Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not get the product and they will not refund me, SCAM!

  Business Response

  Date: 06/28/2024

  This customer was already refunded and their subscription was cancelled, this has already been communicated to him via email.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product was found to interact with prescribed medication, upon learning this I stop using the product, and attempted to return it, I was unable to return the product and cancelled the subscription. The company says the subscription was not cancelled and sent out more of the product. The web site says the order is unfulfilled, I contacted the company, to stop the order and was told it has been shipped. The solution was to refuse the package and have it sent back unopened, once they receive the package back and inspect it then they will determine if a refund is warranted. Approx. shipping time 25 to 30 days to me and 25 to 30 days to return it. I tried to explain this was cancelled in November 2023 and they had no authority to charge me or ship the item. I was told this was the policy and the subscription was not cancelled.

  Business Response

  Date: 02/13/2024

  We researched this customer's history and this is what we found:

  >No prior record of contact was made by the customer both by phone or email until Feb 9, 2024.
  >The customer was prompted to reach out due to the order confirmation email he received on Feb 9th that his BLF order is getting ready to be shipped. He claimed that the AS was canceled months ago and wants the Feb 9th order canceled and all future orders, at the same time requesting an immediate refund on the new order. We replied to his email letting him know that his order has already been fulfilled. We offered to refund 50% if he would keep the product, he declined.   
  >The customer later on called in, spoke with an agent, and was advised the same as we told him in the email. The order is still marked unfulfilled at that time but per our internal software, it had shipped already. When asked how he canceled the subscription - he said he doesn't remember if he called or not, he just did it on the website.
  >Customer demanded that we process the refund immediately as the transaction was unauthorized (still believing that his subscription was canceled in November), but we reiterated our refund policy, was again provided return instructions, and that he doesn't need to pay for anything to send it back as long as the package remains unopened. He just needs to refuse them or return them to the post office. He's not willing to wait another month or so to get his refund and made threats that he will reach out to his card provider to cancel this, and also complain to BBB. The subscription was 
  
  
  Feb 9, 2023
  ********* 
  UPS: ******************  - in transit
  Buy 3 Get 1 FREE
  SKU: BLOODFLOW-4
  
  Oct 9, 2023
  *********
  UPS: ****************** - Delivered
  Buy 3 Get 1 FREE
  SKU: BLOODFLOW-4

  If the customer will mark the package refused, we will refund it right away.

  Thank you,

  LeAnn K*****

  Operations Manager

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I read some of the prior complaints and experiencing the same issue as others in making multiple previous attempts for the company to stop sending me marketing materials via postal service. I believe they use customer service overseas which simply does not seem capable of stopping the catalogs, etc. I may have inadvertently set up a duplicate account under two emails but it is the same postal address and I have previously communicated my two emails.

  Business Response

  Date: 04/10/2023

  Dear ******************,

  We are very sorry you are experiencing this problem. We do our best to remove customer's names from our mail list as soon as we receive a notice. However, we do ask our customers to be patient, as we set up these mailings sometimes months in advance and cannot remove names once they are tagged for a mailing.   if you send me your address again, I will see to it that you are removed just as fast as we can.

   

  Thank you for your patience

   

  ***********************

  Operations Manager

  ********************************

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I sent an email to the manager under separate cover with the information required. If this does not resolve the issue, then I will reach out to the Postmaster General for assistance in the matter. Hopefully, the company can stop the mailings. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, ** **, am the attorney-in-fact/agent, as per my dad's Durable Power of Attorney & this has been in effect since 09/14/21 when he was found in a remote part of one of SO. NV's deserts on 09/12/21 (he'd been lost out there for at least 1-2 days); his deceased dog & his car were found 2 months later by the LV Metro PD, 12 miles from where he was found. It was confirmed in 02/22 that my dad does have dementia & Alzheimers. In 05/22, my brother & I moved him from Yuma, AZ to an Assisted Living facility in the area near where I reside (since that time, we've had to move him to a full memory care facility). His permanent/legal address are my address as I am legally responsible for all of his health, financial & personal care/decisions. JUVENON is one of the many companies that my dad was purchasing ‘junk items’ from during the past several years (prior to getting lost in 2021). I have respectfully been asking them to remove him from their mailing lists since 07/26/22; my last opt-out request was sent to them, along with all of their newest mailings from the last several weeks, on 03/27/23 & it was my 16th opt-out request to them since 07/22. All I want from JUVENON is for them to completely stop sending my dad any/all further mailings of their so-called miracle products. As I have repeatedly explained to them every time I contact them, he is no longer capable of making any of his own decisions & none of his legal guardians (myself & my brother) are interested in receiving any of their mailings. Many of their mailings are very inappropriate &/or offensive & I do not appreciate finding them week after week in my mailbox. Lastly, I have been telling JUVENON that I would file a complaint with the BBB if all of the mailings did not stop by 03/31/23 & today, 04/01/23, I found another one of their mailings in my mailbox. I have enough to deal with without having to keep requesting my dad be permanently removed from their mailings list. Thank you.

• Initial Complaint

  Date:11/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wont stop sending mail catalogs. Then they seem to provide my information to other vendors because I get similar topic (medical products/supplements) received by mail around the same period. Have asked them more than once (had to contact other mailers separately) to stop paper catalog mailings. Stops for awhile then starts again. Generalities but cant note every contact. Last call to them was Wed., and they called Thu., and since they couldnt speak with me wanted me to call the main number and do this all over again. I dont need it. Was a customer years ago (and started again) and had to stop being a customer then because their boxes had company name on them. I asked them to find plain box and was told no, so stopped buying product. Do they want to keep customers, or chase them away? Speaking with them doesnt work.