Business ProfileforComprehensive Cancer Centers of Nevada

Account # ********* The following is a copy of a letter sent to the Dr. at CCCNV and to the billing office at CCCNV. 400 N. *********.The Doctor recommended a Prolia injection every six months. I and my husband told her we did not want to incur a huge bill. We believed the insurance company would not pay for it. A Patient Benefit Representative (PBR), *******************, explained there was some program available so that I would not be billed for any cost. So I agreed to this. I also confirmed with ***, that I would be notified if this changed, so I could refuse the injection and therefore not incur any bill.---09/18/2020 - I received the injection. I did not receive a bill.---03/26/2021 - I confirmed with *** before the injection if I might be billed. The answer was no. I received my 2nd injection. I did not receive a bill.---10/08/2021 - I received a 3rd injection. There seemed to be some sort of issue as I switched my insurance company. It was resolved.---01/27/2022 - I confirmed with ***, that Aetna was our insurance. I asked and she confirmed, I would not be responsible for any bill.---08/01/2022 - After 10 months, I received a bill from CCCNV, that I owed approx. $727.00. This was the balance due after the 3rd Prolia injection. The billing ***** said something along the line of the money ran out HUH !!! This is unacceptable.It appears, 1. CCCNV was not truthful when I was told I would not be billed for Prolia. 2. CCCNV did not notify me prior to the injection that I would now be billed. ********, I was not able to refuse the injection and not incur a bill.