Complaints

• Initial Complaint

  03/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased item, was provided wrong item, would not refund or exchange. ******** states exchanging or refunding is against the law. Absolutely not correct. If i I have unopened product in my hand with the receipt, you exchange or refund as the customer requests.

  Business response

  03/15/2024

  Here at Lees Discount Liquor, we strive for our employees to provide quality service. In this particular situation, as long as the item was unopened/undamaged and the original receipt was present, store credit should have been offered. This is in accordance with Lees Discount Liquor Policy, which complies with ************ Law. If you can provide more information to the Lees Discount Liquor ***************** we would be happy to follow up on this situation and ensure that the issue is rectified. It is our goal that all of our employees are familiar with both Lees Liquor Policy and ************ Law.

  Thank you,

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Today is 07/2/2023. At 6:25pm. My Wife and I went to Lee's Discount Liquor store on ***** *********. ********* ******. I purchase a fifth of Captain *********************** for a birthday gift! My Wife purchased $100 bottle of tequila we live 10 minutes away from this liquor store when I make it home I realize that the Captain ****** was a spice rum and not the original Captain ******* I go back to ***** Liquor to exchange for the right bottle they tell me NO I did not want a cash refund, I just wanted an exchange! I still had the receipt, I spoke with the cashier that rang this up and I also spoke with the manager they both were nonchalant in their answers ,and they were very short with me telling me that is state law and there's nothing that they can do!??????? the bottle was not open there was no damage to the bottle I still had the receipt I called another store and they told me, had I've used my debit or credit card they would have been able to exchange . This ***** liquor store is the one that's on Sunset in *********! A $15 bottle of liquor has cost ***** Liquor Store TWO CUSTOMERS PLUS OUR FRIENDS AND FAMILIES. IN total today ,My WIFE and I spent $115 just to be turned away I will never step foot in that establishment ever again I'm also taking this matter to social media. The policy is designed for Perfect People not people who make mistakes. I'm sure I'm not the first nor the last person who has made this mistake

• Initial Complaint

  09/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went into the store to buy a gift for a relative. I purchased one (1) bottle of tequila for $119.00 I also purchased one (1) Sanh Laonino Red bottle of wine which was advertised for $4.99, however upon paying I did not realize that I was charged 15.99. I told the clerk that I thought this wine was on sale. Upon checking the bottle was placed under the wrong sale sign. I did not want the wine, but was told that the transaction was processed so there is nothing they would do, even though they falsely advertised the bottle at $4.99. This was clearly their incompetence. This was not my fault, at the least since they could not reverse the charge, a store credit could have been given.

  Business response

  09/16/2022

  Business Response /* (1000, 5, 2022/09/13) */ Good Afternoon. I have reviewed the transaction in question. On 9/5/22 the customer purchased a bottle of tequila, a pack of beer, and a bottle of San Leonino Red wine. After the transaction was complete, the customer came back into the store within a few minutes to dispute the price charged on the San Leonino wine. The customer showed the cashier that the wine was misplaced in the wine racks above a different price tag. This happens in all retail environments from time to time as customers decide not to purchase something and sits it in the wrong place. As a retailer, our policy is that all sales on alcohol are final BUT this case should have been treated differently and quickly resolved. I am reaching out to the customer by email to resolve this situation personally. The employee has been spoken with and retrained on how to handle this scenario moving forward. Thank you. Consumer Response /* (2000, 7, 2022/09/14) */ This issue has been resolved, thank you for your diligent assistance. Sincerely, *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩