Auto Rentals and Leasing
Payless Car RentalAbout
Important information
- Additional Info:BBB has received information Payless Car Rental may charge hidden fees. According to Payless Car Rental Terms & Conditions, the business requires a $200 deposit when consumers use a credit card. However, the Terms & Conditions fail to inform consumers that there is an additional fee when using a debit card. Instead, this information is located on the business FAQ's (frequently asked questions) webpage at www.paylesscar.com/faq. As a result, many consumers do not discover the additional fee until they attempt to reserve a vehicle at the business location. At that time, the consumer must pay or cancel the reservation. If the consumer wishes to cancel at that time, the amount paid online becomes non-refundable as the Terms & Conditions state that any cancellations within less than 48 hours will result in a forfeit of prepaid fees. BBB files indicate that this business has a pattern of complaints concerning advertising, billing/collection issues, refund/exchange issues and sales practice issues. Complainants allege that the waiting time to reserve a rental car is an average of 1 to 1.5 hours. Complainants also allege that this company charges hidden fees without consumer knowledge and/or approval. BBB contacted Payless Car rental regarding complaint history concerns. The business did not respond.
Business Details
- Local BBB:
- BBB of Southern Nevada, Inc.
- BBB File Opened:
- 12/7/2006
- Business Started:
- 3/7/2005
- Business Started Locally:
- 3/7/2005
Additional Contact Information
- Principal Contacts
- Mr. Feng Liang Lin, President
- Customer Contacts
- Mr. Feng Liang Lin, President
- Ms. Theresa Evans, Station Manager
- Ms. Suzette Gerfy, City Manager
- Mr. Joshua Carlson, Station Manager
- Fax numbers
- Primary Fax: (702) 736-4555
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Business Categories
- Auto Rentals and Leasing
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