We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sewing Machine Supplies

Love Sew

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Supplies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received item no tracking change in week

    Business Response

    Date: 02/22/2024

    ****************,

    We hope this message finds you well. We humbly apologize for the wait. Upon checking, you we're already advised that your package for order #****** is estimated to be delivered on February 24th.

    Once it arrives and you have other questions or concerns, do not hesitate to reach us in our company email address. Thank you for your patience.

    Customer Answer

    Date: 02/26/2024

    I ordered this on February 11th. They said online delivery in 1-7 days in **. Now they are saying delivered on 24th but no delivery!!

    I can not call them and they wont call me!

    this is the worst online experience I have had and very poor customer service. I have asked for a refund and they refuse!

    what can I do?

    Customer Answer

    Date: 02/26/2024

     
    Complaint: 21319054

    I am rejecting this response because:

    I ordered this on February 11th. They said online delivery in 1-7 days in **. Now they are saying delivered on 24th but no delivery!!

    I can not call them and they wont call me!

    this is the worst online experience I have had and very poor customer service. I have asked for a refund and they refuse!

    what can I do?

     



    **********************************************

    Business Response

    Date: 02/29/2024

    Hello,

    As per confirmation the customer received the package for her recent order. Thanks

    Customer Answer

    Date: 02/29/2024

    I have received this order, which took three weeks when promised 7 days. I purchased shipping insurance but did not help.

    after receiving the order, the fabric was very nice but because of the time it took to get here, had to go find a replacement because of time constraints.

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a kit online. The ad said I would receive an email with a link to the *** pattern once I paid for the product. I paid and have even received the fabric, but despite my emailing customer service twice, I still do not have a link to the *** pattern! I tried calling customer service, but it said to write to the email address to which Ive written to twice.

    Business Response

    Date: 11/08/2023

    Hello there,

    We would like to let you know that we have responded to your email about the pattern of the quilt kit you have ordered with **. Kindly check your email's spam/junk folder or promotions tab. If you still can't find it, kindly email us back and one of our customer representatives will be happy to assist you.

    The attached screenshot shows the proof that we have responded to your email. We hope to hear from you soon.

  • Initial Complaint

    Date:11/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ****** placed October 8, 2023. Paid $52.95 for three items. I received 2 of the 3 items. The third item was $9.99. I have not received the item. The shipping label was created on October 12th. The next scan was that it arrived to a Shipping Partner Facility on 10/19. I've contacted them at least 5 times about the second shipment. I have been told by different people they would check with the team or the shipping company. The only answer was that i should receive my package between 10/25-10/28, and it still hasn't been scanned since 10/19, and I have not received the package for the third item. I have asked 2-3 times for a reship of the one item or a refund on the one item. I keep getting told they will check with the shipping service or no response at all.

    Business Response

    Date: 11/08/2023

    Hello there,

    We humbly apologize for the long wait. Once a package was shipped, there are unforeseen circumstances that we cannot control. As promised, we have reshipped another package that should arrive soon.

    We have attached necessary documents for this complaint. If there are any other concerns, please let us know. Thank you.

    Business Response

    Date: 11/08/2023

    Hello there,

    We humbly apologize for the long wait. Once a package was shipped, there are unforeseen circumstances that we cannot control. As promised, we have reshipped another package that should arrive soon. We have attached necessary documents for this complaint. If there are any other concerns, please let us know.

    Thank you.

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email that my order shipped I was not provided a tracking number. I have emailed twice to have someone check on my order with no response. I would like to know where my fabric is or cancel the order and get a refund.

    Business Response

    Date: 02/08/2023

    Hello,

    We hope this message finds you well. As advice we have refunded your order. If you have other questions or concerns do not hesitate to let us know.

    Thank you for your patience.

  • Initial Complaint

    Date:01/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep getting the run around as to when it will be delivered. Any phone numbers listed for them are a recording telling you to email them. There are no phone numbers that let you contact them.

    Business Response

    Date: 02/08/2023

    Hello ***,

    We hope this message finds you well. As per advise your order has been refunded by your bank.

    If you have other questions or concerns do not hesitate to let us know. Thank you for your patience.

  • Initial Complaint

    Date:05/11/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, then a pop up occurred which gave me an opportunity to buy more yardage. I did buy more, but the quantity was tripled. I emailed Love Sew immediately. I received a generated message saying that they would get back to me within a certain time frame. I immediately wrote back starting that prior to shipping the items a change needed to be done. Again the same message. I again wrote them starting to please do not ship as a mistake occurred. I then received a message within hours of placing my order that my items shipped. I wrote back to them stating why would they take the time to tell me my items have shipped when I made it very clear to hold off until we resolved the issue. I also said how could you take the time to send me the heads up that my items have shipped without a tracking number and still not take a moment to address the mistake in my order. About 22 hours later, I received the tracking number and was told to "have a good day". This company does not work with its customers and it's communication system to fix any glitches that may occur is non existent. No phone, no contact, except for what appears to be generated emails, ignoring the plea for assistance prior to shipping. This was one of the worst experiences with an on-line company I've ever had. They shipped it out without addressing any of my concerns.

    Business Response

    Date: 08/20/2022

    Business Response /* (1000, 5, 2022/05/12) */ To whom it may concern, We are truly sorry for the inconvenience that you've experienced. We understand how you feel and we'll make sure this complaint will be resolved. As explained to you we generally ship and process orders in 1 to 3 business days. We said this because there are times that we got a lot of orders, especially during the holiday season. But, as much as possible we ship orders as soon as we got them. It is tested and proven, that we had a lot of customers who are satisfied when they got their order quickly! We will issue a free return label for the items you didn't intend to order, this way you won't need to pay anything in returning them. We will anticipate your email or message as soon as you got the package. We appreciate your patience and understanding! Consumer Response /* (2000, 7, 2022/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) It looks like I have to accept their terms. We will see how this goes. Now I'm left with a major inconvenience with a trip to the post office, parking, waiting in line etc.. when this could have all been taken care of prior to shipping.

Love Sew is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.