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Business Profile

Collections Agencies

Armada Corp. of Nevada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Armada Corp failed to notify me by "registered" or "certified" mail as required by law that includes: (1) the name of the facility; (2) the date the goods and/or services were provided; (3) the principal amount of the debt; (4) the name of the collection agency; and (5) information regarding whether the debt has been assigned to a collection agency, or whether the collection agency has otherwise obtained the debt for collection. Conclusion: 60 days can not begin to toll until there is a "registered" or "certified" mailing as required by law.

    Business Response

    Date: 11/19/2024

    The complaint submitted by Mr. ****** has been responded to by ***** ***** in an attempt to resolve.Further, the consumers decline was addressed as well. Please review your record for the compliance as we take our commitment to consumer communication very seriously.

    Also, please note, the certified requirement was changed in June 2023 and went into effect October 1, 2023. Certified letters are no longer required.

    Customer Answer

    Date: 11/19/2024

    The debt was settled and payment was made to DCP by certified and registered mail.

    Customer Answer

    Date: 11/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Date Sent: 11/19/2024 11:41:47 PM
    The debt was settled and payment was made to DCP by certified and registered mail

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:07/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1, 2024t, I received correspondence from Armada Corp reference number ******* for Advanced Pain Consultants. When I ask them to explain how they determined the debt, they were unable to do so. They said that ***** was owed on May 18th and ****** was owed on June 8th.I explained to them I had never visited Advanced Pain Consultants before March 26th 20:23. The letter received indicated I owed them as of March 26th 2023. That's when they started to lie to me about this spelling statement. I advise them that thousands of dollars were paid to ************************* where ************* practiced. *********** works for Advanced Pain Consultants. The Armada employee was getting flustered about being unable to substantiate this $363 bill, she ended up hanging up on me. I ended up calling Advanced Pain Consultants a few hours later. ******* from their billing department returned my telephone call. I had her go over the May 18th and June 8th ******** since I had pulled my statements from my insurance and my credit card payments to Advanced Pain consultant. ******* could not substantiate why they were paid $113 on June 22nd. She kept continuing to lie about not receiving statements until August yet she had charged payments to *************. They didn't even have the correct amount for my co-pay of $10. She made up several lies about co-pays. ***** Kraft ***** copay 3.80 copay 5 29 ***** procedure twice.Explained that this didn't add up to the 113 payment. ******* was then so crazy and frustrated because they were lying to me that she claimed that I called her a b****. She was just lying and unable to explain these fraudulent charges

    Business Response

    Date: 07/26/2024

    Tell us why here...

    The account and supporting documents have been thoroughly reviewed and is accurate according to our client. A statement of the account as it exists currently was provided to *******************. A redacted copy of that letter is attached. We also reached out to the client and received a more detailed statement with the credit breakdowns. A copy of that document has been mailed to the consumer at her address of record.The balance is confirmed.
    I find no errors in the processing of this account. We would be happy to assist ******************** in resolving the account.

    Business Response

    Date: 07/26/2024

    WRONG PAPERWORK WAS SENT - THIS IS THE CORRECT PAPERWORK - PLEASE DISREGARD-SHRED PREVIOUS PAPERWORK SENT!!!

    Business Response

    Date: 07/30/2024

    Yes, that is the correct paperwork. An unredacted set has been sent to her as well.

    Customer Answer

    Date: 07/30/2024

     
    Complaint: 21947546

    I am rejecting this response because:

    These people are illegally charging me for Services through two agencies. I've tempted to review eobs that were sent to me buy my insurance advising them that box canyon surgery, which Armada claims are not payments that are being provided to the doctor are the same ones that the doctors trying to collect from me. I have volunteered to pay what the insurance has advised me to pay them, which is what I've been advised to do by the insurance since a lot of Nevada doctors try to rip off patients


    Sincerely,

    *****************************

    Business Response

    Date: 07/31/2024

    The account is valid and we have provided proof of this. There's nothing more we can offer her. The balance is due and owing.

    Thank you.

    ****

Armada Corp. of Nevada is NOT a BBB Accredited Business.

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