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Business Profile

Clinic

Shadow Emergency Physicians

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My insurance was billed $99.81 on 1/16/25 and is listed as emergency room yet I have never been to their location or had any type of interaction or contact with this business! I go through my insurance to see all my claim to see I am being billed for a visit that never happened. I dont understand how this is happening and how this even went through my insurance.

    Business Response

    Date: 03/27/2025

    SHADOW EMERG PHYSICIANS

    BBB File #: ******** ***** ******
    Accounts: *************

    To whom it may concern,

    We have received the above file from the Better Business Bureau regarding the above accounts for Ms. ****** for treatment received at *************************** by Shadow Emergency Physicians on February 10,2025.  By way of background, Shadow Emergency Physicians (Shadow) employs the physicians who assisted Ms. ****** in her care on the date referenced above.
    The prior *************** received was only for the hospital portion of services (facility charges) for the procedures, tests and administrative costs which are itemized. Shadow bills for the care provided by the emergency room physicians (which are commonly referred to as professional services), which cannot be itemized the same way as the facility charges.  The physician billing for professional services is separate and apart from any fees incurred at or paid to the hospital. We did not have any insurance information for Ms. ************* That information would have been obtained by the hospital staff, not the physician at time of treatment.

    After this complaint was filed, we have received and billed ********************* provider.Please allow the provider 30 to 45 days to process the claim we sent to them.

    Feel free to contact us with any questions or concerns.  We can be reached at ************.

    Sincerely,

    ***** ******
    Patient Service Liaison

  • Initial Complaint

    Date:10/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice from *** - saying account going to collections from an ER visit that my daughter went to. We paid the only bill that was sent to us by *********************. We never received any other bills and now are getting this notice from a collection agency. The date of service 2/22/2024 ; Facility - ER at ****************** ; provider Shadow Emergency Physicians PLLC We have NEVER received a bill from these people ; and paid the only bill that ********************* provided to us in full. Not sure why we got send to *** collections - please help rectify this situation.

    Business Response

    Date: 10/03/2024

    October 3, 2024


    Better Business Bureau of Southern Nevada
    ************************
    Las Vegas, NV89118

    BBB File #: *******

    To whom it may concern,

    We have received the above complaint# ******* from the patients father. Mr. ****** has not listed the patients name, date of birth, or other information that we can use to help identify the file that needs to be reviewed.   We have reached out to Mr. ****** to request such information, however if he has provided it to you, please provide to us that information so we may research the patients fathers concerns.

    Please feel free to contact our office at ************ with any further questions or concerns.

    Thank you,
    ***** ******
    Patient Liaison


    Customer Answer

    Date: 10/04/2024

    I have provided the information as they requested 

    Customer Answer

    Date: 10/04/2024

     
    Complaint: 22368117

    I am rejecting this response because: I have provided the information as they requested 

    Sincerely,

    ****** ******

    Business Response

    Date: 10/21/2024

    SHADOW EMERGENCY PHYSICIANS

    BBB File #: #******** Saaya ****** date of service February 22, 2024
    Accounts: *************

    To whom it may concern,
    We have received the above Better Business Bureau complaint #******** Saaya ****** account for treatment received at the ** at ****************** by Shadow Emergency Physicians on February 22, 2024.  By way of background, Shadow employs the physicians who assisted in the patients care on the date referenced above.
    As for the billing in question, the hospital billing is for facility charges for the procedures, tests and administrative costs which are itemized.  Shadow bills for the care provided by the emergency room physicians, which cannot be itemized the same way as the facility bill. The physician billing is in addition to any fees incurred at or paid to the hospital. 

    Our records show that two statements were sent one on July 22, 2024 and August 21, 2024(attached) to the address listed in the Customer Information section. They were sent to: The parents of Saaya ******. We advised the patients parents to contact their insurance company if they have any questions regarding being billed by us and the

     

    hospital. They would go over the explanation of benefits with them for each visit.

    We have removed the patients account from the collection agency as a courtesy. We have advised the parents to go to ************************** to make their payment.

    We appreciate hearing from our patients regarding their experience with our office.  Feel free to contact us with any questions or concerns.  We can be reached at ************

    Sincerely,
    ***** ******
    Patient Service Liaison


  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to dispute a debt referenced in a recent letter I received from ************************ a debt collecting company, claiming that I owe Shadow Emergency Physicians $452.28 for services allegedly rendered on May 16, 2024, at ****************************I have never resided in Las Vegas, nor have I ever visited ***************************. I also never received any sort of bill directly from *************************** at any point either. Furthermore, I have not received any medical treatment in the past year. I contacted *************************** directly, and they confirmed that there are no records or outstanding balances associated with my name or account.Upon further investigation, I have reason to believe that this may be related to an insurance scam. Therefore, I request that you take immediate action to resolve this matter by clearing the debt to a zero balance. Additionally, I request an itemized bill or receipt to substantiate the claim, should you find it necessary.I appreciate your prompt attention to this issue and look forward to a swift resolution.

    Business Response

    Date: 06/19/2024

    6/19/2024

    Re:BBB File #: ******** Accounts: ************ 5/19/2023 *********************
    To whom it may concern,
    We have received Better Business Bureau file #******** regarding our account #************ for ********************* for treatment received at ******************** by Shadow Emergency Physicians on May 19,2023. Please be aware that we are still reviewing her case and working on obtaining additional documents for further research. In the meantime, we have placed her account on hold for review. We have requested that she would please provide us with demographic information, such as; date of birth and current or past addresses, in order to confirm her identity. You can reach us via the patient liaison office at ************ or **************************************.
    Thank you,
    ***********************
    Patient Liaison

    Business Response

    Date: 06/19/2024

    6/19/2024

    Re:BBB File #: ******** Accounts: ************ 5/19/2023 *********************
    To whom it may concern,
    We have received Better Business Bureau file #******** regarding our account #************ for ********************* for treatment received at ******************** by Shadow Emergency Physicians on May 19,2023. Please be aware that we are still reviewing her case and working on obtaining additional documents for further research. In the meantime, we have placed her account on hold for review. We have requested that she would please provide us with demographic information, such as; date of birth and current or past addresses, in order to confirm her identity. You can reach us via the patient liaison office at ************ or **************************************.
    Thank you,
    ***********************
    Patient Liaison

  • Initial Complaint

    Date:04/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mothers old insurance company (she retired from her job in 2021) keeps receiving a claim from Shadow Emergency Physicians PLLC for my ER visit on December 3, 2023. I have not used my mothers old insurance for at least 8 years now. I have never received a bill from them directly for this ER Visit. My address and my information is all correct on the patient portal for the hospital but I cant find this company online to settle the balance directly. I dont want this to affect my credit.

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a negative account in my credit report, from the ************************ that says opened in 2023.Its apparently for the Shadow Emergency Physician in Las Vegas.I havent lived in Las Vegas since 2017.And I never received a bill from the physician, ever.

    Business Response

    Date: 04/02/2024

    ************** was seen in the Emergency Room at ********* Hospital by Shadow Emergency Physicians on December 22, 2017.

    We billed his insurance,Prominence HCP HMO (Prominence), on January 23, 2018, in the amount of $853.00.We received a denial from Prominence on March 24, 2018. We billed *********************** (Allstate) on March 24, 2018. We received no response Allstate.  

    We sent statements to ************** at the address we have on record for him, which is ****************************************************************  We mailed statements on June 26, 2018; July 30, 2018; August 31, 2018; and October 2, 2018.

    On November 15, 2018 the account was transferred to collections at Capio. We only sent the matter to collections because we did not hear from ************** after repeated attempts to ensure we were paid for medical services he received.

    ************** may contact our Capio at ************ and set up payment arrangements.

    Please feel free to contact our office at ************ with any further questions or concerns.

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Covid while visiting Las Vegas. Went to an Emergency Room and wasn't properly diagnosed because they didn't treat me for Covid nor was I in their Care for over 10 Minutes. The so-called Doctor didn't have time to talk to me. My Insurance should of paid all but ***** plus at that time the Government was paying Hospital bills for such. Regardless they agreed to mark the bill as paid if I pay ********. I later received a bill and called them and was told it would be fixed. Now I receive a bill from *********************** They don't even have the contact info for the Business. I now ask that they alert Transworld I don't owe said debt. They should also issue me a refund of the ******** along with a letter of apology for their incompetence.

    Customer Answer

    Date: 01/31/2024

    I have continued trying to contact them and only get a recording. I is one big Hoax.  They turned it over to Transunion with no proof that I owe it.  They agreed do discount the bill if I paid what I paid but they didn't clear it. They didn't properly treat me and shouldn't  have gotten any paid anything.

    Customer Answer

    Date: 02/13/2024

    I need to also file a Claim agains Transworld Collections being they continue to call me for a debt I don't owe. 

    Business Response

    Date: 02/20/2024

    Hello,

    The patient does not dispute that he was seen and received medical testing (and subsequent treatment).  This dispute centers around the patient thinking he owes $1266.  That is the amount that is billed to his insurance company based on his diagnosis.  ********************* should have issued an explanation of benefits to the patient explaining the amount the patient would owe including the patient deductible and coinsurance.  

    We billed the patient for those amounts, which are total less than $180.  We have sent correspondence to the patient with the dates that we sent statements explaining the amount of the bill owed.  The patient did not contact us for a period of almost 30 months before he filed this complaint with the BBB.

    We have reached out to the patient with information explaining the amount he owes and provided him with a direct line to a patient liaison so that he may further discuss this matter directly with us.

    Customer Answer

    Date: 02/21/2024

     
    Complaint: 21157947

    I am rejecting this response because: The number one thing I dispute is being overcharged and mis diagnosed when coming to get care.  There was a person I was told was the Doctor who came in the small Petition for not even minutes.  I paid the Emergency Room bill which wasnt as much as the Doctors ****. At one time you could call the office and talk to people.  I let them know what happened and was told not to worry about it because they would take care of it.  Last, I ever heard until I received a call from the collection company.  Now you cant get anyone on the phone there and Im told they arent even in Las Vegas but another city. 
    I guarantee if whomever these cons are purchased a service and didnt get what they were paying for, would not agree to pay a bill.  They should be happy they got the ******** plus they claim to receive.  *************************** pay for a doctor visit is ***** and Emergency or specialist visit 35.00.  I even paid more than that to the Hospital.
    Their ****** Reviews tells you all you need to know about their shady practices.  They said not to worry,and they would credit the bill off, so they need to get it credit it off and close the file.  Im not paying anymore and if they continue to harass me, Im filing a *********** Professionals Complaint. In ending I repeat, They said the Bill would be canceled so Cancel it and leave me alone!

    Sincerely,

    ***********************

    Business Response

    Date: 03/25/2024

    This complaint appears to be a duplicate.  We had provided a response to a similar one from the patient in February 2024.  Here is the response from that one:

     

    Hello,
    The patient does not dispute that he was seen and received medical testing (and subsequent treatment). This dispute centers around the patient thinking he owes $1266.  That is the amount that is billed to his insurance company based on his diagnosis.  ********************* should have issued an explanation of benefits to the patient explaining the amount the patient would owe including the patient deductible and coinsurance.  
    We billed the patient for those amounts, which are total less than $180.  We have sent correspondence to the patient with the dates that we sent statements explaining the amount of the bill owed.  The patient did not contact us for a period of almost 30 months before he filed this complaint with the BBB.
    We have reached out to the patient with information explaining the amount he owes and provided him with a direct line to a patient liaison so that he may further discuss this matter directly with us.

     

    Customer Answer

    Date: 03/25/2024

     
    **mplaint: 21157947

    I am rejecting this response just as I did last time.  Those people are so screwed up that they could read my response to what they claim.  They don't even know the reason I'm disputing.  Please find I'm resending the same response as last time.  

    **mplaint: 21157947

    I am rejecting this response because: The number one thing I dispute is being overcharged and mis diagnosed when coming to get care.  There was a person I was told was the Doctor who came in the small Petition for not even minutes.  I paid the Emergency Room bill which wasnt as much as the Doctors ****.  At one time you could call the office and talk to people.  I let them know what happened and was told not to worry about it because they would take care of it.  Last, I ever heard until I received a call from the collection company.  Now you cant get anyone on the phone there and Im told they arent even in Las Vegas but another city. 
    I guarantee if whomever these cons are purchased a service and didnt get what they were paying for, would not agree to pay a bill.  They should be happy they got the ******** plus they claim to receive.  Furthermore, my insurance ** pay for a doctor visit is ***** and Emergency or specialist visit 35.00.  I even paid more than that to the Hospital.
    Their ****** Reviews tells you all you need to know about their shady practices.  They said not to worry, and they would credit the bill off, so they need to get it credit it off and close the file.  Im not paying anymore and if they continue to harass me, Im filing a *********** Professionals **mplaint. In ending I repeat, They said the Bill would be canceled so Cancel it and leave me alone!

    Sincerely,

    ***********************
    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Faulty payment website billpay.envisionhealth.com didn't allow me to select and place a payment under a payment plan.But when I chose to pay in full, it "magically" worked and let me put the one time payment (screenshot attached).This is simple way to rip people off by not allowing a payment plan.Acc#: VSD20043006 $ Total: 219

    Business Response

    Date: 01/03/2024

    Hello,

    We have reviewed the concerns presented by the guarantor. It is unclear why they were not able to set up a payment plan; the option is available. The refund has been processed and they have been notified via email. Please allow ***** hours for the account to update before attempting to set up the payment plan again. As always, please call our customer service line at ************ if assistance is needed. 

    Thank you,

    Shadow Emergency Physicians for

    Envision Physician Services

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello there , i just received a bill from optum that said i have to pay 1266$ for the accident on 10/14/2021 . Event number : PMR 9699589-9698879.I already had a lawyer and everything was paid a year ago.I dont think this is right.

    Business Response

    Date: 01/11/2024

    Please see attached

    Business Response

    Date: 01/11/2024

    January 11, ****

    Better Business Bureau
    Serving Southern Nevada


    RE: ***************************
    Complaint ID: ********
    Account #: ************
    Account Balance: $0.00

    Dear Sir/Maam,

    Our ****** has received the letter of complaint regarding *************************** account for treatment received at Spring ********************* on October 14, 2021 by Shadow Emergency Physicians. The account has been reviewed for billing accuracy. As of January 11, **** the referenced account has been adjusted to a zero balance. I have sent out a zero balance statement to the patient for their records.

    We thank you for your patience and apologize for any inconvenience this may have caused. Feel free to contact me directly with any questions or concerns at ************.

    Sincerely, 

    *********************
    Patient Services Liaison

  • Initial Complaint

    Date:12/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a Fraudulent Bill. They have sent a "Bill" to ******************* *** (TSI) Collections for an amount of $2,957.00, who keeps sending me collection letters and threats to my credit rating. I was in Prison in ********** during the period indicated, and/or any Invoice was the responsibility of the **** ********** Office, an agency of the ********** of ******** who transported me during my stay in Prison. As such, I am not responsible for any such bill, it was never sent to me, how they got my current address I do not know, and if they communicated with the U.S. ********** Office they should have collected from them as my medical care in Prison was the responsibility of the U.S. Government. I WANT THE HARASSMENT TO STOP AND MY CREDIT RESTORED.

    Business Response

    Date: 12/20/2023

    Account #: ***********

    Hello,

    We received the complaint from *************************. We were not provided with contact information for the ** ******** or any other entity who would be responsible for payment for this visit. Four consecutive statements were sent to the address on file with no response causing the account to rightfully age to collection. If the patient has the address or the name and phone number of someone with the US ********** office he mentioned, he can provide it to us by calling our office at ************ or the collection agency.

    Thank you,

    Shadow Emergency Physicians for

    Envision Healthcare

  • Initial Complaint

    Date:10/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt. Shadow Emergency Physician failed to bill primary health ********* in a timely manner. ****** care provider stated physician office should have billed within 180 days of the visit. They billed my heath ********* over a year past the visit date. After calling them and explaining the issue they said they had already closed the collection account, but it was only closed because another collection account bought that account. Now there is confusion to whom is liable. Shadow Emergency Physician is scamming their patients. Reading the ****** reviews on this facility shows they have a tendency to do this and other patients are facing similar issues.

    Business Response

    Date: 11/01/2023

    Shadow Emergency Physicians

     


    November 1, 2023
    Better Business Bureau
    ***********************************br>Las Vegas, ** 89118-2619 

    BBB File #: 20799146
    Account #: None on file for ***********************

    Good afternoon,

    Our office has received a Better Business Bureau letter of complaint regarding the above person for Shadow Emergency Physicians.We do not have any accounts in collections for this person. Can we please have a copy of the collection notice so we can review it?
    We appreciate hearing from our patients regarding their experience with our office.  Feel free to contact us with any questions or concerns.  We can be reached at ************.

    Sincerely,

    ***********************
    Patient Service Liaison


    Customer Answer

    Date: 11/01/2023

     
    Complaint: 20799146

    I am rejecting this response because:
      They claimed collections account is closed but attached is the recent collections bill.
    Sincerely,

    ***********************

    Business Response

    Date: 11/06/2023

    Please see attached business response.

    Customer Answer

    Date: 11/08/2023

     
    Complaint: 20799146

    I am rejecting this response because: name should be *************************, not *****

    Sincerely,

    *************************

    Business Response

    Date: 11/10/2023

    Shadow Emergency Physicians
    November 10, 2023
    Better Business Bureau
    **********************************
    Las Vegas, ** 89118-2619 

    BBB File #: 20799146
    Account #: ************ for ************************* from May 26,2018

    Good afternoon,

    We are in receipt of a Better Business Bureau letter of complaint regarding the above account. The account has been adjusted and closed. We have notified the collections agency to remove it from ****************** credit report and to cease collection activity.
    We appreciate hearing from our patients regarding their experience with our office.  Feel free to contact us with any questions or concerns.  We can be reached at ************.

    Sincerely,

    ***********************
    Patient Service Liaison

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