ComplaintsforMy Flight Search
Airline Ticket Agency
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Complaint Details
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Initial Complaint
08/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked two flights for X-XX-XX and cancelled them both on 08-04-21. My booking numbers are FSONXXXXXX $126.20 and FSONXXXXXX $179.40. I have correspondence from Myflightsearh.com stating that I will get a full refund with no cancellation fees. I have yet to receive my refund back to my credit card. When I call, X-XXX-XXX-XXXX, I am told that I should be receiving it in a few more days.Business response
12/17/2021
Business Response /* (1000, 15, 2021/11/09) */ Dear Mr. *****, Greetings from MyFlightSearch.com! Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that we have received a chargeback for $126.20 and another one for $179.40, from your bank, on October 20th, 2021. The money has already been deducted from our business account. Your bank would have either credited the money to your account or would be in the process of crediting your account. We apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance to serve you better. Warm regards, Customer Service MyFlightSearch.comInitial Complaint
08/25/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I booked a flight from ******, ME to Denver, CO on 4-29-2021 for departure on 8-3-2021. On 8-2-2021, my flight was cancelled by this company. I was told I would receive a refund for the ticket cost of $432.00 within 14 days. I called several times and was always told to continue waiting. I have never received my refund. (I purchased another plane ticket through another company.) They will not tell me when I will receive my refund and have been holding my money since 4-29-2021. The last customer service person I called, told me he cannot help me an disconnected the call. They are stealing my money. I paid $432.00 for a ticket they cancelled and they reps refuse to assist me.Business response
03/28/2022
Consumer Response /* (2000, 14, 2021/09/22) */ The company has finally refunded the ticket price. Thank you for all your kind assistance.Initial Complaint
08/24/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
My flight booking reference No. is ********** for my flight Cincinnati to **************** For July 14th. I booked this flight on June 10th 2021 for $383.35 and never received a ticket so I called and canceled it on June 14th. I got an email that confirmed my ticket was canceled that day. I was told it would take 4-8 weeks for a refund. I again called on Aug 17th and they told me that I should hear from the refund team in 3-5 days max. I had called multiple times and can never get through. It says they are too busy call back later. I called again a week later and they said the refund team was not in yet to call back in 3 days that the refund team didn't get in until 9:30 am, it was 8:30 am, an hour early. I didn't know why I couldn't call back in one hour not 3 days. I have even sent them an email. It has now been over 10 weeks. I don't understand why this is so hard for them to get me my credit.Business response
06/22/2022
Business Response /* (1000, 16, 2021/11/09) */ Dear Ms. ***********, Greetings from MyFlightSearch.com! Please accept our sincere apologies for any inconvenience caused to you on this occasion. We are issuing a check of $383.35 for the refund of your booking. The check is being issued as per the details on the booking. Please see below the details for the check: Name on the check: ***** *********** Address: **** **** ****** *** ******* **** ** XXXXX Amount: $383.35 Please be advised that due to COVID-19 situation, we are facing a backlog and your check will be delivered to you within next 3-4 weeks. Ms. ***********, we apologize once again for any inconvenience caused to you and hope that you will give us another chance in future to serve you better. Warm regards, Customer Service MyFlightSearch.com Consumer Response /* (3000, 23, 2021/11/27) */ Complaint ID#: XXXXXXXX I am still waiting for the refund that they keep saying they will send. It's now been over 5 months. Consumer Response /* (4200, 27, 2021/12/25) */ My Flight Search said they would send a check and it would be delivered to me within the next 3-4 weeks. It has now been 6 weeks since they said I would receive a refund the last time. I have been waiting now for over 6 months. Please send the refund you said you would send 6 months ago. ***** ***********Initial Complaint
08/24/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
march 28,2021 booked a flight from ********, Maine first class for 2 people at a price of $565.80 usd. Had made repeated attempts to get E ticket info. but was unable to secure this info. I was told that the E tickets would be issued 24-48 hrs prior to flight. I was finally contacted by them on June 15, 2021 to inform me that we had not been booked on that flight, and it would cost over a thousand dollars to rebook. They agreed to cancel, and issue a total refund, and that it would take 7-10 days to process the refund. after repeated calls and e-mails I have not received my credit as of today. Have copies of e-mails that document this issue. Thank youBusiness response
06/24/2022
Business Response /* (1000, 21, 2021/11/09) */ Dear Mr. *****, Greetings from MyFlightSearch.com! Please accept our sincere apologies for any inconvenience caused to you on this occasion. We are issuing a check of $565.80 for the refund of your booking. The check is being issued as per the details on the booking. Please see below the details for the check: Name on the check: ****** L ***** Address: ** ******** *** *********** ** XXXXX Amount: $565.80 Please be advised that due to COVID-19 situation, we are facing a backlog and your check will be delivered to you within next 3-4 weeks. Mr. *****, we apologize once again for any inconvenience caused to you and hope that you will give us another chance in future to serve you better. Warm regards, Customer Service MyFlightSearch.com Consumer Response /* (3000, 28, 2022/01/12) */ *** ***** Dec 29, 2021, 8:05 AM to me Ms. ***** This is to infor you that I've not received my refund from Flight watch. It's been 7 weeks. As I expected, they make promises they never intend to keep. Can we reopen this case? Or should I take a different route to file fraud charges with the state of Nevada. Any suggestions?? Thank you, *** *****Initial Complaint
08/23/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Flight for June 23, Booked on May, 17. Total 371.40 June 21, Received email that they tried to contact us numerous times (not at all true) regarding a change on the flight. Since they could not contact us they cancelled the flight and a refund will arrive in 14 days. June 22, Received email saying refund will be sent "at the earliest" but may take two billing cycles. August 2, customer service said in response to my inquiry. I need to "wait some time". August 13. customer service said in response to my inquiry. I need to "wait some time" Never answer the phone and the email template is same each timeBusiness response
06/08/2022
Business Response /* (1000, 15, 2021/11/09) */ Dear Mr. *********, Greetings from MyFlightSearch.com! Please accept our sincere apologies for any inconvenience caused to you on this occasion. We are issuing a check of $371.40 for the refund of your booking. The check is being issued as per the details on the booking. Please see below the details for the check: Name on the check: ********* ********* Address: ******************************** Amount: $371.40 Please be advised that due to COVID-19 situation, we are facing a backlog and your check will be delivered to you within next 3-4 weeks. Mr. *********, we apologize once again for any inconvenience caused to you and hope that you will give us another chance in future to serve you better. Warm regards, Customer Service MyFlightSearch.com Consumer Response /* (3000, 17, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They stated a check will be issued within 3+4 weeks. In the past they also stated a refund will be issued on three different occasions. It was never issued. So now they say a check will be issued, I will believe it when I see it. So for now I do not accept the response. I will accept a check and then it will be acceptable.Initial Complaint
08/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased an airline ticket on April 23rd with MyFlightSearch.com for travel on August 19th and received a confirmation email and $220.60 was taken from my bank account. On Tuesday August 17th I received multiple calls telling me that my ticket was unconfirmed and to call them. No number was left. I called ****** Airlines who confirmed there was NO tickets booking my name for that date or any date. After MULTIPLE documented calls to the MyFlightSearch as well as ***************** (the number I was given for a "supervisor" contact) I keep getting placed on hold for long periods and no one responds. I have documented information of who I have spoke with each time as well as dates and I am getting no resolution to a refund on this "ticket".Business response
06/08/2022
Business Response /* (1000, 15, 2021/11/09) */ Dear Ms. ****, Greetings from MyFlightSearch.com! Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that we have received a chargeback for $220.60, from your bank, on September 7th, 2021. The money has already been deducted from our business account. Your bank would have either credited the money to your account or would be in the process of crediting your account. We apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance to serve you better. Warm regards, Customer Service MyFlightSearch.comInitial Complaint
08/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased tickets from My flight search and after i put my credit card in they said I should receive my tickets in 5 minutes or 24 hours depending on the airlines. I have made phone calls at least 5 and I am being told wait 48 hours, i tell them I am going to call back in 48 hours if i don't get them and they tell me the same thing every time I call, I have emailed probably 5 times and they tell me they are in the quere and wait 48 hours, then if i don't get them call the number I have been calling for a month. In the last 3 days I have emailed 3 times and now i do not even get a response. I want a refund for 577.92. I have found another place to purchase the tickets and have received them already, I didn't want to get stuck without any tickets, so I just need my money back. Thank YouBusiness response
05/25/2022
Business Response /* (1000, 15, 2021/11/09) */ Dear Ms. *******, Greetings from MyFlightSearch.com! Please accept our sincere apologies for any inconvenience caused on this occasion. Please be advised that we have received a chargeback for $577.92, from your bank, on October 29th, 2021. The money has already been deducted from our business account. Your bank would have either credited the money to your account or would be in the process of crediting your account. We apologize once again for any inconvenience caused on this occasion and hope that you will provide us another chance to serve you better. Warm regards, Customer Service MyFlightSearch.com Consumer Response /* (2000, 17, 2021/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the credit on my account through *********, thank you for all your help;
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Contact Information
Customer Complaints Summary
403 total complaints in the last 3 years.
68 complaints closed in the last 12 months.