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            • Easirent

              8755 Las Vegas Blvd S Ste 108 Las Vegas, NV 89123-1606

            Business ProfileEasirent

            Car Rentals

            Contact Information

            8755 Las Vegas Blvd S Ste 108

            Las Vegas, NV 89123-1606

            Visit Website
            (725) 213-7355

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 1

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            8755 Las Vegas Blvd S Ste 108, Las Vegas, NV 89123-1606
            BBB File Opened:
            1/31/2024
            Years in Business:
            1
            Business Started:
            6/26/2023
            Business Incorporated:
            6/26/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • ER Travel, LLC
            Business Management
            • Mr. Paul Hanley, Managing Member
            Contact Information

            Principal

            • Mr. Paul Hanley, Managing Member

            Customer Contact

            • Mr. Paul Hanley, Managing Member
            Read More Business Details and See Alerts

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/02/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I rented a car from Easirent.com (******************* Apt. loc.) June *****, 2024. There was the rental cost of $47.04, plus a $500 security deposit. The Rental Agreement # is *******. I returned the car without issue. I have not received my deposit back. I have talked both Easirent who claims to have released it and my bank that says they don't see anything and can't release the pending lock on the money until they do.Now, I have called Easirent 3 times in the last 2 days to tell them they need to correct or finish the process of releasing the hold. I was kept on hold from 30 mins to an hour each time and when I finally got someone and started to mention the refund, they hung up on me. It's impossible to call them without at least a 30 minute wait. I did my part, I want my deposit back. Easirent claims they released the funds on June 18th, but my bank maintains there is no communication from them to release the funds.
            Read 7 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matt S

            05/22/2024

            Worst car company ever. 1. Easirent is a European company, and the only way to escalate your complaint is to visit the European Car Rental Conciliation Service which "has a free service to help with unresolved complaints." 2. You can't contact them!!! No one answers the phone. Ever! "You are number...23". Live chat doesn't work (no one responds), nor does their email address work for customer service. (My email to them bounced back undelivered.) 3. Hidden Fees. Just one example: they advertise a "complimentary" shuttle service but will charge you $40 for taking their shuttle to Easirent (called an "ACF -customer" fee). They will also charge $25/day for driving out-of-state which you are not easily informed of on Priceline. 4. No refueling charge rate information posted, offered, explained, or documented anywhere but solely on their website, buried. Get this: you even have to bring in a receipt documenting that you filled up the tank with gas within 5 miles of their location, otherwise they will "refuel" and charge you. 5. Agents at the rental place are largely ignorant of rental information and details. (Staff couldn't explain the difference between CDW coverage and "Super Peace of Mind" coverage. Staff couldn't explain what to do in case of car mechanical problems on the road, out of state.) 6. In fine print, the comprehensive, peace of mind CDW coverage does NOT cover everything (e.g., vandalism, window damage, damage to tires, etc). This contradicts what the agents at the counter tell you!!!! 7. Shuttle Driver took a smoke break after picking us up at the airport (swisher sweets). 8. You have to take TWO SHUTTLES from airport to Easirent. A detail not explained on Priceline. 9. You will wait for 45 minute for the "free" shuttle bus from Easirent to the Car Rental shuttle (and from there, to the airport). I WILL NEVER RENT FROM EASIRENT ever again.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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