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Business Profile

Food Processing Equipment

MeatProcessingProducts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Processing Equipment.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed my order online on April 24th in the amount of $241.14. Confirmation/Order # is ********  Product has still not delivered. I've reached out via email and phone multiple times. Received an emailed response on May 15th and said it would be another 2 weeks. Reached out multiple times since and no response. Phone number listed on site has now been disconnected. At this point, I just want my money back.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/8/24 I placed order ******* for a Weston #12 and was later told it was on backorder. I've not been able to get intouch with anyone from the website since late spring.

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/24/24 I ordered an Alfa #12 Meat grinder/chopper attachment Model 12 SS CCA My credit card has been charged with no product shipped. One email was received when I inquired about the order saying it was being processed & on backorder. Also that the order could be cancelled. I have sent multiple emails since asking for a shipping date or to have the order cancelled with no response. The phone number does not work & the chat does not work. There seems to be no way to contact this company. I would like a refund but possibly they have gone out of business. Nothing indicates any problems on the website except the chat will not connect.

  • Initial Complaint

    Date:07/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product Order #******* Slicer blades for a bread slicer on April 20 2024. Called at the end of May and they said it would be another 3 weeks. Now there is no contact available. It’s like they’re out of business but their web site is still up. I think it was a scam.

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Weston #12 meat grinder 12-2-23. 12-7 recieved an email from Brooke a support specialist stating item was out of stock. I was given 3 options, select a similar product for addtional cost, wait for restocking or get a refund as it had already been processed on card. I chose to wait as it seemed like a great price. On Feb. 1 I emailed them again and got a reply stating thanks for reaching out but item has yet to be restocked and they would let me know when it was. On July 2nd and 5th I sent emails to cancel with no reply and have repeatedly try to call them with no answer.

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25, 2024 I purchased butcher's paper and dispenser from Meat Processing Products (order #******** for $74.98. Tracking since then indicates "processing". I've contacted them several times via email with no response. I've tried to call but it immediately disconnects. How can I recoup my money or receive the products?

  • Initial Complaint

    Date:06/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Alfa International #12 Electric Power Base, 1 Hp, Model# APB-12 on 5/7/24 on my credit card for a total with shipping of $547.18 and have never received the product. I have left multiple voicemails, tried to do a live chat (it's not live) and finally emailed them on 5/17/24 stating that if they didn't get back to me by 5/20/24 I wanted to cancel the order since I needed the unit for processing orders. No response so I ordered and received the same unit from another supplier.

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase on May 8, 2024. I received email notification the my order was confirmed with an order # and product description. The order still says processing over a month later. I have attempted to email multiple times and phone calls and messages multiple times also. My credit card has been charged and still have not received my product or any form of communications back from the company

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #******* 1 product totaling $102.32 ORDER PLACED May 4th 2024 LAST UPDATE May 4th 2024 After waiting for one month, June 3, 2024, I have repeatedly tried to make contact with this company to cancel this order and be refunded the $102.32 I paid for a knife sharpener for a Hobart 1612 slicer. There has been no response at all. My last message was Thursday June 6, 2024 telling them that if I did not receive a response by Monday June 10, 2024 at 5PM I would file a complaint with the BBB. Today is Monday June 10, 2024 6:52PM. No response has been received yet. I am wanting my order canceled (I have waited long enough) and purchase price refunded. Thank you.

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/10/24 I placed an order for 2 items meat processing products received 2378.33 from my bank account in April I called there customer service they said it would be shipped at the end of April or beginning of may I called in may there’s no customer service only a answering machine I left messages and emails thy have not answered yet there web site is up and running I would appreciate it if bbb of Nevada could help me find out what happened

MeatProcessingProducts.com is NOT a BBB Accredited Business.

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