Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Commentary to Section 202.9(b)(2) #9 states:The Equal Credit Opportunity Act (****) requires disclosure of the principal reasons for denying or taking other adverse action on an application for an extension of credit. The Fair Credit Reporting Act (FCRA) requires a creditor to disclose when it has based its decision in whole or in part on information from a source other than the applicant or from its own files. Disclosing that a credit report was obtained and used to deny the application, as the **** requires, does not satisfy the **** requirement to disclose specific reasons. For example, if the applicants credit history reveals delinquent credit obligations and the application is denied for that reason, to satisfy Section 202.9(b)(2) [reasons for denial] the creditor must disclose that the application was denied because of the applicants delinquent credit obligations. To satisfy the **** requirement, the creditor must also disclose that a credit report was obtained and used to deny credit.

  Business Response

  Date: 10/04/2024

  October 4, 2024
  
  Better Business Bureau
  Business Relations
  ATTN:  ****** ******
  
  RE:   Consumer: ********
  Complaint Case #: ********
  Date of Complaint: September 26th, 2024
  
  
  To Whom it May Concern,
  
  I would like to respond to the BBB Complaint ******** received by Everi Payments Inc. (Everi) on September 26th,2024 regarding FCRA obligations.
  
  Everis investigation revealed that Ms. ******* attempted to negotiate two checks associated with two different bank accounts on the 26th of September at ******************** and was declined.  Everi uses third-party,***********************, a *************** to process check warranty inquiries such as these.  We encourage Ms. ******* to contact *********************** at ************** to inquire about the declines she received on September 26th.
  
  Sincerely,
  
  
  ****** *******
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e *************************************************************
  
  CC: **** ********

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While i wss staying at ***************, in ********* nv.I used the everi atms located in the casino, to withdraw money. On 08/23/2024. I made three transactions of $500 cashadvance by inserting my debit card into the everi atm. i then recieved a paper that i had to take to the casino tellers for the cash. after presenting the cashiers of treasure island hotel my cash advance vouchers, They had requested my identification card. After looking for my id I had realized i lost it sometime during my vegas trip. I offered to show them a photocopy of my identification card that was on my phone, and I showed them my Social security card. They then refused to ppay my my cash advances totaling to the amount of $1557. so i askdd them how would i get my money. I was then told by treasure island cashiers that i should not worry , because everi atm would automatically refund my money the next day.. each day that passed i would vissit the casino cashier and was told the same thing. When i checked out of the hotel, and arrived home i never saw any return of my money. I then reached out to *************** by phone. They told me to email their staff. I sent the email to treasure island and they responded "Good Afternoon **************, I have looked through our records of the date your transactions were made, including the day before and after. I did not find your name on the list, so unfortunately, there is nothing I could further assist you with on this matter, as our reports are limited to what has gone through our system and was paid out by our cashiers. The only thing I could advice you *** is to call Everi, which handles our ATMs. They should be able to help you resolve this problem. Their number is ************. Just tell them exactly what you told me and they should be able to resolve this for you. Best Regards, ******************* | Cage Shift Supervisor"I then contacted Everi Atms . and was told by their staff that they cant help me. I kept getting the runaround

  Business Response

  Date: 08/20/2024

  
  

  Customer Answer

  Date: 09/07/2024

  they never returned my money and this was 3 everi atms at different hotels one of the everi atm was at *************** please just refund my money ive been homeless ever since everi and treasure island decided to gaslight me and not give me my money

  Business Response

  Date: 09/13/2024

  Everi has record of only one transaction for card number ending 6103 in the amount of $519.20 on August 28, 2024.  Everi has already provided evidence of a reversal for this incomplete transaction. Please find a full summary of Ms. ****** activity on August 28, 2024 below:

   

  Further, it has been confirmed Everi received settlement for only two transactions, in the amounts of $107.99 and $306.99, associated with card *6103 for August 28th. We encourage Ms. ***** to work with her card issuer to determine if they duplicated the debit to her account.

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/07/2024 I attempted several times to make a withdrawal, and balance inquiry at one of the ***'s owned by Everi **************** in *******************************, I tried in the amount of $1860, $1680, $1560, $540. I also tried performing a balance inquiry and it tried to make me purchase a gaming ticket which I declined. When I attempted the last two withdrawals on my Card ending in 5303 one of the withdrawals went through for $1565.00, which subsequently I was charged a $2.50 Fee from my bank. However the machine acted like it was going to dispense the funds it kept sounding like shuffling money and it did this for about 10 minutes, eventually the machine went red and said this machine is temporarily out of service and returned my card. No money was dispensed, I am not exactly sure what happened but this is the first time I have seen an *** Act like this. The *** Told me account was not charged. However, I checked my bank statement this morning and they charged me $1565.00, But I never received any money. This is not the first time an *** has acted fishy at this casino. Everi Services owns these *** Machines, and I did not get a receipt but I DID get an error. I know when I tried to perform a balance inquiry before that it told me there would be a $35 fee. This is really odd, my bank does not charge fees for balance inquiries but I did press cancel on that anyways. The machine acted like it was out of money or almost out of money. For it to sit there and make noise like it's gathering the funds and then to go completely red and say the machine is out of service is very strange. I did notify the casino and they told me I wouldn't be charged for something not dispensed. Yet I was! At this point Everi Owes me $1565 back because I did not receive my cash it did not dispense and the transaction was cancelled from the *** itself. Due to a issue. I did not receive any funds, Like I said the *** went red and said it was unavailable.

  Business Response

  Date: 08/20/2024

  August 20th, 2024
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:   Consumer: *****************************
  Complaint Case #: 22111858
  Date of Complaint: August 8th, 2024
  
  
  To Whom it May Concern,
  
  I would like to respond to the complaint received by Everi Payments Inc. on August 8th, 2024, regarding an ATM cash withdrawal transaction in the amount of $1,565.00 on card number ending 5303 that allegedly failed to dispense on August 7th, 2027 at Choctaw Casino ******
  
  This type of PIN based transaction is governed by Federal regulation E, which states, A financial institution must promptly investigate any alleged error, determine whether the error occurred, and transmit the results of its investigation and determination to its customer within ten (10) business days after receiving notice of an error (20511(c)(1)).  In order to comply with regulation E and ensure that the cardholders rights are fully protected, Everi Payments refers cardholders to their card issuing financial institution when a billing error is alleged.  The cardholders contact with their issuing financial institution typically will result in a chargeback sent to the device operator, GCA in this case, for the disputed amount.
  
  Upon receiving this complaint from ********************, an investigation was initiated and determined by way of reviewing Everi device logs and confirmed by Choctaw Casino ****** records and *********************** the cash did successfully dispense, and no credit is due.
  
  Should he have any questions or concerns regarding this response, I encourage ******************** to contact me directly at either the phone number or email address found in my signature below.
  
  Sincerely,
  
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************
  

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22111858
  
  I am rejecting this response because: I did not receive any cash. Their *** is still out of service. Today. The *** crashed when the withdrawal was initiated and presented an error. The error said that the *** was temporarily unavailable. I was billed for a service I did not receive. I did not sign any receipts and I did not receive a receipt because the transaction was cancelled and resulted in an error. As stated the *** showed the error on the screen. Nothing has been received and this has not been investigated. I do not accept this response as Everi has done nothing to solve the situation and instead falsely accused the customer of receiving something from their device which presented an error. Service and merchandise not received and I was billed incorrectly.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/21/2024

  August 21st, 2024
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:   Consumer: *****************************
  Complaint Case #: 22111858
  Date of Complaint: August 20th, 2024
  
  
  To Whom it May Concern,
  
  I would like to respond to the second complaint received by Everi Payments Inc. on August 8th, 2024, regarding an ATM cash withdrawal transaction in the amount of $1,565.00 on card number ending 5303 that allegedly failed to dispense on August 7th, 2027 at Choctaw Casino ******
  
  I reiterate that upon receiving this complaint from ********************, an investigation was initiated and determined by way of reviewing Everi device logs and confirmed by Choctaw Casino ****** records and *********************** the cash did successfully dispense, and no credit is due.  Furthermore, the device logs confirm the terminal, OKCCDX75, associated with the transaction in question had no errors during the time of ********************** transaction and continues to remain in service. 
  
  Should he have any questions or concerns regarding this response, I encourage ******************** to contact me directly at either the phone number or email address found in my signature below.
  
  Sincerely,
  
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22111858
  
  I am rejecting this response because: Same response was provided Everi has not done anything to resolve the issue or address my concerns. I do not care what their surveillance supposed video shows which again they have not provided evidence of. I have disputed this charge with my bank. If necessary I will provide the error. I do not accept this response from the business because it is a copied and pasted response from their previous response. The merchant confirmed an error occurred. The atm went out of service everi failed to provide a service or merchandise therefore an error occurred the atm even said it failed and that an error occurred I did not make a withdrawal and I did not receive any cash. Device logs that ********************** refers to has not been provided and everi has faulty machines they should fix their error.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/28/2024

  We found two transactions attempts in the amount of $1,565.00, one approved and one declined, on August 7, 2024.
  
  With respect to the completeness of Everis review,for each response Everi has relied on the following components:
  
  1st Attempt Declined
  Item 1:  Everi internal transaction record:
  
  
  Item 2: Cirrus Endpoint Settlement Position (Note $0.00 completion amount due to decline)
  
  
  Conclusion: Transaction declined; cardholder not charged.  No credit adjustment required.
  
  2nd Attempt Approved
  Item 1: Everi internal transaction record:
  
  
  Item 2: Cirrus Endpoint Settlement Position (Note $1,565.00 completion amount due to approval)
  
  
  Item 3:  Everi xChange Device Dispense Report provided by ******************** confirming successful dispense:
  
  
  
  
  
  
  
  
  
  
  Item 4: Proflex Device Event Log confirming successful dispense (note highlighted area):
  
  Item 5: Email from Choctaw Casino ****** confirming successful dispense.
  
  
  Conclusion: Transaction was completed successfully; funds were dispensed.  No credit adjustment required.

  Customer Answer

  Date: 08/29/2024

  Everi stated that the machine was not out of service but yet I went by the merchant again yesterday and it still shows out of service the machine is red and displays Kiosk Not Ready just as it did before however ever notes this is not the case. I never received any funds and Everi has not provided a receipt nor a single piece of evidence. This is not resolved. Saying surveillance shows something without providing proof of such is not sufficient evidence.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everi said they reversed the charges of ****** that I never received the funds from the *** and it was a receipt to go to the cash cage at **************** and the cashier said they do not use cash app and the money will be reversed back to my card in 2 hours. I contacted the atm merchant Everi that said to do a charge back and I did and I never received the money back to my account. I called them over 3 times and Everi said that I have to do a charge back to get my money back and I did and Cash App states that Everi had to return my money and I have proof I never got properly disbursed of funds that was taken from my account.

  Business Response

  Date: 04/09/2024

  Tuesday April 9, 2024
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  ***********************
  Complaint Case #: 21536308
  Date of Complaint: 4/5/2024
  
  
  To Whom it May ***************** can confirm a credit adjustment for the amount in question was submitted to card number ending 8507 on April 5th, 2024.  Please note it is the responsibility of the Card Issuer to post the credit to the cardholders account.
  
  Should she have any questions or concerns, I encourage **************** to contact me at either the email address or phone number provided in my signature below.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************
  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on oct 31, 2023 at approx ****pm i attempted to withdrawl $500 from my sav. accnt at a everi atm machine in the lobby of ****** ************** in *************, **..my request was approved but the machine went thru motions of trying to deliver cash but access door never opened..no reciept was printed.my card was returned..i screamed for security and everyone that came said there was nothing they could do..call the number on atm and my bank..i did both..everi was rude and said i had to call my bank..i did..and i had $507.99 they said was taken by everi atm from my sav accnt..my bank sent me a dispute form by e.mail later that day which i immediately filled out..i asked and recieved a incident report from a security supv. at ballys which i will return to them on mon nov.6th, 2023..i do not drive and had taken the bus to *************..i am a senior disabled veteran and the money they stole from me i was told happens all the time..i told the supv that i was not leaving the atm until it was put out of service..initialklky he said they could not do that..he called a service tech from everi via of cell phone who had serviced the machine earliar in the daY..WHEN HE REALIZED I WAS NOT GOING TO LEAVE UNLESS THE *** WAS PUT OFFLINE so it would not keep on ripping people off..the machine was shutdown at least temp..he provided me with a transaction # i listed on incident report..he also agreed i recieved no cash or reciept..i asked to see security film of transaction but he said that wasnt possible..but i will get a court order if i have to..my account has not been ************************ to date..this seems like the norm of operation for everi atms coast to coast especiallyt in vegas and *************..i am contacting the **** of lic. to report their activity as well until resolved

  Business Response

  Date: 11/08/2023

  Wednesday November 8, 2023
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  ***************************
  Complaint Case #: 20826848
  Date of Complaint: 11/08/223
  
  
  To Whom it May ***************** can confirm a credit adjustment for the amount in question was submitted to card number ending **** On November 8, 2023 in the amount of $507.99.  Please note it is the responsibility of the Card Issuer to post the credit to the cardholders account which may take 7 to 10 business days.
  
  Should he have any questions or concerns, I encourage **************** to contact me at either the email address or phone number provided in my signature below.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************
  

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I personally went to **************** at ***** ******* 10:37am 2023/09/2023 Dispenser error:8600 Reference number X00748622219232*8 I requested ****** the machine when was about to dispense my money and I never got it back ... I will like to know please details when should be arriving to my bank account.Please I have a family of 3kids and we need on matter urgently this money....Banco popular (*********** Bank)Debit card Thanks!!!

  Business Response

  Date: 10/05/2023

  Thursday October 5, 2023
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:   Consumer:  Garlied ***************************
  Complaint Case #: 20661899
  Date of Complaint: September 27,2023
  
  Dear ****************
  I would like to respond to the complaint received by Everi Payments Inc. on September 27, 2023, regarding ***************** request for a refund related to an ATM transaction that did not dispense cash.
  
  I have made several attempts by way of phone and email to contact **************** to discuss his concerns.  Unfortunately, I have not had the opportunity to speak with him. A summary of my attempts follows.
  
  Date Type Outcome
  09/27/2023 Email No response
  09/30/2023 Phone No answer/No ability to leave voicemail.
  10/04/2023 Phone Answered, but immediately disconnected.
  10/04/2023 Email No response
  
  I encourage **************** to contact me directly so we may discuss his concerns in detail.
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  Cc: *************************

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EVERI ATM Machine at ******* ************* Everi Payments, Inc.n I was taking out 80. plus fee, when funds were never dispensed, I went to the cashier as I was told to do and they have the information stating that the money did not dispense. However, I asked for a copy and none was given, they told me I have to wait 10 days. I do not feel I should wait two weeks for my refund, I have complained to DOB- I tried calling your number and for 30 minute hold your message comes up the wait time is 10 minutes, I want my refund

  Business Response

  Date: 09/06/2023

  Wednesday September 6, 2023
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:  Consumer:  *************************
  Complaint Case #: 20547507
  Date of Complaint:  August 31th, 2023
  
  Dear ****************
  
  I have been in direct communication with ****************, and I believe this concern may now be resolved.  I encourage **************** to contact me directly should she disagree.
  
  
  Sincerely,
  
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  P: ************
  
  Cc: *************************

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th I made a withdraw from cash advance at the teller and they double charged my account. Then on august 7th I made a withdraw at cash advance at the teller and they triple charged my card.They have yet to settle the claim and dispute it. One is for over $20,000.00 and the triple charge is for over $10,000 on each withdrawal. A large sum of money and zero accountability or urgency to refund the money. I will never use this vendor again and highly recommend anyone to not use this company

  Business Response

  Date: 09/06/2023

  Wednesday September 6, 2023
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  RE:  Consumer:  *********************************
  Complaint Case #: 20521795
  Date of Complaint:  August 28th, 2023
  
  Dear ****************
  
  I have been in direct communication with ************************ over the last couple of weeks.  My last email to him was submitted on August 31st, 2023, and because he has not responded, I believe this concern may now be closed. I encourage ************************ to contact me directly should he disagree.
  
  
  Sincerely,
  
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  P: ************
  
  Cc: *************************

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *************************. On July 5, 2023, I visited the *********** in the ************ **., area.I used the *** machine #** and attempted to withdraw $300 fast cash. After inserting my *** card and touching the buttons on the screen to make my request, the machine took a long time and made a lot of noise before it processed it. Finally, two $100 bills came out - all crumpled and sideways. I did not receive a receipt and I was short $100. I spoke to 3 casino attendants, and they all told me that the casino has no responsibility for the ***s. They could not open the machine and retrieve my money. They also could not put an "Out of Order" sign on it. They told me to call the phone number listed on the machine - which I did *************). My wife and I both spoke to a phone representative named ****. After going over what had happened, she took all of my information and told me to go to my bank to file a claim. I left the casino and went right to my bank, *********************************************. The $300 had already been debited from my account.Since I did not have a receipt, the bank manager had me write a letter providing all of the details. The claim # is: 23**806JH. I also was given another claim # which is 2319506HY. I&#**;m not sure which number is the correct one. I was issued a provisional credit which after they completed their investigation was reversed. I believe that the person who used the *** after me probably got my $100 and my receipt. I think that this is what happened because the *** company said that at the end of the day, the machine balanced - so someone got the money. I think that the $100 bill actually dropped down but never came through to me. The bank provided me with a written explanation of the denial but honestly the print is so tiny it is very difficult to read it.I can provide you with some of the information -It says the Terminal ID is PAPHPA44 - *** although the number on the *** was **.It also identifies a client ID as *********** also says Accel *** *********************** **************.I hope that you can help me get my $100. I&#**;m happy to provide you with any additional information.You can reach me at this email address: *********************** or at ************. My home address is:****************************************************************** Thank you for your attention to this matter. I sincerely appreciate it.*************************

  Business Response

  Date: 07/28/2023

  Wednesday July 26, 2023
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  *************************
  Complaint Case #: 20373035
  Date of Complaint: July 25, 2023
  
  
  To Whom it May ***************** can confirm credit adjustments for the amount in question were submitted to card number ending **** on July 26, 2023.  Please note it is the responsibility of the Card Issuer to post the credit to the cardholders account.
  
  Should he have any questions or concerns, I encourage ******************** to contact me at either the email address or phone number provided in my signature below.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************

  Customer Answer

  Date: 07/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the *** at the *********** on 7/13/23 and tried to get $800.00 out the ***. The machine said, transaction being processed but the fund never never dispensed. A red message came across the screen and said temporarily out of service. I got the manager of the casino and he said, I see this happen all the time at these machines and its nothing we can do you need to call the vendor. I called and spoke to a representative and he said we show the money was dispensed. I told him I never got the money and the casino was willing to pull cameras and show him. He said no we dont resolve the issue that way you need to fight it with your bank. Claims with my bank can take up to 30 days and the $800.00 was almost all of my money. I want my money back immediately and this investigated immediately. This should not be happening with peoples hard earned money.

  Business Response

  Date: 07/21/2023

  Friday July 21, 2023
  
  
  Better Business Bureau
  Business Relations
  ATTN:  *************************
  
  
  Consumer:  *********************************
  Complaint Case #: 20325529
  Date of Complaint: July 15, 2023
  
  
  To Whom it May ***************** can confirm a credit adjustment for the transaction in question was submitted to card number ending **** on July 20,2023.  Please note it is the responsibility of the Card Issuer to post the credit to the cardholders account.
  
  Should she have any questions or concerns, I encourage ****************** to contact me at either the email address or phone number provided in my signature below.
  
  
  Sincerely,
  
  ***************************
  Manager, Research and Patron Services
  Everi Payments, Inc.
  p ************
  e ***********************************
  
  CC: *************************