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Business Profile

Storage Units

24-7 Automated Storage

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    01/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On December 30, 2022, I called my storage to make a payment because I was a week behind so when I called 24-7 Automated storage to make a payment so when the manager came on the phone I let him know that I was going to make a payment today, and he then looks at me and tells me I thought you moved out of your storage 231 and I was a little shocked by and asked him why did you say that? But he got on the computer to pull up my information and then he told me to hold until he returned to the phone once he did he told me that my storage unit has been broken into and he went on to tell me he called me on December 16, 2022, to tell me about the break in of my storage 231 and I was trying to understand how this could have possibly happened when this property multiple cameras on this property and there is no way that these people could walk off that property with all of our belongings and no one see anything.The management got very disrespectful towards me and my husband and over our property that was removed without our permission and I never received a call on December 16, 2022, I did not know about this situation until I called to make a payment but I did get an email letting me know that my payment is due but not a call telling me that my storage was broken into but instead of helping me to find out how this happens I was disrespected called all kinds of bad names because they lost my property but now am being disrespected by the management that lost all of my property.I believe it was an inside job because everything me and my husband had was lost.I am on social security it would take me a lifetime to get my property back because they took everything and I mean everything and did not leave anything they took all of our belongings and left us with empty storage 231 and the management acted very guilty because I just don't see somebody walking on to that property and taking all of our belongings. I did make a police report on the matter with the ********* police.

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BBB Rating & Accreditation

B-

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Years in Business: 9

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Contact Information

1601 Athol Ave

Henderson, NV 89011-4005

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(702) 898-7867

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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