Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Western Dental. I do not have contract with Allied Collection Services, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 09/13/2023

  I have emailed you a release form to help resolve my issue. 

  Business Response

  Date: 09/19/2023

  Allied Collection Services, Inc. has reviewed the information provided by ***************************, as well as the information associated with Allied reference #*******.  The debt was assigned for collection by the original creditor, Western Dental, on 01/01/2019.  Allied has made note of ******************************* dispute and updated its system accordingly. Allied has attached the documents provided by the original creditor to support this debt.  If *************************** would like to discuss this matter further, they may contact Allied directly during normal business hours.

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20582389
  
  I am rejecting this response because:
  I have proof that the account information is incorrect. The account I had was a different date and was never put into collections. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/21/2023

  ************************************** provide a copy of the documents in her possession that contradict what was provided by Allied Collection Services, Inc., to Allied for review by the original creditor for verification.  ************************************** do so by mail to: ******************************************************************************** or drop a copy off in person to the same address.  Until Allied is provided with the documents in question, the account will remain in collections as a disputed account.

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20582389
  
  I am rejecting this response because:

  There are two items for the amount of $425.00 totaling $850 dollars. Western Dental has a policy when signing contracts where the patient has 7 days to cancel services. I canceled my services on 1/2/2019. I called in and spoke with a representative that confirmed my cancellation of that specific treatment. I am not liable for this debt because I never received the service or products. 
  I spoke with the manager of the location and he advised that he would be willing to help with my account if the *********************** for the incorrect amount was removed. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/25/2023

  Allied Collection Services, Inc. has made note of the information provided by *************************** and forwarded here document with handwritten notes to the original creditor.  If *************************** would like to discuss this matter further they may contact Allied directly during normal business hours as Allied has no additional information to provide on this debt through the BBB process.

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20582389
  
  I am rejecting this response because: I have reached out to both original company Western Dental and debt collector. Both deny me of fixing the misinformation of the amount. They can not charge me for a service I canceled and never received. That is illegal.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/28/2023

  Allied Collection Services, Inc. is no longer able to assist *************************** through the BBB process.  They may contact Allied directly during normal business hours for additional assistance.

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with *********************** I do not have a contract with Allied Collection Services, Inc., they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 09/05/2023

  The collections were removed from my account. Thank you

  Business Response

  Date: 09/27/2023

  Allied Collection Services, Inc. has reviewed the information provided by *******************, as well as the information associated with Allied reference #*******.  The debt was assigned for collection by the original creditor, Global Cash Access, Inc.  Allied has made note of *********************** dispute and updated its system accordingly. Allied has attached the documents provided by the original creditor to this email.  If ******************* would like to discuss this matter further, they may contact Allied directly during normal business hours.

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20546389
  
  I am rejecting this response because:

  This was known fraud on my account. **************** investigated the issue and removed the charges from my account. My credit card and Identification were stolen.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/29/2023

  ***** *************** provide fraud or identity theft documentation such as a police report or theft affidavit to Allied so that the matter can be reviewed by the original creditor.  ***** *************** contact Allied during regular business hours.  This is the extent of the assistance that Allied can provide to ******************* without further documentation and the BBB process.

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20546389
  
  I am rejecting this response because: 

  These are fraudulent charges not made by me. Amex investigated this matter and found these charges to be fraudulent. Attached is the proof.

  please remove this from my credit reports

  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/26/2023

  Allied Collection Services, Inc. has closed this account in its office and returned the debt to the original creditor. At the time of closure, Allied requested a removal of any trade line that *** have been reported to the ************************* for this debt.  Please note that it *** take the ************************* up to 60 days to process this request.

  Customer Answer

  Date: 10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with allied collection service. I do not have a contract with allied collection service. I also, never received the original contract as requested.

  Customer Answer

  Date: 08/17/2023

  The information requested:*******************, 

  Old address is *************************************************************, new address: ***********************************************************************. SSN #***-75-1108 signature; ******************* date 08/17/2023

  Business Response

  Date: 08/22/2023

  Allied Collection Services, Inc. has reviewed the information provided by ******************* as well as the information associated with Allied reference #*******.  The debt was assigned for collection by the original creditor, Western Dental, on 03/02/2023.  Allied has previously made note of *********************** dispute and updated its system accordingly.  Allied has attached the documents provided by the original creditor to support this debt, to this response.  If ******************* would like to discuss this matter further they may contact Allied directly during normal business hours.

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************ AMG. I do not have a contract with Allied Collection Services, *** they did not provide me with the original contract as requested.

  Business Response

  Date: 08/07/2023

  Allied Collection Services, Inc. has reviewed the information provided by *********************** as well as the information associated with Allied reference #******. The debt was assigned for collection by the original creditor, ************************, on 07/05/2021.  Allied has made note of *************************** dispute and updated its system accordingly.  Allied has attached the documents provided by the original creditor to support this debt, to this response.  If *********************** would like to discuss this matter further, they may contact Allied directly during normal business hours.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Allied Collection Services, Inc. I do not have a contract with Allied Collection Services, Inc. They did not provide me with the original contract as requested.

  Business Response

  Date: 07/26/2023

  Allied Collection Services, Inc. has reviewed the information provided by *************************** as well as the information associated with Allied reference #******.  The debt was assigned for collection by the original creditor, *************************, on 07/06/2017.  Allied has made note of ***************************' dispute and updated its system accordingly.  Allied has attached the documents provided by the original creditor to support this debt, to this response. If *************************** would like to discuss this matter further, they may contact Allied directly during normal business hours.

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im disputing the false documents ACSI stated that Ive signed in Feb 2020. Supposedly I owe ***** dollars to the **** Or Destino Valley Apartments at the address ***********************************************************************. Thats not my debt. I didnt sign anything. All I know is ************************* wasnt accepting my rent April 26th of 2021 and she wasnt me and my family out. She said there was no real reason to put me out she just want me out. I filed a case against her and that was it. The paperwork ******** file to Asci was in Dec 15th 2021. Am not understanding how cause ACSI said I owe them in collections when they dont have actual proof of my signature or the date they said that I have signed.

  Business Response

  Date: 09/08/2023

  Allied Collection Services, *** has reviewed the information provided by ******************* as well as the information associated with Allied reference #******.  ******************* has advised Allied that they were represented by legal counsel. Given that ******************* is represented by legal counsel, Allied us unable to communicate with ******************* regarding this debt. If *********************** representation status has changed, they should notify Allied.

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Friday (June 23) I got a notice that a collection account was opened on my credit report. It was being reported by Allied Collection Services as being from Brident Dental for $767. It also said that the account was opened on May 5, 2023. I have not been to Brident Dental in over 5 years...why am I just hearing about this now? I never received any correspondence from Brident Dental about a past due amount.

  Business Response

  Date: 07/10/2023

  Allied Collection Service, **** has reviewed the information provided by *********************** as well as the information associated with Allied reference #*******.  On July 3, 2023 the original creditor Western Dental, closed the account in Allied's office.  As a result, Allied also requested a deletion of any trade line that *** have been reported for this debt. Please note that it *** take up to 60 days for the ************************* to process this request. Any further inquiries regarding this debt *** be directed to Western Dental.

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 05/2019 $200.00 Bond person out of Jail. Balance owed and I set up payments from my bank card payments stopped 2months ago. Allied stated they have a recording that I said to stop payments in April. I need for that recording to be heard. i don't remember telling the company that. The recording needs to be heard of me saying to stop payments in April. account # ******* They will not provide me any documents regarding this account. Nothing showed that I have made payments are any documents on what is owed. I also need this information in writing. thank you

  Business Response

  Date: 07/20/2023

  Allied Collection Services, *** has reviewed the information provided by ************************* as well as the information associated with Allied reference #*******.  Payments in the amount of $25.00 were made and applied to the account on the following dates: 01/13/2023, 01/27/2023, 02/13/2023, 02/24/2023, 03/10/2023, 03/24/2023, 04/07/2023 and 07/14/2023. The current balance on the account is $158.00.  The principal balance of the debt, $200.00, was subject to statutory interest pursuant to NRS 99.040.  Interest has been accruing on the principal balance an will continue to do so until the debt is paid in full, including all interest.  On several occasions, ************************* has contacted Allied to revoke authority for payment information and then will call back and authorize payment information.  ************************* has also advised Allied that she wants Allied "...out of her bank account."  As a result, Allied is no longer able to allow automatic payments on this account.  If ************************* would like to call into Allied and authorize single payments, she may do so.  If ************************* would like to discuss this matter further, they may contact Allied directly during normal business hours.

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They REFUSE to send me a copy of my complete FILE. I contracted with them to collect a court judgment; sent them everything, INCLUDING the tenant's NEW ADDRESS and waited over a year and a half to be told they were closing my file because he moved! I contacted them twice and the last time, **** was **** and told me to leave him alone. I told him I had moved and couldn't locate all my documents so I needed him to send me a copy of everything I sent him. It would have been as simple as forwarding my email back to me! He REFUSED and was RUDE! On ****** it says:People also ask Is Allied debt collection legit?Allied Account ********************, **** has been recognized by the Better Business Bureau (BBB) since ****, accredited since December 2017, and it maintains an A+ BBB rating. HOW IS THAT EVEN POSSIBLE WHEN I SEE ALL ONE STAR RATINGS ON THEIR SITE AND BBB'S??

  Business Response

  Date: 04/18/2023

  Allied Collection Services, Inc. has reviewed the information provided by ***************************** as well as the information associated with client reference #****. Allied determined that the account that was assigned for collection by ***************************** was no longer collectable by Allied, as the individual that owed the debt relocated to another state.  Allied's client services department contacted ***************************** via email and received no response.  ***************************** was advised that any document that was provided to Allied upon assignment of the debt for collection was a scan of their original file.  Allied Collection Services, Inc. is not in possession of the original file or documents.  It is Allied's position that the original documents are in the possession of ******************************  However, Allied will provide ***************************** with an emailed copy of the documents that were provided to Allied by ***************  Allied would like to request that ***************************** provide a current email address where the documents may be emailed.
  

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********.
  
  I am rejecting this response because:

  They lied in their response as I have my emails as PROOF that I responded to their NASTY emails and repeatedly asked for ALL my documents to be emailed to the address I was emailing them from!
  
  They can email me my documents at the email that they already have       ***********************     which is the email I have written and asked for my documents MANY TIMES! 

  If you would like to correspond and tell them to use that email, please do.  Until then, this case will NOT have a satisfactory close because I do not believe they will email me ALL my documents because they have NOT done so yet with my requests!

  Until I receive ALL my Documents, however, I am not satisfied and think they are just lying once again!

  Thank you.

  Sincerely,
  
  *****************************
  
  

  Business Response

  Date: 04/18/2023

  Allied Collection Services, Inc. has provided a scanned copy of the documents to ***************************** via the email provided in her most recent communication with the Better Business Bureau.  It is the position of Allied that this completes the response to the Better Business Bureau as well as the client relationship with Allied Collection Services.  Please see the attached copy of the email that was sent to *****************************.

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with '09 Sienna Suites AMG' nor is it valid. I also do not have a contract or agreement with Allied Collection Services, Inc. They do not provide me with the original application like I asked.

  Business Response

  Date: 04/06/2023

  Allied Collection Services, Inc. has reviewed the information provided by ***************************** as well as the information associated with Allied reference #******.  The debt was assigned by ************ - AMG on 05/24/2022.  Allied has previously made note of ********************************* dispute and updated its system accordingly. Allied has attached a validation of debt, that includes the documents provided by the original creditor to support this debt, to this response.  If ***************************** would like to discuss this matter accordingly, they may contact Allied directly during normal business hours.