Business ProfileforMercedes-Benz of Henderson

To say I am disappointed in the service I have been provided at Mercedes-Benz of Henderson is saying the least. With my 2018 C300 being my first luxury car, I had the highest of hopes to not only drive a luxury vehicle, but also be a part of a luxury company that provided top-notch service. In April 2022, I had the whole engine replaced on my vehicle and had purchased a prepaid maintenance package that cost me several thousands of dollars, setting me back financially. I received a letter from ******** September 2023 with information about an extended warranty, with my car being eligible for refund of any services on the assembly line. I attempted to contact my service advisor 9/27/20, no answers and voicemail messages left, again called 10/2/23 via phone several times and received no answer, voicemail messages were left and text message was also sent. I never received a response. I called MB USA 9/27/23 and 10/12/23 who informed me I was eligible and all I needed was to provide receipt of service made on my car in April 2022. I tried contacting my service provider again after the phone call with MB-***, no answer, requested to speak to supervisors, never got a call-back from a supervisor, all the ******** rep informed me was that the request was sent via email. 10/12/23 I was finally able to get a hold of my service advisor who informed me I was not eligible under the extended warranty. I requested receipt of the services I paid for and the notes on my receipts show proof that I am eligible for refund under the extended warranty guidelines. In addition, I requested to be reimbursed for the prepaid maintenance I paid for and never used, I was told I could not get my money back. I requested a call-back from a supervisor on 10/12/23 and til this day 12/31/23 have yet to receive one. I called ******** again 11/30/23 for receipt of my prepaid maintenance and have yet to receive a copy. For a company whos slogan is The best or nothing, I was sure left with nothing.