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Business Profile

Online Retailer

Certified 2 Day Express

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    01/28/2025

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased an iPad from this company on the ******* app. It was described as open box which is defined as being in the original packaging but just opened. The iPad was not in the original box but some generic tablet box that was not even an ***** brand. It said returns would be accepted within 30 days. I bought it on November 28th 2024 and returned it to my local ******* store be cause it was not as described. I returned it Dec 9th I believe and they received it the 14th of December. I still have not been refunded my $538.92 and its now been almost 2 months. I have contacted them via email and have gotten no answer as to where my refund is. I would like my money refunded since I followed the directions posted by them for returning the item.

  • Initial Complaint

    01/13/2025

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On december 14th I was suppose to receive a Restored Apple iPad Air 16GB Wi-Fi Only 9.7-inch Bundle: Case, Pre-Installed Tempered Glass, Rapid Charger, Bluetooth/Wireless Airbuds By Certified 2 Day Express (Refurbished) but I never revived it ******* contacted the company 2 times for my refund and they not never contacted me back about it

  • Initial Complaint

    12/19/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    This Item has been returned SINCE 12/6 AND THE HAVE NOT REFUNDED MY MONEY Order number 2000127-07021789 Return by Mail These items need to be returned by mail to complete your refund. ***** tracking number ************ Sold and shipped by Certified 2 Day Express null Pro Seller Return by Tue, Feb 25 item image Restored Apple MacBook Pro 15.4" Space Gray Laptop with Touch ********** Core i7 2.6GHz, 16GB Ram, 256GB SSD) (Refurbished)Qty: 1 Restored: Like New $399 Refund summary Subtotal$399.00 Taxes$26.93 Refund total$425.93 Refund pending item return $425.93 DELIVERED Friday 12/6/24 at 10:06 AM Signed for by: TNELSON Obtain proof of delivery DELIVERY STATUS Delivered Report missing package ADD YOUR EMAIL TO STAY UPDATED ON THIS SHIPMENT GET UPDATES More Options Tracking ID ************ From **************, ** ** We have your package *********, ** 12/2/24 6:57 PM ON THE WAY *********, ** 12/6/24 6:58 AM OUT FOR DELIVERY *********, ** 12/6/24 7:36 AM Delivered *********, ** US Del

  • Initial Complaint

    12/09/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I bought the product. I sent it back through ******* over nine days ago and said refund within 3 to 5 business days. Its been nine days.

  • Initial Complaint

    11/27/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Ordered a refurbished Mac book and accessory package on Oct 8 2024. It arrived on Oct 12 with only half the order. Contacted the seller and they stated they couldnt ship The rest of the order and I should just return it. I sent the order back on Oct 14th I have called over 17 times and have been told wait 5 days for my refund and I still dont have my 268.00$ back for this purchase. This seller has horrible reviews and they all say is they fail to refund and they dont send the complete products when ordered. This company is a scam and needs to be put on notice for their fraudulent practices.

  • Initial Complaint

    11/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Bought a apple I watch for Christmas for daughter came in locked with password can't factory reset it tried to contact seller with no word back

  • Initial Complaint

    07/31/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Purchased a tablet that said it was delivered. Check proof of delivery and it is a picture of tree, driver took from driver seat of vehicle. Said tablet was delivered. Called and started processing of missing items and was accused of lying about receiving my items or encouraged to look throughout the neighborhood. Finally found my tablet - opened, used, and already scratched up. I of course do no feel like I should be stuck with this but of course, now they will not respond.

  • Initial Complaint

    04/25/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Item arrived late I had to reach out to the seller for an update. Seller did express ship the item 2 day. Item Arrived was not as described in description. The Ipad was bro ***!!! This was a gift for my wife for Christmas. Called and texted the seller directly with no messages returned. Now i have NO DEVICE AND OUT THE MONEY. Over all buyer beware be very careful before buying a large ticket item from this seller!! And to note the seller was selling the same iPad for 100s less the day after I purchased! Note to self always Buy New!!! What a way to ruin Christmas after spending this much money!

  • Initial Complaint

    04/25/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I have contacted *******.com and this company ( certified 2day express) with no resolution. I called twice and no return call. This company admitted to employee ******** of *******.com that they received the return from me but told her it was sent to wrong warehouse. I returned where I printed out return label by ***** to **************, **. I have given this company ample time to refund my money but they are not responding. On April 5th ******* sent them a letter telling me I would hear from this company within 48 hours. Please help?

  • Initial Complaint

    01/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased a MacBook Air for a Christmas gift for my daughter off Walmart.com from Certified Two Day Express. When it came the battery would not hold a charge I asked if they would send a new battery and I would have it put in. They said to send it back and they would do it, not trusting this company I kept the product and had a battery put in but they will not respond to me for any restitution of the battery. This came with a year warranty and I think they should be held responsible. I guess Im not the only one that fell victim of the company

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

1223 Sonatina Dr

Henderson, NV 89052-5516

(702) 518-7552

Customer Complaints Summary

18 total complaints in the last 3 years.

9 complaints closed in the last 12 months.

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