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Business Profile

Small Appliance Dealers

Northern Nevada Appliance Outlet, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a purchase of appliances on Saturday from Northern Nevada Appliance Outlet. The next day we found the same items for way less. We called to cancel the order and they are refusing to do so, even though their cancellation policy posted on their website allows for cancellations of undelivered/unused products. They are refusing based on a sign on an 8.5 x 11 piece of paper that they expect store patron to seek out. No one mentioned to us during our entire purchase process that all sales are final. Nor does it state that on our receipt. They simply expect patrons to somehow notice the sign posted somewhere. I still have no idea where it was posted but the kid working at the store today (Austin) made sure to send me a picture of it (and my receipt). Nowhere on our signed receipt either does it state that all sales are final nor that returns cannot be made. We want to cancel our sale and get a refund, partly because of the lower price, but more so now because how my husband and I have been spoken to and being told that it was our responsibility to notice the small sign in their store.

Northern Nevada Appliance Outlet, Ltd. is NOT a BBB Accredited Business.

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