ComplaintsforRondevo
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
it's impos**ble to get in touch with the person you want the **te blocks all personal phone numbers and email addresses even if the two people want to meet it's impos**ble and if you talk to someone on the **te they tell me you have to spend 5000 before they give you the person's email address or phone number. And it's supposed to be a dating agency but you can't meet anyone because we can't contact each other except in writing, photo and video, it's impos**ble to exchange phone numbers, it's just made to make men spend money because for women it's free just to attract men and make them pay the big price because the girls are really beautiful but are they really real, this is the worst dating agency I've been to, it's pure scam.
Translated by BBB 7/29/2024il est impos**ble de rentrer en communication avec la personne voulu le **te bloque tos les numros de tlphone personnel et adresse courriel mme ** les deux personne veulent se rencontrer c'est impos**ble et ** tu parle avec quelqu'un du **te ils me disent qu'il faut dpenser 5000 avant qui *************** l'adresse courriel ou le numro de tlphone de la personne. Et c'est supposer tre un agence de rencontre mais tu peux pas rencontrer personne car on ne peut pas se contacte part par crit,photo et video c'est impos**ble de s'changer nos numro de tlphone c'est fait juste pour faire dpenser ******************* car pour les femmes c'est gratuit **mplement pour attirer ******************* et les faire payer ******* prix car les filles sont vraiment belle mais sont-elle vraiment rel, ca la pire agence de rencontre que j'ai frquant, c'est de la pure arnaque
Initial Complaint
07/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Rondevo is populated almost entirely by fake profiles. They charge you to communicate with these users, who are largely located in *******. However, their own terms of service bar users from ******* from registering unless they are "verified." All of the Ukrainian profiles are listed as verified, despite the fact that the photos are largely of print models who are not utilizing the site themselves. Indeed, you cannot select ******* as your location after registering and you cannot register from a Ukrainian IP address, both of which I tested myself. I contacted their customer service asking how to get verified as a Ukrainian user and was told registration was not currently allowed after being referred to support at talkytimes dot com. No one via email seemed to have any idea of a process to verify users from ******* (a sanctioned country in **************), extremely suspicious considering that's the vast majority of their advertised user base. ********************** has every incentive to create fake profiles since they charge for every interaction, and if they're selling the dream of an Eastern European partner, they've collected plenty of photos of models to sell that dream and charge a pretty ***** for it.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid with all good faith to communicate with one man in *******. I left my home several times not logged off and was charged for ever minute.I've paid for the time I utilized to contact this person (and one other person for awhile who turned out to be a player- I think?) so kept my messages to only one other person. How can I be charge$386.60 Cents because I didn't log off, and others used my password? Be hacked so many times, I want to stop using my computer, but want the one man I talk to to know he's not alone during this terrible time in his Country. Just want my money returned for being charged just because my computer was on but I was not even home?I excluded the money I Deserved to pay for my conversations.Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 27, **** I requested to cancel my account. I was asked over again why I was canceling and convinced to keep my account. I said I felt harassed and wanted my account closed now. I was met with a response asking if had something to do with my conversations with ******. This was brought up 3 more times when asked to cancel my account. These are fake girls that mush ask for money and they will not allow you to cancel your account. Mt debit card has been used over and over fraudulently after purchasing their products but they wont allow me to cancel my account. This is extremely unacceptable and all of the complaints on BBB about them get a generic, scripted response because the site is nothing more than bots.Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Fake profiles. Only trying to get you to pay more for each message.Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
RE: rondevo.com I have been trying for quite some time -- at least 50 attempts -- to "unsubscribe" from this bogus web site, to no avail.Simply, this is a falsely described "dating" website that is solely looking to get folks to "buy chips" in order to chat with a phony **************** gaggle of pretty women. This is NOT a dating website.As I've noticed from previous complaints about rondevo.com, they've responded to every person or BBB with a "boilerplate" letter.Yes, I am single. Yes, I'd love to make a connection. Rondevo is not going to make such happen. It preys on such single folks, without mercy. Candidly, I find this attempt to make money cruel!Rondevo, if I will NOT -- under any circumstances -- use the service you provide, why not delete me from your mailing list?Business response
12/13/2022
To BBB of ***************, Inc.,
We are writing to you in response to your letter dated 12-02-2022 regarding the complaint (the Complaint) of **********;*************
Mr. **********;****** claims that our service does not delete his account upon request within due time. He also submits that Rondevo is allegedly full of fake people.
We apologize for any negative experience of Mr. ****************** At the same time, we would like to provide some clarifications about the issues provided by Mr. **********;****** in the Complaint.
Rondevo is an international communication platform. We check the identities of our trusted users and remove fake accounts in good faith. At the same time, we understand that not all our users may find proper connections on our platform, so we have no objections to their account deletion requests. Usually we try to resolve such kind of issues in terms of standard business practice of user retention, but at the same time, we respect our users` requests and do our best to satisfy them.
With respect to the request of Mr. ****************** we kindly inform you that it is processed currently on our side. We have some technical issues to be resolved internally in order to satisfy this request. As soon as we resolve all the issues, we will promptly notify Mr. **********;****** about the outcome of our work.
Taking this opportunity, please be informed that we are committed to cooperation and assistance.
Best regards,
RondevoInitial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
It won't let me cancel my account or unsubscrube from the emails. I click on the "click here to opt out" link on the emails and it takes me to my page. I can't even delete my account. Please help.Business response
12/13/2022
Dear BBB of ***************, Inc,
We are writing to you in response to your letter dated 12-05-2022 regarding the complaint (the Complaint) of **********;*******.
Mr. **********;******* claims that our service does not delete his account upon request within due time. He also submits that Rondevo is allegedly full of fake people.
We apologize for any negative experience of Mr. **********;*******. At the same time, we would like to provide some clarifications about the issues provided by Mr. **********;************;in the Complaint.
Rondevo is an international communication platform. We check the identities of our trusted users and remove fake accounts in good faith. At the same time, we understand that not all our users may find proper connections on our platform, so we have no objections to their account deletion requests. Usually we try to resolve such kind of issues in terms of standard business practice of user retention, but at the same time, we respect our users` requests and do our best to satisfy them.
With respect to the request of Mr. **********;*******, we kindly inform you that it is processed currently on our side. We have some technical issues to be resolved internally in order to satisfy this request. As soon as we resolve all the issues, we will promptly notify Mr. **********;************;about the outcome of our work.
Taking this opportunity, please be informed that we are committed to cooperation and assistance.
Best regards,
RondevoCustomer response
12/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I created the account for fun one day. Once I started using the app I quickly realized it was full of fake people. I sent a request to have my account deleted. Its been weeks but my account is still up . I keep getting scripted responses saying their tech team is working on it and then they close the ticket . I want my account taken down and deleted. There is no reason they cannot delete my account. My initial request to delete it was on September 9th.Business response
10/13/2022
Dear ***,
We are writing to you in response to your letter dated September 28, 2022 regarding the complaint (the Complaint) of ***********************************
******************* claims that our service does not delete his account upon request within due time. He also submits that Rondevo is allegedly full of fake people.
We apologize for any negative experience of *******************. At the same time, we would like to provide some clarifications about the issues provided by ******************* in the Complaint.
Rondevo is an international communication platform. We check the identities of our trusted users and remove fake accounts in good faith. At the same time, we understand that not all our users may find proper connections on our platform, so we have no objections to their account deletion requests. Usually we try to resolve such kind of issues in terms of standard business practice of user retention, but at the same time, we respect our users` requests and do our best to satisfy them.
With respect to the request of *******************, we kindly inform you that it is processed currently on our side. We have some technical issues to be resolved internally in order to satisfy this request. As soon as we resolve all the issues, we will promptly notify ******************* about the outcome of our work.
Taking this opportunity,please be informed that we are committed to cooperation and assistance.
Best regards,
RondevoCustomer response
10/13/2022
Complaint: 18143472
I am rejecting this response because:it has been over a month since I asked them to delete my account. They claim they are having technical issues. It doesnt make sense that they cant delete my account. It shouldnt take this long. Also, I am a WOMAN and they keep calling me sir!
Sincerely,
*******************************Initial Complaint
09/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
gOn 08/19/2022 Rondevo.com somehow managed ato ut thru a recurring charge of $59.00 on my **************** account. I ordered noting, did not authorize the charge, and want it stopped.Business response
10/13/2022
Dear ***,
We are writing to you in response to your letter dated September 30, 2022 regarding the complaint (the Complaint)of *****************************
******************* claims that our service has charged him without authorization and disputes the charge.
Rondevo is a communication platform with a pay-per-action model. Our users are able to turn on the autocharge option to replenish their account balance regularly, but we do not turn on this option for our customers without their direct and express consent upon this action. It means that user cannot be charged automatically without his will.
We apologize for any negative experience of *******************. Please be informed that we have not identified his profile on our website upon checking his email provided in the Complaint.We kindly ask ******************* to contact us via ******************************** and provide his profile details in order to check his payment history if any.We also would be grateful if he provides the description of the payment and other details that *** allow us to identify whether the disputed payment has any relation to our service or not.
Taking this opportunity,please be informed that we are committed to cooperation and assistance.
Best regards,
RondevoInitial Complaint
09/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been attempting via emails to cancel my membership since August 30, 2022.They will not and keep sending emails for clarification or offers to stay . I've made it perfectly clear to them that I want them to cancel.Business response
09/19/2022
RE: ************************; *********************
Dear Sir,
We are writing to you in response to your letter dated September 08, 2022 regarding the complaint (the "Complaint") of Mr **********************
*************** claims that our service is sending the emails to him without his consent and asks us to stop this practice.
We apologize for any negative experience of ***************. Please be informed that he had the profile on Rondevo up to September 13, 2022. He reached us with the request of his profile deletion. We have tried to resolve the issue with *************** in terms of standard business practice of user retention, but at the same time, we respect our users` requests. In response to the Complaint, we have deleted all the personal data of *************** in our possession without delay.
We pay attention to the fact that we are taking compliance with all applicable regulations seriously. We require that all our marketing emails contain a link to a functioning Internet-based unsubscription mechanism. Email addresses of persons who unsubscribed from marketing emails are added to a continuously maintained suppression (opt-out) list. Third-party contractors providing email marketing services to us are contractually obliged not to send any commercial email messages on our behalf to the addresses in the suppression list.
Since deletion of his profile on Rondevo, *************** should have stopped receiving any emails from us. However, if he still receives any kind of emails with the mention of Rondevo, it may mean that someone sends them to *************** without our authorization. In such case, we invite *************** to forward such messages to ******************************** in order for us to investigate the issue and take proper action.
Taking this opportunity, please be informed that we are committed to cooperation and assistance.
Best regards,
Rondevo
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Contact Information
Customer Complaints Summary
10 total complaints in the last 3 years.
5 complaints closed in the last 12 months.