ComplaintsforVillage Capital & Investment, LLC

• Initial Complaint

  07/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have received multiple letters from Village Captial and Investments LLC with offers to refinance my mortgage. I have called them 3 times in the past month to ask them to stop sending me letters and that I am not interested. Despite the promises that I will be removed, I am still receiving them. I do not understand why they give the option to opt-out of the mailings when opting out does not accomplish anything.

  Business response

  08/03/2021

  Business Response /* (1000, 5, 2021/07/14) */ On behalf of Village Capital & Investment, we appreciate you taking the time to provide your feedback and experience with us. We have Confirmed with Marketing that you have been removed from the mailing list as of today 7/14/2021. Apologies If there are some mailings that went out before today. Please call customer service directly if you have any further questions. ************ Thank you Consumer Response /* (2000, 7, 2021/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response, with the only question as to why did it take opening this complaint in order to be removed, despite calling multiple times?

• Initial Complaint

  07/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted by village capital investments by letter through mail that clearly stated on the letter that no income required, no credit required, no closing cost and so on and I reach out to them and start processing and they told me they're not running hard enquirer or hard credit run but they run very hard credit run and also they told me to sign paper work to get approved and I got approved and set the closing date for 06/28/2021 and the day before I got phone call from Justin and he told me they can't closing because of my mortgage one month late payment but I never miss the payment only thing was my bank when send to my mortgage company to longer and the current mortgage company explained to them but they use shady credit company called CIS and they send me letter dinned because of late payment and excessive obligations which lie just used to dined since they don't require income. This is scamming and unacceptable business tactics to dine the loan.

  Business response

  08/04/2021

  Business Response /* (1000, 5, 2021/07/09) */ On behalf of Village Capital & Investment, we appreciate you taking the time to provide your feedback and experience with us. We have Confirmed with the Loan Officer that you applied for a refinance with Village Capital on 5/19. Village Capital pulled a mortgage rating which reflected your March 2021 payment 30 days late. You disputed this fact and asked that we research it further. The loan officer informed you at this point the credit supplement would become a hard inquiry of credit, which you approved. After obtaining a credit supplement through our credit vendor it was noted that the March mortgage payment received by United Wholesale Mortgage was 30 days late. Your loan officer relayed this information to you. Your loan officer has informed you that you will be eligible for a refinance on 10/01/2021 once you meet credit history requirements. At this time you are not eligible to participate in this refinance program due to the payment history. Once you meet the eligibility requirements please reach out to your loan officer and we will complete the refinance for you. Should you have any questions or concerns please reach out to us accordingly. Thank you Consumer Response /* (3000, 7, 2021/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is completely unacceptable and not true and this is fake excuse and even my mortgage company send you all payment documents and told you in conference call I didn't miss any payment and you guys used ad excuse to dine equal opportunity that was clearly stated in HUDS policy and regulations and no of this is required in paper you send to my house including credit history and completely false and fake advertising that federal government have to stop and I failed into federal consumer protection agency Business Response /* (4000, 9, 2021/07/15) */ Hello Bele A***, we understand your frustration. We are required by HUD to document the payment history in the file. We follow HUD's guidelines in the their 4000.1 Handbook which identifies the requirements clearly. Unfortunately, we will not be able to process a loan application until the credit report reflects an acceptable payment history. If you believe the credit report is in error please contact the company reporting your payment 30 days late and request it be updated. If you are able to correct it we would be able to process your loan application further. Thank you.

• Initial Complaint

  06/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seriously, I do not know where to turn anymore before I go and find a lawyer to seek legal options. This company is a joke. I got a credit notice that my loan had increased in $ amount and my loan is a fixed rate. I called this company and cant get anyone on the phone, emailed them a few times and nope, nada. I am not sure how lazy these people are but they sure seem to be extremely lazy to not answer their customers. Again my loan is fixed and I need an answer why they increased the amount I owe over more than $1k. They sure are quick enough to get your money but when it comes to customer service, they are a disgrace. I will never, ever borrow from this 3rd rate business anymore. I need an answer, why did my loan amount increase by over 1 thousand dollars? Why is it on my credit report that it has a higher balance now? I did not take out any loans on the house and I did not authorize this. Could one of you, lazy people do your jobs and answer your customers email? Joke of a business.

  Business response

  07/27/2021

  Business Response /* (1000, 5, 2021/07/02) */ Here is my response to this complaint with the BBB. Thank you for contacting Village Capital & Investment LLC in regards to your complaint. We apologize for any inconvenience this may have caused and look forward to creating a resolution between you and our company. The reason the amount reported is showing more than the previous amount is due to the Negative Escrow Balance on the account. Since it is still considered money owed to Village Capital, we do have to include it in reporting. Per FCRA guidelines we are required to report all info accurately, including Principal amount owed and any negative Escrow balances as one amount. You are not being penalized with this negative amount, but we do have to include it in our reporting. For future reference, you can reach out to our Customer Service line at 1 (***) ******** for any questions or concerns regarding your account. I do apologize about the confusion, and I hope this brings some clarity on your situation. Consumer Response /* (3000, 7, 2021/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guys are a joke, I have called you guys five times and have emailed you four times and not once any of you jokesters were able to help me or tell me what was wrong. My escrow balance is not negative as I looked at the statement today. I will never ever do business with this third rate company again. It took me to file a complaint and talk to an attorney to get you irresponsible and lazy people to answer me, you people cant train personnel enough to answer me on a phone call or an email. You guys are horrible I am done with you. Business Response /* (4000, 9, 2021/07/12) */ Thank you for reaching out to Village Capital & Investment LLC in regards to your complaint. After reviewing the issue you have brought to our attention, we have determined that all reporting is accurate. Your current escrow balance is negative $957.64. These funds are included with your current balance that is reported on a monthly basis. You are still responsible for the negative escrow funds as this money is still owed along with the current balance per your closing documents. As your escrow balance fluctuates, you will see changes in the current balance continue until the escrow is at a positive balance. As far as your experience with us, we are deeply apologetic for any inconvenience you may have endured with our customer service team. We can assure you that Village Capital & Investment LLC strives to provide a best in class experience and take these issues very seriously. This feedback has been provided to our Customer Service as a coaching opportunity in order to follow company standards when assisting our borrowers to the best of our ability. We are thankful for the opportunity to serve you and hope that this response clarifies the actions taken. If you have any other questions or concerns, please reach out to us directly in the future. Consumer Response /* (4200, 11, 2021/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't think you guys understand how frustrating you and your company are. You guys are a joke and a laughing matter at its worst. I cannot believe I had to get this far for your incompetent people to do your jobs and answer me a simple question. You do not have to reply to this notice, I will make sure to leave negative reviews in every single website I can and tell people to steer clear from you and I will never do business with this joke of a company again. Have a great day.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩