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Business Profile

Jewelry Stores

Prestige Jewelry & Gifts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a gift certificate from Prestige Jewelry/gift. We decided not buy any jewelry from the company and we would like to have the money put back on our bank card. The company will not give us our money back. We would like to have the company investigated.

  • Initial Complaint

    Date:11/22/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 9,2022. Put an **** dollar deposit on a custom ring. First it took 3 weeks longer to make than promised. 2nd the ring looked nothing like discussed. 3rd the amount of gold used was also wrong. The ring was made with 6 grams equaling 330 dollars worth of gold. The agreement was between 11 to 14 ounces. The ring nowhere near unique, custom. Very cheap looking. I've found the exact rings for around 500 to 700. Needless to say I'm not happy with the ring. The total price he wanted for it is *******. I just wanted a refund. He refused and said store credit only. This was not mentioned to me in the beginning and nowhere on my receipt of the deposit is it mentioned. The whole reason for putting this money down was for a special custom ring. I would not have given him money for anything that he has in his case. Also for the amount of gold he used and the amount he is charging is highway robbery! I just want my deposit back.

Prestige Jewelry & Gifts is NOT a BBB Accredited Business.

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