Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
11/20/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,I am not liable for this debt with Clark County. I do not have a contract with Clark County they did not provide me with the original contract. I am being garnished and I do not know the collector and the debt is over 14 years old.
Business response
11/20/2024
We have mailed the requested documents to the address provided.
Please have the consumer call us to clarify any further questions.
Initial Complaint
09/18/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have worked with this company in the past and I paid off my loan from my commissions this company still put me in collections despite me paying and the only reason for the loan was to be able to work there .
Business response
09/27/2024
We have mailed the below response to the consumer:
Dear: ***** ****** *****

Thank you for your recent inquiry with the Better Business Bureau. We reviewed this matter fully and found that Clark County Collection Service, LLC acted in accordance with all internal policies and procedures and in accordance with all state and federal laws that pertain to the collection of an account.

We have enclosed a copy of your contract for review.

Your account has been marked as disputed with the credit bureaus.

Should you have any questions or need further information, please call me directly at **************.

Sincerely,

***** ******
Operations Manager

Customer response
09/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
04/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with DOLLAR LOAN CENTER, I do not have a contract with CLARK COUNTY COLLECTION, they did not provide me with the original contract as I requested.
Customer response
04/10/2024
What more information do you need? I already mentioned they did not provide me a contract which I did not sign.
Business response
05/13/2024
We have mailed the requested documents to the consumer.
Initial Complaint
02/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,I am not liable for this debt with Clark County. I do not have a contract with Clark County they did not provide me with the original contract like requested several times.
Customer response
03/06/2024
attached signed form
Business response
03/06/2024
We have mailed our response to the consumer at the address provided.
Initial Complaint
02/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I moved out Oct 2023 from above said address not knowing where I was going, but still making an online payment through my NV Energy account of $20/in Oct. 11 via speedpay $30/ in Jan 17 via speedpay $207.77 in Feb. 22 leaving $0.00 balance on my account.Then Credit ***** notifies me that my score dropped 27pts and I see This collections from Clark County Collections
Customer response
02/27/2024
Showing zero balance on account
Business response
02/28/2024
Per the client the balance of $84.36 is still owed. The reason her receipt shows 0 due is because the balance was sent to CCCS to collect.
Customer response
03/05/2024
I paid everything owed to NV Energy. last payment was paid on 2/29
Please remove collections from my credit
Customer response
03/05/2024

Complaint: 21350205

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 3/5/2024 2:12:38 PM
I paid everything owed to NV Energy. last payment was paid on 2/29
Please remove collections from my credit

Sincerely,

*********************************
Customer response
03/05/2024
Another payment of $1.00 was made on 3/5
No longer is monies owed at this time.
This debt has been paid in Full
Business response
03/06/2024
This account has been closed.
Customer response
03/09/2024
Clark County Collections acknowledged the debt was paid and was closed yet still as of today March 9th will not remove from my transunion credit report.
When can I expect this to show a Zero balance and removed from my credit report.
How did CCC. come up with a $28 balance anyway that was never a correct amount.
I did my part and paid please CCC do your part and remove from my credit
Customer response
03/14/2024

Complaint: 21350205

I am rejecting this response because:
Clark County Collections stated on March 7th case was closed, as of March 14 still showing $28 balance
I paid this debt in FULL and would just like records to reflect that.

Sincerely,

*********************************
Initial Complaint
02/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with **************** WATER DISTRIC, I do not have a contract with CLARK COUNTY COLLECTION. They did not provide me with the original contract as I requested.
Business response
02/29/2024
We have mailed the requested validation to the consumer at the address provided.
Thank you
***********************
************
Initial Complaint
02/23/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ********************* LLC, I do not have a contract with Clark County Collection Service. They did not provide me with the original contract as requested.
Business response
02/28/2024
We have mailed the requested documents to the consumer at the address provided.

Thank you
***********************
************
Initial Complaint
02/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Clark County Collection Services, I do not have a contract with Clark County Collection Services, They did not provide me with original contract as I requested
Business response
03/20/2024
We need more information to locate the correct account.

Thank you
***********************
************
Customer response
04/04/2024
I am not liable for this debt with Clark County Collection Services, I do not have a contract with Clark County Collection Services, They did not provide me with original contract as I requested
Business response
04/05/2024
We need an account number or amount to find the right account.
Business response
04/10/2024
Business
Most Recent Message
Date Sent: 4/5/2024 4:49:30 PM
We need an account number or amount to find the right account.
[Click to View All Business Messages]
Date Sent: 3/20/2024 2:22:22 PM
We need more information to locate the correct account.

Thank you
***********************
************
Initial Complaint
02/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 12 DOLLAR LOAN CENTER. I l dont have a contract with the CLARK COUNTY COLLECTION agency, they did not provide me with no contract as I requested.
Business response
03/04/2024
Response mailed to consumer with the requested documents.
Initial Complaint
01/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with NV Energy. I do not have a contract with Clark County Collection Service, they did not provide me with the original contract as I requested.
Business response
02/02/2024
We have mailed a copy of the bill for this account to the consumer.

Thank you
***********************
************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

Complaints

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Customer response

Business response

Customer response

Customer response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary