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Business Profile

Business Services

Paysign, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.08

Average of 12 Customer Reviews

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Review Details

  • Christian M

    Date: 04/22/2025

    Christian M

    Date: 04/22/2025

    ZERO STARS. they steal money from people who donate their plasma and risk their lives for that money. Then they have ghetto little girls running their call centers, speaking disrespectfully to any caller who asks to speak with a manager. Horrible "business" that preys upon the poor and fraudulently steals their hard earned money. Should be shut down before they burn their own business to the ground themselves. Shameful worthless human beings.

    Paysign, Inc.

    Date: 04/23/2025

    We would be happy to further review your account if you contact customer care at the phone number on the back of your card.  We take pride in resolving concerns and would appreciate the opportunity to assist you.

  • Thomas G

    Date: 03/26/2025

    Worst company ever I had my card stolen from me inside the place that I received the card. They sent me a notice saying there was insufficient evidence to give me my money back when the person was on camera don’t ever lose your card and **** this company.

  • Juan G

    Date: 01/03/2025

    Juan G

    Date: 01/03/2025

    The card and the app are easy to use, and the customer service people are kind. For this reason, I feel obligated to give more than a one-star review rating. However, I am writing to express my dissatisfaction with the imposition of international transaction fees on purchases made in Puerto Rico. As a proud member of the United States military, I find it deeply concerning and discriminatory that transactions within a U.S. territory are treated as foreign. Puerto Rico is an integral part of the United States, and such fees are not only unwarranted but also disrespectful to the residents and visitors of this territory. I also asked if such fees applied to other territories, like the U.S. Virgin Islands, and the response was YES. I request an immediate review of this policy and a refund for any fees charged on accounts for purchases made in Puerto Rico and other American territories. Charging these fees undermines the unity and equality that should exist within our nation. I urge you to rectify this matter promptly and ensure such an oversight does not persist. I HATE to be told that I am not American enough!!!

    Paysign, Inc.

    Date: 01/08/2025

    Thank you for your review and for your service to our country. We appreciate you bringing this to our attention. The necessary updates have been made. We also are crediting fees to your account. If you have any further questions, please don’t hesitate to contact us using the number on the back of your card.

  • Bryant I

    Date: 10/21/2024

    This card is a scam and your money is not protect I do not recommend if you use them then use it at your own risk. I don’t even understand how they are still in business.

  • Jose G

    Date: 07/22/2024

    Horrible company, the card balance Will show taken cash penalties if an error occurs or the withdrawal remaining not available, these penalties goes back to the owners and the banking department, etc. they are making cash back on all regected transactions and the card can be used as a transaction to another person,card or account!. *******...??

  • Alonzo C

    Date: 07/05/2024

    Horrible financial choose. Way too many fees and customer service was rude, dismissive, and arrogant

  • David L

    Date: 06/14/2024

    David L

    Date: 06/14/2024

    Refusal to accept fraud claims and provides customer information prior to verifying my identity over the phone.

    Paysign, Inc.

    Date: 06/20/2024

    Per our conversation with you today on the phone, we were able to discuss and rectify your concerns.  Please contact the number on the back of your card if you have any further questions.

  • Karen L

    Date: 04/30/2024

    Dealing with this customer service team has been one of the most frustrating, infuriating experiences I can remember.   I have talked to them six times in the last two weeks.  Every time they promise to have someone call, nobody does.  Each person gives a different answer. I have conferenced them with the manufacturer and they agree to process for an override code. The next time I call to get it, they say the manufacturer needs to provide the code.  A couple of people have been nice but nobody helps.  They say there is no way to transfer me to the department that needs to get the override code and NOBODY calls back.   Today was Destiny who after 45 minutes on the phone said she didn't know how to help, couldn't transfer me, and said she put a message in a file.  Your staff needs training or you need to clean house. I don't expect you to do anything but think about the 8+ hours your staff has wasted, all the people you are NOT helping.

  • Michael P

    Date: 01/18/2024

    Like other reviews mention, predatory company whose business model is stealing from the poor. They don't allow you to transfer a balance digitally, forcing you to withdraw cash at an ATM. But, of course, you can never withdraw all of it, even though it is your money! They charged me $0.35 unfairly for a transaction that should NOT have been declined and refused to even consider refunding the fee. Their call center customer service is horrendous. This is a reloadable card for plasma donation. You didn't donate plasma, Paysign, but for some reason you have the money and I don't. Criminal behavior. Fraudulent, predatory company.

  • Kris M

    Date: 12/29/2023

    Pay sign will not refund $1.65 in purchase decline fees that a entity has put on my plasma card. They got(CC) number & tried to use it twice. So I got two $.55 fees put on my card. I tried to pay for a bus pass today but it got declined due to the fees, so I got another $.55 put on my card. They said they couldn't put back the $1.65 on my card even if it wasn't my fault. This company preys on the poor. They are evil. I want to start a campaign & start a class action lawsuit against pay sign. I just want my $1.65 back. With a computer they can do it but refuse to do it because they just don't care.

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