Complaints

This profile includes complaints for One Hour Air Conditioning & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  One Hour Air Conditioning & Heating

  6175 S Sandhill Rd Ste 100 Las Vegas, NV 89120-3350

  
• 

  One Hour Air Conditioning & Heating

  739 W Sunset Rd Henderson, NV 89011-4601

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm 80 Years Of Age & Been Doing Satisfactory Business With ONE HOUR For Well Over ******************************************************************************************************** The Air. ~ Purchased From ONE HOUR And It Was Installed With A GREEN Light Indicating "It's Working Properly" ~~ Before The Installer Exited My Front Door, The RED Light Came On, To Me Indicating It To Be Faulty. ~~ Even After Multiple Contacts & A Service Person Coming And Inspecting The Unit, They Insisted "" As Long As A Light Is On, The Unit Is Working" It Took MONTHS To Have Them Give Me The Manufactures Name And The Model Of The Unit Installed.I Contacted The Manufacturer ~~ The Unit Had Never Worked As Indicated By The RED Light. And ONE HOUR Refused To Replace Or Repair The Unit... (I Don't Recall The Cost, But Around $3,000.00 Is An Estimated Guess ~ But I NEED It Replaced. )

  

  Business Response

  Date: 03/31/2025

  I think this may be the One Hour in Las Vegas, ***  We are ************, and do not have a client by that name or phone number. Their address in the complaint is in Las Vegas, ***

  Thank You

  ****** *********

  

  Business Response

  Date: 04/11/2025

  We were able to talk to the client by phone on Thursday 04/10/25 and arrange for our sales manager (***** *******) to go out to the client's home and show the client that the *********** Guard (Electronic Air Cleaner) light is red.  When the light comes on is always red and has never been green.  If the cleaner wasn't working the light would just not be on.  The client understood and was satisfied.

  Customer Answer

  Date: 04/11/2025

  Situation Settled Well For Both Parties.

  One Hour Arrived And Checked Out The Problem,

  It Became Obvious There Was A ****************************************** It's ******************** Of.

  My Thanks To The People Of One Hour For Their Contacting Me So Quickly.

  M.C. "****" *******

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made multiple phone calls and at least two emails sent to the manager of customer ********************** for Assistance with a concern that I have. There a worrying noise happening in my home and based on what Im finding the possibility of a bad bearing in the **** could be the cause of it. This company has failed to return my phone calls and my emails. This is the first time that *** had to go through this with their customer ********************** department but this time Im reaching out to the manager direct. I need confirmation from the tech who came out the last time confirmed that the whirring noise Im hearing Its not coming from my ****, but I cant get this company to respond and I have a service contract with them which makes this even worse.The service that I receive when the technician comes out is completely satisfactory, but dealing with the Service side is a headache. As a customer, I dont understand why contacting and communicating with the customer ********************** department produces this result. It is baffling that I cant just call them and get a timely response. It is unprofessional, and it weakens my trust in them as a business. Up until now the relationship between business and myself seemed on good terms but I havent received a return call Or return email for well over a week. I seriously dont understand what the problem is. It is an inconvenience to have to go this route - seems so unnecessary.

  Customer Answer

  Date: 03/24/2025

  I have had an opportunity to speak with ******* and express my concerns.  This complaint can be closed as satisfied.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I&#**;ve had to file a complaint with this company. H333233363436**323132H and H3331**383530373236H ******************. *******************************. They installed a knowingly faulty A/C unit back in 2018. At the time of the installation I found out that the unit had a pinhole leak in the unit. I immediately told them to take this unit back and replace it with a non faulty unit as I was paying $7,200 for it. I was referred to the Vice President of operations ******************** who was extremely rude and uncooperative. He told me he could in no way replace this unit because his A/C supplier would not reimburse him. At that point all I could do was get a notorized copy with his signature for a 10 year all parts and all labor warranty. Last summer my air wouldn&#**;t get to the desired temperature allowing for my air conditioner to continue running for hours until they came out to have a look and I had to pay a service call of $89. The technician checked it out and said he refilled the unit with freon. He also said this is a matter that can not be fixed and the whole unit would have to be replaced. So fast forward to today 4-21-24 the same thing is happening and my unit has been continuously running now for 90 minutes. They are coming out sometime tonight. I believe the only logical resolution is to replace the unit which should have been done in the first place. This company will keep filling my A/C with freon to get me by until my warranty ends in 2028. This is unacceptable and nobody should do business like this. I hope you can resolve this issue in a timely manner. H333233363436**323132H and H3331**383530373236H ****************. ********* Nevada ***** ************ ******************** Vice president.

  

  Business Response

  Date: 05/10/2024

  We contacted client and sent a technician out on Tuesday 05/07/24.  We were able to isolate the problem which was a refrigerant leak.  We returned to the client's home on Wednesday 05/08/24 and repaired the leak and the system is working properly at this time.  The service manager followed up with client on 05/09/24 to reconfirm that everything was working properly.

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21639116
  
  I am rejecting this response because:   I already stated that the air conditioner leak can't be "fixed" due to a closed system.  A technician from One Hour Air confirmed to me that it is true.  I have had clients in the past that work for air conditioning companies and have confirmed that as well.  This is a temporary fix until my warranty runs out.   This company put the A/C unit in knowing it was faulty and refused to put a fully functioning one in at the time of of installation.  One hour Air was out to my condo in July of 2023 "Fixing the leak".  So i expect it to last another year possibly until the problem arises again.  This unit never should have been installed in the first place!   This company needs to be held accountable for taking advantage of people, especially a single senior woman like myself.  Please help me in this matter so it doesn't happen to another customer..  Thank You very much for speaking up on my behalf.    *********************
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/11/2024

  Systems that have refrigerant leaks are fixed all the time in the **** industry.  Yes, the system is sealed so you should not leak refrigerant but if you have a leak the common practice is to find the leak and repair the where the leak is. Unfortunately, as a licensed professional **** contractor We do not agree with the client's rebuttal.  The leak was fixed on May 8, 2024.  It is now June 11, 2024.  As we have not had another issue call from the client since May 8 it appears that the system is working properly, and we have experienced over 100-degree weather.  Also, the client had this repair done at no charge showing that we have fully honored her warranty.

  Customer Answer

  Date: 06/18/2024

   
  Complaint: 21639116
  
  I am rejecting this response because:  It took a year before it starting leaking this last time so no leak for 1 month is not very convincing that it was fixed for good.  I have to disagree that leaking A/C systems is a common thing.   It is not.  I've owned a few homes and this has never happened.  I've never had friends or relatives talk about leaks in their systems either.   The whole point of this complaint is One hour Air KNOWINGLY put a faulty unit in my condo.  When I said I wanted a different one I was told They can't do that because the supplier would not reimburse them for the faulty unit.  And I told them on the day of installation  I wanted a different one.  This is bad practice for a company to do these kinds of things to people.  So I am not accepting this ridiculous response.   Somehow this company needs to be held accountable for their shady business dealings
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/10/2024

  I can appreciate that ******** doesn't accept the previous response, but the simple fact of the matter is that her unit was fixed on May 8, 2024, which didn't cost her anything showing that we honored her full warranty.  It is now July 10,2024 and we have not received any information from ******** saying her unit isn't working and we have experienced record heat wave in Las Vegas which tells me that the repair was done properly.  So as in the case with a car if something isn't working properly, they fix the component that wasn't working correctly and give you back your car, they do not give you a new car.  It is the same in the world of Air Conditioning.  You do not get a new air conditioning unit just because a part of the machine malfunctioned.  You get the part fixed and you still keep your existing unit.  If ******** would like to try to have the manufacturer of the equipment give her a new piece of equipment, then she is more than welcome to try to go down that avenue.  We feel at One Hour that we have fulfilled our obligation of the warranty.  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, 8/25/23 one hour ac came for a service call due to my ac not blowing cold. Tech tried to say my unit was low on freon, it was not. Tech tried to say unit was old. It is about 10 years old. Blower less than 6. Tech then tried to claim he would have to spend time searching for a 'freon leak'. The unit had been off about 2 hours from time I discovered it warm when I got home and his arrival. But when I turned it back on it was blowing cold again aka coils froze and thawed. At that point, I said we're done. Tech turned into a jerk. I called office while he went outside to get tools, etc. during that time he's yelling a bunch of stuff from outside my front screen door. It was so much I went to the door to tell him I'm not engaging with him and will get back with him when I'm done talking to the office. The lady in the office said they'd have to order 'my kind of freon' since my unit is old it's not in stock but couldn't say once ordered how long it'd be to get it back. Short story for me, I paid the $89. And I was ripped off. Their tactics seemed like an intentional rip off. I would like to be reimbursed the $89 I spent. I called another company. They came out. My freon was in the blue range aka good. It was not low. My coils were dirty causing it to freeze up. They cleaned them and my unit is blowing 54 degrees on a 111 degree day and has been working great every since.

  

  Business Response

  Date: 09/11/2023

  We spoke to ***** on Monday, September 11, 2023.  We have agreed to refund the client $89.95

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the maintenance plan with these people since 08-07-22. I was never called to have a winter maintenance until the end of February, I told them they were a little late winter was over. I said I'll wait for the summer check. We'll they never called to make that appointment either. Guess what.....system went down. I called them on 07-23-23. ***** was originally out here on 08-07-22 when I purchased the plan. He again was out here on 07-23-23, in which he diagnosed my problem as compressor. He again was at thermostat checking on my request and confirmed that yes he was the one that fixed the wiring on thermostat in 2022. Still no air or air flow, so I called another company on 07-24-23. They came out spent about an 1 1/2 hrs checking everything. The tech comes down from attic and says your blower motor just died. The ******* were baffled were taking pictures of everything. They opened up thermostat and 1 tech yelled to the other I found it. Took pictures of the thermostat right after opening. The wires had so much exposed wire showing and the heat and cool wires were laying on top of each other. This explains me telling both companies including ***** I smelled an electrical burn smell prior to it going down. So the exposed wire being crossed meant the heat and cool were competing with each other, blower motor burned out. ***** cost me ******** to get new blower motor installed. Also called to get refunded on maintenance plan, they said no. This company should be paying at least half of my repair bill.

  

  Business Response

  Date: 08/09/2023

  The client was offered her first maintenance (winter maintenance) on February 25, 2023, and again on February 28, *****, due to us offering the visits in 6 months intervals and her signing up in August 2022.  The client refused the winter maintenance so unfortunately, she loses that maintenance ($84.00 value).  Also, she scheduled a service call on July 23, 2023, and the diagnostic fee ($89.95) was waived due to her being a club member.  So, she did receive a benefit of the club membership. These are the two reasons why her membership dues were not refunded. She claims that her t-stat was mis-wired causing her blower motor to fail and that is why One Hour should re-imburse her for that repair. We didn't see anything in "*******************'s" invoice stating that was the cause of failure. We called the client on August 4, 2023, asking if she had any documentation from "*******************" showing that was the cause of failure. She couldn't produce any documentation. We told her we would need that documentation to process a re-imbursement. Upon which client decided to hang up on the service manager. It is our professional experience that the crossing of the wires is not going to cause the blower motor to fail. Unless the client is willing to provide additional documentation showing cause of the failure of the motor. we feel no re-imbursement is in order.

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20387201
  
  I am rejecting this response because: *********** upon talking to the owner did agree that they only called me 1 time at the end of February 2022. He also said he would have to talk to his staff on why they did not call me for summer maintenance.  At the time I placed my call for service  I had until 8-7-23 and the maintenance plan would have expired. Do you really think if I had not broke down at the end of July they would have scheduled that maintenance call. The owner clearly will not accept that his technician was negligent when wiring my thermostat.  In all his years of business he said he has never heard of wires crossing each other causing a faliure. That clearly explains alot. He also knows that no company that comes out behind him is going to put on paper the reason for failure, due to legal issues. So at this point my complaint and response stands for everyone to read and make their own decision on whether they want a company like this to service their equipment. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had one of their techs come over and inspect my unit and was told it couldn't be fixed and I needed a new one. I am not too familiar with how much such installations cost and was talked into getting a new unit. The unit was installed within a few days but they did not have the correct cover for the unit where the air filter goes. They told me that they're going to get the right one but weeks went by and I kept calling for an update. No one called me back and my home turned into a health hazard for my family without air filtration with a constant layer of dust and allergens. My son started to get sick and I called them to complain. Someone finally called back when I threatened to **** The rep quickly set an appointment with me and got a cover put in but it isn't the right one. He said they can't get the right one and I have to get dry wall put in for it to work. It's been more than a month now and their is still a gap in my ceiling. The air is still not properly filtered and my home is a health risk for my family. I called and requested a partial refund to be fair but they will not even do that. I am contacting a legal firm to *** for damages and for being exposed to a health hazard due to their carelessness and sloppy work. When I talked to the person in charge of getting the work finished he was rude and agreed that it would have taken another couple of years for them to rectify the is*** if I didn't make a fuss about it. I intend to *** for damages and will get justice. I gave them a chance to fix the problem and give me a partial refund.

  

  Business Response

  Date: 07/28/2023

  All the remaining work at ********************** house has been completed. The original price of the unit was $12,490 which ****************** had agreed to and then called to express his concern with the cost and we reduced the price to $11,272 and ****************** agreed to that price.  We installed the unit and the unit was fully operational with the exception of needing to install the cover panel.  At the time the client had paid $10,500 towards the unit but still had a balance of $872.00  We understand the frustration of the delay of getting the panel installed but we were able to complete the work and for the client's inconvenience we offered to waive the remaining balance of $872.00 and give him a free duct cleaning for his concern with the dirt and dust but the client declined and demanded 50% to 60% reduction of the $10,500 which is not a reasonable compromise in our view.  So currently no resolution has been reached.

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a new HVAC unit installed back in Aug., 2022 and have had constant issues with the heater unit making loud banging noises throughtout the day when it is running. It wakes me and my wife up constantly and mostly at 4 in the morning, every day. Have had a tech. out three times now but no corrective action and have requested a replacement unit. All this cost me $11,500 and my old unit was working very good witn no problems, but this new unit is garbage. I have no idea what my heating cost will be now with this crappy unit they installed.

  

  Business Response

  Date: 12/13/2022

  We contacted the client and set up an appointment to go to the home on Wednesday 12/08/22.  When we got to the home we were able to adjust the blower speed and re-secure the flue pipe to the support beam.  This fixed the noise concern that the client had.

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/20/2025

  We reached out to the client on March 11 to try to schedule the city inspection and was not able to reach the client and left a message.  We then called the client to schedule his maintenance he thought we were calling for his city inspection and wanted to have that done first.  So we reached back out to the client to schedule the city inspection on March 17 and was able to schedule the client for his city inspection on April 11, 2025. 

  Customer Answer

  Date: 03/24/2025

  Thias company is always providing inacutare info and needs some deep punishment.  They never called me for the inspection on 3/11/2025, never received a call on this but i did get one for the 4/11/2025 date.  They have my email for years now and could have sent me the info for a response but like the ophoine call I never got anything from these guys.  Today I can't ever trust them for anything.  Thanks.

   

  Nishi

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 18471790
  
  I am rejecting this response because: ************* is always providing inacutare info and needs some deep punishment.  They never called me for the inspection on 3/11/2025, never received a call on this but i did get one for the 4/11/2025 date.  They have my email for years now and could have sent me the info for a response but like the ophoine call I never got anything from these guys.  Today I can't ever trust them for anything.  Thanks.
  
  
  Nishi
  

  

  Business Response

  Date: 04/09/2025

  Attached are screen shots from our system showing that we called the client on the dates mentioned. I am sorry that Mr. *** ********* doesn't agree with our response that we contacted him and left messages.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with One hour to install a new central heat and air system. The product purchased was not fully installed. The quote and original contract was for a 5ton, heating, downflow, split system. When the installation occurred the system was not created as a down flow system. We have reached out to the company multiple times and are told that someone will look into it and no followup by the company is completed. We call back in and spoke to 2 diffrent installation managers and are told that the issue will be reviewed, but they have made no attempt to resolve the issue. It has been 30 days with no path to resolution.

  

  Business Response

  Date: 10/17/2022

  The service manager reached out to client on Monday 10-17-22.  The client shared his concerns and we are sending a technician out to the client's home on Thursday 10-19-22 to address the client's concerns and make the necessary adjustments.

• Initial Complaint

  Date:09/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attn: Chris H***** Re: INCOMPETENCE on Every Level - LV One Hour A/C Dear Chris, I am unsure if you are aware, but, your operations in Las Vegas aren't operating very smoothly. on 8/13/22 your tech came out to do the inspection of my unit. He advised that the start up kit was over amping and needed to be replaced. He quoted about $400 to do the repair. HOWEVER. I happened to notice that there was no mention of the warranty that I have so I called. I spoke with one incompetent woman at (***) ******** who - after a painful conversation - I decided it was necessary to speak with her manager, Debbie. I left a message. A week went by and no return call. I called again and requested a manager - I was told this was Chad V*****. Chad was on the phone and couldn't take my call. Instead of a c/b I asked for his email so that I could detail my complaint/concern and get this resolved. I was given the incorrect email by some woman who sounded inebriated. I ended up receiving a bounce-back to the email I sent. I called again on Friday 9/2/22 requesting to speak to the manager and instead reached a salesman. He assured me that he would pass the message along. I attempted to resend the email. Tonight 9/4/22 I received another message that the email bounced. I call and get Cammie on the phone. Cammie is of zero help whatsoever. I ask for a manager. I speak to Aaron. Aaron evidently doesn't know how to read otherwise before offering to send a tech out to diagnose he would have known that the tech was here on 8/13/22. I have left A 4TH request for your elusive manager, Chad, to return my call. Here is what happened: A/C is under warranty, last year it stopped working. I called, tech came out, said it was low on freon and after correcting it was fine. A year later, I find out on 8/13/22 the start assist is over amping. But no explanation why. I feel that the compressor is failing and needs replacing but I CANNOT GET A LUCID THINKING PERSON TO RESPOND.

  

  Business Response

  Date: 09/14/2022

  Consumer Response /* (2000, 10, 2022/09/13) */ ************** 6:06 AM (1 hour ago) to Better Well, you guys took about forever and fortunately the business resolved it. I want it closed as satisfied.

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a whole new ******* unit from One Hour 2 years ago (4/2020). unit cost me $15,000 along with other work. This year 8/2022 AC not giving out cold air and popping breaker. I called a technician did come out right away but the problem is its been 5 days without hearing from anyone when the part is coming in. besides the fact that they are charging $2000 for this work. Its a new unit you think you wouldn't have no issues with till 10 yrs down the road. I've called several times. All they keep saying is they haven't herd from the manufacture. I've requested a manager to call me, nothing. I have a disabled child that cannot be in the heat. I'm requesting a whole new unit since this is faulty. I need this done ASAP. We live in Vegas inside the home is 95 degrees. We cant keep on staying at a ******* I'm requesting parts be replaced with waived labor fee for all the inconvenience done.

  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/23) */ We spoke to client and agreed to give them a $500 credit back to their ********* account in regards to the work that was completed at their home.