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Business Profile

Auto Parts

Silly Rabbit Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered turbo chras on 12/26/24, their website says these are special order parts and can take up to 4 weeks lead time. I waited the 4 weeks before contacting them asking for a shipping number or and eta on when the parts will be finished. Its not been 7 weeks with no response. Ive tried calling them, direct messaging them on ******** and instagram again with no response, I need these parts to fix my car and its very frustrating waiting on a company that wont communicate with their paying customers on when theyre expensive parts will be shipped. I need to know when will the parts be done and when will they be shipped!

    Business Response

    Date: 02/24/2025

    BBB and to Whom it may concern,

    We appreciate you writing to us in regards to our customer. This was a "special order" as noted on our website and can take longer to acquire from our suppliers. It did take longer than expected as the Chinese New Years our supplier was closed for a month which set the deadline back. The customer did write in to our support a few times and was communicated with on an *** for shipping once we had the product come in. His order did ship and shows has been delivered. We appreciate the customers patience in waiting upon the delays from our supplier. If there is any further information needed please inform the customer they can email into our support again or message me directly *************************************************************** as I am the General Manager. Thank you again. 

     

    Sincerely,

    ******** *******

     

  • Initial Complaint

    Date:06/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased over $2,000 in parts from this company in march 2022. i have not received the parts. Little to no communication from seller. Left multiple voicemails and have not received a phone call back as of yet. Sent in several emails but have not been provided a time line for when i will receive the parts.

    Business Response

    Date: 08/27/2022

    Business Response /* (1000, 5, 2022/06/16) */ We have updated the customer on the situation. As this was uploaded with a tracking UPS lost package. We are doing all we can to get another set of headers made for the client. We have emailed them updates as best we can. As are making sure this new set of 2.7t headers are properly made and fitment is correct. Consumer Response /* (3000, 7, 2022/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has still not provided any information on when the parts will be shipped or completed. They still have not returned a single phone call since march 2022. After further investigating this company, i have since learned that there are several complaints online filed against them. They fabricated the ups tracking number to further delay delivery of goods. After contacting ups, the goods were never present. PLEASE SHIP MY PRODUCT THAT I PAID THOUSANDS OF DOLLARS FOR OR PROVIDE REFUND. Business Response /* (4000, 9, 2022/06/24) */ We do apologize as we failed to meet the expectation of this product. We have refunded the customer and are sorry for this inconvenience

  • Initial Complaint

    Date:06/07/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered intakes for my ******* and was quoted 4-5 weeks. It's been 8 weeks and still nothing.

    Business Response

    Date: 08/27/2022

    Business Response /* (1000, 5, 2022/06/08) */ We have updated the customers dealer on an update regarding his order. I am sorry we missed our initial deadline due to the revision we have done on these S8 intakes. If the customer would like a refund, we can refund the dealer the customer bought these from. We strive to create a perfect component for this platform. Consumer Response /* (3000, 7, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue isn't the money. I need the parts I ordered to finish my car. No one else makes these parts. They where promised in 4-5 weeks and tomorrow, 6/14/2022, will be nine weeks. Their website still says 4-5 weeks for delivery. I feel they are purposefully deceiving customers about how long they will take to make and ship the intakes. After I filed this claim I discovered that many people are waiting to receive their intakes and some have been waiting since last year. An answer of we will refund your money doesn't help those of us waiting to finish building our cars. Business Response /* (4000, 9, 2022/06/15) */ We are doing all we can to complete this revision and ship out to customers who have been waiting. Especially previous customers to this order. We appreciates the customers patience's with us. Consumer Response /* (4200, 11, 2022/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's impossible to understand why it would take this long to deliver the product. I just can't accept that SRM is doing everything it can to resolve this quickly. No valid reason has been given that justifies being months late! Business Response /* (4000, 13, 2022/06/17) */ the customers vendor was update with pictures of our inlets being welded up. We are going in order on when the orders were processed and will ship his out once it's his intakes are ready. I do apologize once again it has taken longer than anticipated as these were under a revision. Consumer Response /* (4200, 15, 2022/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tomorrow, 6/21/2022 marks 10 weeks since I was assured delivery in 4-5 weeks. Ironically their website still says 4-5 weeks. I need my parts and while they will contact me directly and give me a revised delivery date they won't put one in here because they never intended to meet ANY quoted delivery dates. I'll be surprised if I receive my parts this year. Business Response /* (4000, 17, 2022/06/22) */ As previously mentioned, since the customer hasn't ordered directly with us. We have updated his dealer with a rough ETA. If the information wasn't passed along, we do apologize for this inconvenience. As well we were notified of a changed of shipping address, which has been noted once intakes are ready to ship. Consumer Response /* (4200, 19, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) SRM continues to make excuses but fails to deliver the product I ordered. Apparently they have forgotten that they talked to me directly and gave me the supposed new delivery date. Yes I had to update my delivery address because I have since moved into my new home. That happened because the product was supposed to be delivered several months ago. The only possible resolution to this complaint is to deliver the product I ordered. Business Response /* (4000, 21, 2022/06/24) */ We don't have an exact delivery date. As we updated your vendor on this on a rough idea. Since we are welding these are quickly as possible, but other factors are powder coating can be 24 to 72 hour return. This is depending on the backlog they have and could be extended unfortunately. If the customer wants worst case scenario date, I would estimate shipment date be July 6th. Consumer Response /* (4200, 23, 2022/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'll believe a July 6th shipping date when I have intakes in my hands.

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