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Business Profile

Clinic

Center for Colon & Digestive Diseases, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Center for Colon & Digestive Diseases, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Center for Colon & Digestive Diseases, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The provider has billed me for a procedure that is a 100% covered preventative care procedure. I have spoken with ********* the billing manager in May, June and July. She has advised that they were resubmitting the claim to *****. However, they choose to still send me notices for payment. I have paid $500 in April 2023 for my colonoscopy. Today, 9/9 I received a final demand payment for $700 more dollars , covering three different invoices ********, ******** and ********. The final demand does. It match these previous invoices.********* told me in August to wait 30 days before paying and she will call me back to ensure the appropriate charges .

      Business Response

      Date: 09/19/2023

      ***Please see attached document***

      Business Response

      Date: 09/26/2023

      From: Billing Team 
      Date: Sat, Sep 23, 2023 at 1:44?PM
      Subject: Re: complain #********
      To: ******************* <****************************************>

      Hi *****,

      I attached 2 of the claims that I have been working on they have reprocessed them so she will get an updated statement. I am just waiting on the one for the facility. 

      ***See attached document***

    Center for Colon & Digestive Diseases, Inc is NOT a BBB Accredited Business.

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