Complaints

• Initial Complaint

  11/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was seen by Nevada eye physicians on 6/24/24. I am a self pay customer and I was told the cost for an eye exam will be $111 over the phone. When I went in person I was told again it costs $111 for my exam and I paid that before I was seen. I received an eye exam and nothing else. No addition testing was done and nothing else was given to me A month later I was sent a bill for $46. That is a whopping 41% extra from the agreed upon amount. My husband went around the same time and had exactly the same experience with no explanation. The business had offered no reason as to why this happened. They have offered no resolution besides me paying them. I've called and talked to 3 different people who can't explain the issue or offer a resolution. I believe this is a fraud and they are taking advantage of people. It should be against the law to charge an addition amount that big without any reason or explanation at all. They know that people have to pay this amount or be forced into collections.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a medical procedure done at this facility. The claim was not properly handled by ************. I paid $950 for the treatment finding out afterwards from my insurance (BCBS) that Im fully covered and did not need to pay anything/the deductible. ******** spoke to the billing department (Danenna as well as another lady but didnt get her name) on several occasions & each time were told that the $758 refund was under review and should see it within 7-10 business days. Then on my final call I was told it can actually take 4 weeks. It has been 5 weeks now and Im still getting the run around and no refund. So NV Eye Physicians have been double paid, by me and by my insurance. I want my money back especially when I wasnt even supposed to pay!! I have pictures of my claim being paid as well as a receipt of my payment. This procedure was months ago. Please help me!!

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of service: 4-29-24 Completed and paid deductible for eye exam then was sent to the optical department to obtain lenses. I was told what my portion of the cost of lenses only would be and paid that amount ($59.59).I subsequently received a bill for $573, called the office and was told to ignore it since they hadn't received the insurance portion as yet. I then received another bill on 6-30 showing no insurance payment. I took that **** to the office and was told by the manager the bill was an error and not to pay it.Today I received a phone call stating that my account was overdue. I called the business was told I had the wrong number and to call the optical department directly. I have tried to call the billing department several times, waiting 15 minutes each time, but there was no answer.

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a complaint against NV ******************** On 02/07/23 , I order eyeglasses under my Humana Eye Med Vision plan ($300.00). I was told that I would not get any extra coatings on the lensesI was charged taxes$24.84. I called EyeMed to inquire about coverage. : Zero copay, $300., lenses with protective coating. I call back to request an itemized statementthey did not provide, therefore, I requested cancellation of the order and refund of my amount charged on my debit card. As of 6/12/23, I have received the requested next day refund/credit of $24.84. I am requesting $24.84 plus 8.5% interest . ******************* , Mgr. reported to Humana refused to Void the claim . I did not received the eyeglasses nor the credit. I never received any telephone calls for resolutions , as the company Lied about calling me. Note I have no record on my cell phone record that the company called . The unjust treatment warrants my refund of $24.84 taxes pai upfront before the eyeglasses were ordered. The malfeasance of the Manager to hold my money is just bad business practices.

  Business response

  06/14/2023

  ***************************** purchased glasses from ** using **************** on 2/7/2023.  ************ covered everything except tax $24.12 which she paid.
  Pt was called 2/13/2023 to let her know glasses were ready to be picked up.
  _____________________________________________________________
  Pt called ** back on 4/3/2023 1:32:52 PM spoke to optician *****************************
  pt wants to bring her own frame instead and add ar with the price of the frame we will figure out price of lenses with ar and poly
  _________________________________________________________________
  pt came in on 6/6/2023 to let ** know she didn't like the glasses anymore & she wanted refund for $24.12.
  --------------
  
  
  
  
  Unable to communicate with patient.  Pt WILL NOT call back.
  
  
  Pt's refund was processed on 6/13/23 & benefits will be reinstated with the insurance. 
  
  

  Customer response

  06/14/2023

   
  Complaint: 20177017
  
  I am rejecting this response because:
  Na **************** account of the order was FALSE/UNTRUE. I was never contacted and never pickup eyeglasses. My cell phone records shows the first telephone contact from this provider was 06/12/23 . I refund of my taxes paid be credited back to my debit card.$24.84. On 06/14/23@ 7:15pm , I contacted Humana EyeMed ************. The Rep reported that the claim 02/07/23 paid 02/15/23, ************ HAS NOT BEEN VOID as of 06/14/23 . I have NOT been credited $24.84 back to my debit card as of 06/14/23 as The provider s noted response of resolution. Again , I am requesting RESOLUTION: Refund my taxes paid to my debit card and VOID the claim, in order that I may order eyeglasses from a FAIR practice provider .
  Sincerely,
  
  *****************************

  Business response

  06/15/2023

  The patient's refund was processed on 6/13/23 in the amount of $24.12. Per our credit card processing company it can take up to 5-7 business days for the refund to show back up on the card depending on the bank or credit card company. This claim was also sent to the billing department to have the insurance contacted so that this claim could be voided. 

   

  **********

  Business response

  06/15/2023

  Unfortunately we do not have control over how long the refund takes to show back up on the patients credit card. I would be happy to send the refund receipt. As previously mentioned this issue was sent to the billing department for someone on that team to have the claim voided. The call to the insurance to void the claim was made this morning, 6/15/23 at 8:27am. 

   

  **********

• Initial Complaint

  03/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a collection from them on my credit report and I don't know where it came from I would like it removed I'll pay in full if they can prove bill and remove

  Business response

  07/22/2022

  Business Response /* (1000, 5, 2022/03/04) */ The patient was seen by us on 6/28/18. The insurance denied the claim due to the patient not having coverage. The patient was sent to collections due to no response from the 6 statements that had been sent. I attempted to call the patient today and left a message asking that he call back so that we could try to get this resolved.

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