would be refunded the following day. I never received my deposit back. I have left messages but my emails and voicemails have remained unanswered. I am requesting the BBB assist me in getting this company to issue the refund of the upfront 25% deposit. I also want to share my complaint publicly to warn others about Mastercraft Painting. Mastercraft Painting company promised to do the work but failed to complete and refuses to cooperate or issue my refund. **** *******