Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never re ieved my order and was fully charged for it. There is no phone number to call them. The live chat does not allow you to tell them this. It keeps changing answers to suit inno sups and does not help.

  Business Response

  Date: 04/17/2025

  Hi *****,

  Were sorry for the frustration youve experienced, and we appreciate you bringing this to our attention. We did offer to reship your order, and we see you accepted that offerthank you for confirming! To complete the reshipment, we just need a bit more information from you. It looks like we did not receive a response to our last email.  Once we have that, we can get your order out right away.
  
  We also noticed youve initiated a claim with your bank. At this point, well need to wait for the claim process to conclude before moving forward. In the meantime, if you have any questions or need further assistance, please dont hesitate to reply to this email or reach out via chat. Were here to help!
  
  Thank you for your patience and understanding.

  -Inno Supps Team

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the medication in the believes that I would lose weight immediately Instead of loosing weight, I gained 10 pounds. All of this happened in 2 weeks. I immediately stop taking the medication. When I tried to contact the company, I received no response.

  Business Response

  Date: 04/10/2025

  Hi ***, 

  We're sorry to hear about your dissatisfaction and that our products did not work well for you.
  
  Wed like to clarify that our products are dietary supplementsnot medicationsand they're designed to support your weight loss journey over time in combination with a healthy diet and exercise. Theyre not intended to deliver overnight results.
  

  We received your email request on Tuesday and responded within five minutes. Our records show that our team has already assisted you in processing a return for your order. To help expedite the process, please send us your tracking details once the return is received by our warehouse team.
  

  We hope you find other products that better meet your needs.

  -Inno Supps Team

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first time I noticed a charge from this group was 09.27.24 for $25.20; I then noticed a second charge on 12.27.24 for $56 and a third charge today of $56 (showing as processed on 03.26.25). I have NEVER authorized ANY subscription or reduction rate from this company. It appears to come through ******, who said they would STOP this from happening when I spoke to them on 03.27.25. I was told at that time ****** FROZE my account (at my request) and that it wouldn't go through - which it did today. I seek $137.20 be refunded ASAP and that NO FURTHER CHARGES be incurred. Also, I will seek any charge my banking institution (***) may charge to DENY ANY FURTHER CHARGES FROM THIS COMPANY.

  Business Response

  Date: 04/10/2025

  Hi ****,
  

  Thank you for reaching out with your concern. We're sorry to hear about the unexpected charges on your account.
  

  Please note that as an online store, we do not initiate transactions on our end. For a payment to be processed, someone must enter the information at checkout and validate the ****** account used.
  

  That said, we couldnt locate any transactions or account information under the details provided, and we don't have a record of you contacting us for support either.
  

  Wed be happy to investigate further if you could please contact us at ****************************************** with any additional details. Alternatively, since youve been in touch with ******, you might also want to follow up with them for further assistance.
  

  Thank you for your understanding, and we look forward to hearing from you.

  -Inno Supps Team

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DECEPTIVE AND PURPOSEFULLY MISLEADING ADVERTISING. This business advertised and sent a welcome text offering 10% ENTIRE ORDER. There were no other disclaimers or information. I submitted a $186 order and received $4 discount. When inquiring with the company about why the discount did not match up to the order, they stated it did not apply to subscription orders. I wont even get into how misinformed a decision that is (discouraging larger and more long term customers). The fact of the matter is they are falsely promising discounts and not honoring them. They are not providing complete or accurate information to consumers, and engaging in unfair and deceptive business practices. All I wanted them to do was do the right thing and stick to what they promised in their ad, and they couldnt even do that for like $10. *********. Photos uploaded showing the discount text u received, as well as the order screen, where there is no disclaimer to support their claim of the discount not being eligible for subscription.

  Business Response

  Date: 03/14/2025

  Hi ****,
  
  Thank you for sharing your concerns. We're sorry to hear you're dissatisfied with the discount offer, and we appreciate the opportunity to explain a few details.
  
  When you sign up for our SMS updates, you agree to our Terms of Service, which state that promotions cannot be combined with other offers, discounts, or subscription pricing (please see the attached screenshots for more info).  At checkout, our system only applies the discount to eligible items, and it gives customers the opportunity to contact us with any questions before completing their purchase.
  
  Subscriptions come with a higher discountusually between 20-25%compared to the 10% welcome code.  This means you actually save more by choosing the subscription option. Were happy to honor the welcome code for an eligible order if you decide to place another order in the future; however, we recommend repurchasing with the subscription discount because it maximizes your savings.
  
  We truly value your feedback as it helps us improve our communications and overall customer experience. If you have any further questions or need additional clarification, please feel free to reach out to our customer service team at ********************************************************************.
  
  Thank you for your time and understanding.

  -Inno Supps Team

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of this company before, I got a phantom charge on my card. Obviously it's fraudulent but the company will not verify that it's from them. Their name is on the charge and they will not give me a refund. They have no phone number for contact. They will not make it right. This company needs to be investigated for severe fraud.

  Business Response

  Date: 03/11/2025

  Hi *****, 

  We're truly sorry to hear about the fraudulent charge on your account. We understand how distressing this situation must be. Often, when fraudulent orders are placed, they dont include your personal information (such as your name, email, or phone number), which is why we weren't able to locate your record in our system.
  
  We want to help resolve this issue as quickly as possible. One of our team members will be reaching out soon to provide additional support.
  
  Thank you for your patiencewe're here to help.

  -Inno Supps Team

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their glp -1 product should not be sold without doctor approval and proper disclosure of side effects. In my case it caused extreme dizziness, disorientation, nausea, and loss of sensation in my hands and feet. I requested to return the item and I was told that shipping charges are still my expense. The company needs to be more upfront about risks and side effects of the product in their marketing, instead they ***** those details (or dont mention them at all) just to sell you the product and lock you into a subscription too. Such a dishonest practice to make money with no concern to peoples health. Will never purchase a supplement from your business again.

  Business Response

  Date: 03/14/2025

  Hi ****,
  
  We're very sorry to hear about your experience and that our product did not work well for you. We take all feedback seriously and appreciate the opportunity to address your concerns. It appears there may have been some misunderstanding regarding the product's intended use and the feedback provided to our team compared to whats being shared publicly. We're happy to provide additional clarification.
  
  Our GLP-1 product is a supplement designed to support your bodys natural GLP-1 productionnot a medication that requires a prescriptionand is marketed accordingly. While it is typically well tolerated, we understand that individual sensitivities vary. For example, our product contains 250mg of caffeine (clearly listed on the bottle), and some customers who are sensitive to caffeine choose to split the dose, take it with a small snack, or avoid other caffeine sources.
  
  We always recommend consulting with your doctor before adding any new supplement to your routine, as everyone's body responds differently.
  
  Regarding your return request, please note that our returns policy states that shipping charges for returns are the customer's responsibility. This policy is clearly outlined on our website and is applied consistently to all orders.
  
  Additionally, for subscription concerns, customers have the option to modify, activate, or cancel subscriptions directly from their customer profile, and our customer service team is always available to assist.
  
  We value transparency and customer well-being and are continuously working to improve our processes. Thank you for your honest feedback.
  
  -Inno Supps Team

  Business Response

  Date: 03/14/2025

  Hi Team, 
  
  We would like to have this message from the customer be considered for this case. The customer originally disclosed that they were already feeling "Slight dizziness" that morning before taking the product(Screenshot attached).  She requested to return the product, we assisted her with processing the return. She was dissatisfied with our returns policy and told us she would be leaving negative reviews after we told her that unfortunately we did not provide return labels. 
  
  Please let us know if you would like to view our product page confirming we market the product as a supplement to support GLP-1 production and not a medication that would require a prescription. 

  Thank you, 

  -Inno Supps Team

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 23041016
  
  I am rejecting this response because:

  You have no notion about potential side effects on your bottles and your marketing has no disclosures of potential negative side effects. The warning labels only mentioned that doctor should be advices for persons under 18, pregnant, nursing, or with existing conditions. Given that your return policy possesses financial risks for consumer, you should be more upfront with a consumer who stands to have a potential loss. Instead you only paint rainbows and sunshines to close a sale with no regards about consumer wellbeing.

  When I started felling the side effects I first looked at the bottle. There was nothing listed, so I had to message and do research on my own because you failed to disclose it.

  
  Sincerely,
  
  **** **********

  Business Response

  Date: 03/24/2025

  Hi ****,
  
  Thank you for sharing your concerns. We take customer feedback very seriously and appreciate the opportunity to clarify our practices.
  
  Our products are dietary supplements, not medications, so the labeling requirements differ. We include all necessary disclaimers and safety information as mandated for supplements, and we always recommend that anyone with concerns about potential side effects consult a healthcare professional before use.
  
  To provide some additional context: "side effects" refer to the known, often documented, unintended effects that a supplement may cause in a significant portion of users. "Individual reactions," on the other hand, describe how a specific persons body may respond uniquely to a supplement, which can vary widely due to factors like genetics, overall health, and concurrent medications.
  
  Based on our conversation, we understand that you have a preexisting condition and were experiencing symptoms prior to taking the supplement that morning. Our label does include a warning advising individuals with preexisting conditions to consult a physician before use. We included a screenshot for review. 
  
  We strive to provide clear information to help our customers make informed decisions. For this reason, our money-back guarantee and full supplement facts are available on our website for review prior to making a purchase. Your feedback is valuable and helps us continuously improve our communication and customer service.
  
  If you have any further questions or would like to discuss this matter further, please feel free to reach out to our customer service team at ********************************************************************.
  
  Thank you for your time and understanding.

  -Inno Supps Team

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23041016
  
  I am rejecting this response because:

  Hello,

  I noticed dizziness which came on, as I suspect, due to taking the supplement for several day before. It has gone away ever since I cut it off and returned to my routine diet. I said that I have lower blood pressure, but I did not say that it was clinically significant to be a pre-existing condition. To clarify on this thread, I am medically healthy adult without any diagnosed pre-existing conditions, so I would not fall in the group that you label to consult with your doctor.

  The fact that I had to reach out to customer service to even ask if this could be due to the supplement is a concern. This information should be available in easy access to a consumer, not hidden in backend docs. I was taking 2 capsules, as recommended, but then I was told to try to lower the dosage. Why recommend high dose right off the start? 
  

  I understand that you are a supplement company and not medication, regulated by the government. Your disregard to the potential harm that others might experience, hiding behind not legally required argument, is concerning.

  
  Sincerely,
  
  **** **********

  Business Response

  Date: 03/31/2025

  Hi ****, 

  We appreciate your feedback. The health and safety of our customers is always our top priority.
  
  Whenever someone reports a reaction to one of our supplements, we submit the full reportincluding all related communicationto an independent third-party company that specializes in adverse event evaluations. Each case is reviewed by a licensed physician to determine whether it meets the criteria for a serious adverse event, following *** guidelines.
  
  While we are not able to provide personalized medical advice, we always recommend speaking with a healthcare provider before starting any new supplement. Even in otherwise healthy individuals, responses can vary. Additionally, symptoms like dizziness can sometimes be linked to factors such as low blood pressure, which may not always be previously diagnosed.
  
  Were committed to transparency, and all ingredients, usage instructions, and common sensitivitiessuch as caffeineare clearly listed on both our product labels and website. If anything was unclear or difficult to locate, we truly value your feedback and will keep it in mind as we continue to improve the customer experience.
  
  A refund for your order has already been processed. If you have any further questions or concerns, please feel free to reach out to our team.

  -Inno Supps Team

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on the company website. I was redirected to ****** to complete the purchase. The order never showed it had processed or provided confirmation of payment. I was sent to another webpage where offers were posted. I continued trying to click off the offers and the page would not send me to confirmation. I was under the impression I was sent to a wrong website and exited out. I attempted to order again, at this point it went through. I was later sent two confirmations of orders from ******. I was not aware I was charged twice as I only received confirmation once from the company website. I attempted to contact the company via email and phone call for 1 hour. I was continually placed further on a waitlist and extended hold. I finally found a chat feature on the company website only to be told my order was already in shipping and could not be cancelled, in less than an hour of purchase. I was provided any help by the online chat.

  Business Response

  Date: 03/05/2025

  Hi *******,
  
  Thank you for reaching out. The process you described is part of our normal checkout flow. Once you complete a checkout, you're able to view special offers related to your original purchase before receiving your order confirmation. In this instance, it appears you left the page and then placed a second order, which is why you received two confirmation emails and two orders were processed. Both orders triggered an order confirmation email, time-stamped with the time the order was received for processingwe've attached them for your records.
  
  Since both orders were picked and shipped within 30 minutes of being placed, we were unable to cancel them when you contacted us. Once you receive the shipments, please feel free to reach out to our team at ****************************************** or via chat to initiate a return for the order you don't wish to keep. 
  
  Thank you for your understanding.

  -Inno Supps Team

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23020545
  
  I am rejecting this response because: the special offers page had ***** continual clicks. The page is very misleading regarding check out confirmation which does not appear until the special offers page is passed. If the order is confirmed before the special offers, it does not makes to offer after checkout. That is scamming to me, as one would not expect to be charged until after the special offers page is passed by, which is why I was confused and placed a second order. You literally just admitted to charging a customer before final checkout as you stated they charged before special offers page is completed.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/05/2025

  Hi *******,
  
  We appreciate your feedback. The checkout is considered complete when you either decline the special offers or close the page. If you accept any special offers, those are added to your order. If not, the transaction will only process for the original items in your cart. This is the same process that all of our customers go through when making an online purchase on our site. 
  
  As mentioned, an order confirmation email was sent to confirm your order, and there was a 15-minute gap between the two orders being placed, as reflected in the email timestamps attached. 
  
  We're truly sorry to hear that you didn't see the confirmation email in time before placing a second order. Unfortunately, since two separate orders were placed (and there wasnt a duplicate charge), you'll need to return one of the purchases to receive a refund. Please reach out to our **************** team for further assistance in initiating the return or further clarification. 
  
  Thank you for your understanding.

  -Inno Supps Team

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18th, 2025, I was looking at Inno Supplement's website, curious about their Inno Shred GLP-1 supplement. Their website kept populating an advertisement pop up to purchase a three-month supply while I was considering buying one bottle. I saw their 30 day return policy before ordering and felt my purchased was supposed to be protected. I decided to try the three-month supply (three bottles total/one order) and paid a total of $158.38. It arrived on January 25th, 2025, and I began taking it almost immediately. After about a month of trying it, it has constantly made me feel very weak, I have zero energy, feel upset at my stomach each day and have seen zero weight loss even while practicing a strict diet and working out twice a day in the gym. On February 19th I submitted a message on their website's "contact us" form. I have been told by two representatives that their policy does not cover open bottles (more than one) because I kept one bottle at work and one bottle at home as the directions say to take two capsules twice a day. I have been told they will only refund me for one open bottle and one unopened bottle. I did not buy them all separate; I bought them all at the same time. One order total. They are not honoring their policy as it says opened and unopened bottles can be returned. It even says, "All items are eligible for a one-time full refund." Now they are trying to break up my order by bottle and only refund part of what I paid. NOWHERE did I see this policy and if so, I never ever would have bought a three-month supply. On top of this, When I reached out to their customer service, I was referred back to their return policy on their website. They haven't even tried to initiate the return. I am only asking that a full refund be sent to me. Please help rectify this issue. Thanks

  Business Response

  Date: 03/11/2025

  Hi TJ, 

  Thank you so much for reaching out and sharing your feedback. We're sorry to hear that you're unhappy with your experience and our returns process.
  
  To help clarify, our 30-day money-back guarantee applies to one single bottle of any open product; it does not extend to multiple open bottles of the same product. 
  
  You also have the option to return unopened products under our regular returns policyas long as you contact us within 30 days of delivery and return the unopened items.
  
  This applies whether you purchase a single bottle or a multi-month supply. Since you purchased a three-month stack, the unopened supply for the extra two months would need to be returned for a refund.
  
  The full terms of our returns policy and guarantee are always available on our website; we've also attached screenshots for reference. This policy is applied fairly and equally to all customers, new and existing: **********************************************************
  
  Since you contacted us within the return window, we're still happy to help you process a return the unopened products so you can get a full refund. If you have any questions or need further assistance with the return process, please feel free to continue working with our team.
  
  Thank you for your understanding.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22984038
  
  I am rejecting this response because:

  you are going against your own return policy. See the attached screen shot. Your return policy states all items open or unopened are eligible for a FULL refund and one product is allowed to be returned. I purchased one order of one product. I did not purchase differing supplements. I purchased three bottles of all the same product. The simple fact that its divided into three bottles where I was bombarded on your website with placing a 3 month supply instead of a 1 month does not make it three products. I simply opened one to use at home and one to use at work since the directions stated two tablets twice a day.

  
  Sincerely,
  
  ** ******

  Business Response

  Date: 03/13/2025

  Hi TJ,
  
  We are happy to explain how our return policies apply to your specific order.
  
  30-Day ******************************start="119" data-end="122"> This guarantee covers one open bottle per product in your order. It applies to open/used products, but does not cover multiple open bottles of the same product.
  
  Regular *****************start="304" data-end="307"> This policy covers any unopened or unused products in your order. Multiple returns of the same product are accepted as long as the product remains unused.
  
  Both policies are available on our website for our customers to review before making a purchase, helping them make informed decisions. We apply these policies fairly and consistently to all customers, and making exceptions would not be fair to our other loyal customers who follow our returns policy. (We attached a screenshot with both policies)
  
  On our end, we see that a refund has already been issued for the item covered by our 30-Day Money-Back Guarantee. Please reply to our last email if you would like to proceed with returning the remaining unopened product so we can help expedite the process.

  
  Thank you for your patience and understanding.

  -Inno Supps Team

  
  

• Initial Complaint

  Date:02/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks ago I ordered a supplement stack from INNO SUPPS. I was mistakenly charged three times for the order, but I immediately caught it on my bank statement. I mean a few minutes after the order had been placed. I reached out to their customer service and was assured that the order had been corrected and I would not receive more product than intended. A week later the entire order shipped over charging me by almost $249.76 I reached back out and they told me that I would just need to return the unopened order and it would be fine, but I would have to cover the shipping.I told them that I should be provided a return label and that I should not have to pay the shipping as it was a company error. They ***lied that because of their company policy they were unable to provide the shipping ******** no way do I understand having to cover the cost of the company's mistake. And, I understand that it is not a large sum of money, but in principle you should WANT to make whole a paying customer that has spent hundreds of dollars with you. Why would company policy forbid doing the right thing?Furthermore, during a follow up chat with a customer service *** I was told that a case had been opened for me and I would receive an email with the resolution. When I received the email it said they would be providing me with a return label. I was appreciative and thanked them. Then....for seven days I followed up as to where I would receive the label only to be ghosted and not ***lied ***** my upload you will see snippets of me catching the mistake, talking to a support agent, being followed up with the resolution via email, and being ghosted. Line by line. This really puts a horrible taste in my mouth and it makes me wonder what other corners this company has cut that does not consider the end customer. Maybe their supplements are sourced from less than desirable locations and I am putting myself in danger with immoral people. I want my ***************** #*******

  Business Response

  Date: 02/24/2025

  Hi *****,
  
  We're sorry to hear about your dissatisfaction. We can confirm that your subscription has been successfully canceled and your order has already been refunded.
  We truly appreciate your patience as we worked to resolve the mix-up. If you need any further assistance, please dont hesitate to reach outwere happy to help in any way we can!

  -Inno Supps Team

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inno sups made me extremely ill after taking it. I was sick for 2+weeks and ended up with severe dehydration as I couldn't keep even water down. This is a terrible set of products. I cannot return as it has been over 30 days and the price of shipping and customs is too expensive from ******. You should not be selling a product that makes people sick!

  Business Response

  Date: 01/23/2025

  Hi *********, 

  Were truly sorry to hear that youve been feeling unwell and hope youre starting to feel better. Your health and well-being are very important to us. While the ingredients in our products are generally well-tolerated, we understand that individual responses can vary due to factors such as sensitivities to certain ingredients, pre-existing health conditions, or interactions with other supplements or medications. This is why we always recommend consulting with your doctor before starting any new supplement to ensure its suitable for your specific needs.
  
  After reviewing your order, weve confirmed that its still within 30 days of delivery. To assist you, a member of our team will initiate your return process and send detailed instructions on how to proceed. 
  
  If you have any additional questions, please dont hesitate to reply to our email for further support.

  -Inno Supps Team