Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Law:1701. Obstruction of mails:"Whoever knowingly and willfully obstructs or ******* the passage of the mail, or any carrier or conveyance carrying the mail, shall be fined under this title or imprisoned not more than six months, or both".And, according to the United States Code, Section ****, taking mail or concealing mail that is not intended for the individual in possession of the mail is considered theft and is punishable by law.Since January 2023, management started withholding my mailed packages & for days at a time (without notifying me of withholding my mailed packages). I spoke with the manager and area supervisor about it (in January). I also called the **************** raising this issue with them. But it seems, the issue has not been resolved in accordance with the government postal service laws. My second incident with Katie Court of withholding my mailed package (without me knowing) happened this week (week ending May 21, 2023) where my mailed package was held in the manager's office for days.I've never bought anything to be delivered to the ***************** This is a private and personal matter. I've never asked management to receive or accept my mailed package. Used to be for years a notification would be sent by management to the tenants to come & pick up the delivered package, but no more. A good old system got destroyed because somebody is too busy to handle mail notifications. That is absolutely fine Resolution:1) Stop obstructing the mail drivers from delivering the items to the recipient apartment and abide by the law. Let the mail route takes its own course to the intended recipient without interfering with people's personal and private matter. Tenants have rights to a secure mail.2) Ensure ALL the mail drivers of the mailed packages have the code to the building entrance gates so they can deliver (24/7) the items to the apartment ( & that includes international shipping companies drivers like Fed-X, DHL and such).

  Business Response

  Date: 05/25/2023

  Good afternoon, 

  Our tenants concerns were addressed and we came to an agreement that if for any reason his packages are dropped off at our leasing office we will notify him accordingly. 

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************