Business ProfileforSimple Auto Sales

We appreciate Ms. ******** feedback and are genuinely sorry to hear about her experience with her recent vehicle purchase. At Simple Auto Sales, we always strive for transparency and customer satisfaction. Ms. ****** is a valued returning customer who had a successful, smooth purchase with us in the past, and it is regrettable that this situation did not meet the same expectations.

In February, Ms. ****** purchased a 2012 Honda Accord. As part of our commitment to transparency, we informed her that the vehicle had a rebuilt title and explained the potential risks that may arise due to this, which contributed to the lower purchase price. We always aim to provide clear communication regarding vehicle conditions, especially when offering vehicles at reduced prices for the year, make, and model.

Shortly after the purchase, Ms. ****** experienced some difficulties with the vehicle. Although we are not obligated to cover repairs, we felt it was fair to offer assistance within the first week and referred her to a local repair shop. We also covered the cost of those initial repairs, as customer satisfaction is always a priority, especially during the early stages of ownership.

We didn’t hear from Ms. ****** again until July, several months later, when she reported further issues with the vehicle. Although the vehicle was sold "as is" and was beyond any obligation on our part, we still sent a mobile mechanic for inspection and later towed the vehicle for a more thorough diagnosis and repair at no cost to her. We also worked with Ms. ****** to create a payment arrangement to ease any financial pressure during this time.

After these repairs, she experienced another issue with the vehicle’s acceleration. Given that repairs had already been made without reimbursement and it had been over six months since the purchase, we explained that additional repairs would need to be covered by Ms. ******. However, we offered her the option of working with the same mechanic at a discounted rate, or choosing another mechanic of her preference, to provide her with flexibility in managing the repairs.

We understand Ms. ******** frustration and regret that this experience did not reflect the smoother process she experienced with her previous purchase. While we strive to ensure all customers leave satisfied, it’s important to note that this situation is an exception rather than the norm. As always, we remain committed to fairness and transparency in all our transactions, and we take lessons from this situation to continue improving our services.