Business ProfileforMembers Auto Brokerage Service, Inc.

The purchase ******************** broker, Members Auto, had numerous issues and several failed attempts for a resolution to concerns. During the purchase process, there was no receipt of the ****** upfront. I was advised that upon **** receiving the vehicle from purchase, they had to replace the AC converter and new tires as they could not sell a vehicle that was not running or in like-new condition. Upon attempt of delivery, they received a check engine light and found that it was a faulty Catalytic Converter that also needed to be replaced. Matt was persistent and stated that there was a 21-day return policy. He ensured **** was going to cover all charges for the repairs and we will not see it on our loan. We did not receive a breakdown from the vehicle purchase price of $27,675 to $35,662.94. We received a copy of the inspection which did not include notations of the replacements for the AC Converter, Catalytic Converter, and tires or a full review of the clutch and transmission. During the test drive, I notice the difficulty with the clutch. I was advised to give it a few days during the signing, where in front of my co-signer and myself, Matt assured us we had 21 days. I reached out to Matt over the weekend stating the clutch was unresolved and he advised he would help with a replacement. During the process of looking for a safe reliable replacement, within 2 weeks the clutch goes out as I am driving home from work. While Matt was trying to give me information on how to utilize the warranty, he advised he would research to see what they could do in regards to the sale and replacing the vehicle. ****** emailed notes on all the issues he had found with the clutch before the teardown and what was found during the teardown including stating rust found. Mileage on both shop reports verifies less than 400 miles driven. Upon checking my tires recently, we found no TPMs were not installed with the tires and is required by law. No response was received.