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Business Profile

Collections Agencies

Clark County Collection Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am not liable for this debt with ******** because the account is third party account, I do not have a contract with clark county collection, they did not provide me with the original contract as I requested.

    Date Sent: 2/14/2025 1:16:30 AM
    I recently receive my consumer reports and notice a collection account ****************** account # ***** is reporting on my ********** credit reports, but I do not have a contract with this company, and they did not send me a contract with my signature on it as proof that the alleged account belongs to me because I dont have a contract agreement with Clark county collection service. I do believe that Clark county collection service is in violation of the fair credit reporting act and has violated my rights under the consumer federal protection act. And I now challenge this account and the validity whether or not this account is valid to be reporting in the first place. Becasue the collection account shows an open date 11/13/2019 and I do not recall opening this account and I don't have any knowledge nor proof of signature opening this account with **********************. This account is not showing maximum possible accuracy in accordance with (15 U.S.C. 1681e(b). Because ********** account summary reporting does not match the records on (Equifax) and (Experian). Because Clark County collection account doesn't report on (Equifax) and (Experian). ********** account shows partial account number ********* but this account number doesn't report on (Equifax) and (Experian). This collection account reporting is incomplete/ missing information that is not 100% accurate information as required by section 609 of the Fair Credit Reporting Act. account information must be the same and consistent reporting on all 3-credit reporting agency. This account must remove immediately for false reporting and violation of 15 U.S.C. 1681e(b) and section 609 of the Fair Credit Reporting Act. And The Fair Debt Collection Practices Act (FDCPA) regulation F. 

    Customer Answer

    Date: 02/14/2025

    I recently receive my consumer reports and notice a collection account ****************** account # ***** is reporting on my ********** credit reports, but I do not have a contract with this company, and they did not send me a contract with my signature on it as proof that the alleged account belongs to me because I dont have a contract agreement with Clark county collection service. I do believe that Clark county collection service is in violation of the fair credit reporting act and has violated my rights under the consumer federal protection act. And I now challenge this account and the validity whether or not this account is valid to be reporting in the first place. Becasue the collection account shows an open date 11/13/2019 and I do not recall opening this account and I don't have any knowledge nor proof of signature opening this account with **********************. This account is not showing maximum possible accuracy in accordance with (15 U.S.C. 1681e(b). Because ********** account summary reporting does not match the records on (Equifax) and (Experian). Because Clark County collection account doesn't report on (Equifax) and (Experian). ********** account shows partial account number ********* but this account number doesn't report on (Equifax) and (Experian). This collection account reporting is incomplete/ missing information that is not 100% accurate information as required by section 609 of the Fair Credit Reporting Act. account information must be the same and consistent reporting on all 3-credit reporting agency. This account must remove immediately for false reporting and violation of 15 U.S.C. 1681e(b) and section 609 of the Fair Credit Reporting Act. And The Fair Debt Collection Practices Act (FDCPA) regulation F. 

    Customer Answer

    Date: 03/10/2025

    The company has failed to provide debt validation and has violated my rights pursuant to the **** and the FDCPA,regulation under the following 15 U.S.C. 1792 et seq.15 U.S.C. 1692g, Validation of Debts, creditors are required to provide this information within *********************** release the invalidated debt information from consumer credit report. 
    Despite my multiple attempts the company has failed to validate the inaccuracy of the alleged debt, and this unverifiable debt must be removed from my consumer FICO report for fail reporting.

    Business Response

    Date: 03/13/2025

    We mailed the requested documents to the address provided in the first complaint and they were returned as "not deliverable".

    Please provide an accurate address and we will attempt to deliver again.

    Thank you

    ***** ******

    ************

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company reporting inaccurate and fraudulent information on credit report that is causing me mental and physical stress. I have reached out multiple times to have this account removed from my credit report that does not belong to me. I am a victim of identity theft and have submitted documentation.Account number: ***** Original creditor: ********* Amount: $216 I have attached the report of identity theft sent multiple times to rectify this matter.

    Business Response

    Date: 01/14/2025

    Thank you for reporting your ID theft.  ******** has a department dedicated to fraud investigation and can have a resolution for you within 48 hours.

    Please contact them at ************ to report your problem.

     

    Thank you

    ***** ******

    ************.

    Customer Answer

    Date: 01/17/2025

     
    Complaint: 22808048

    I am rejecting this response because:

    I have reached out numerous times to different departments including that department with no resolution. This is causing stress because this is not my account its fraudulent. 

    Sincerely,

    ********* ********

    Business Response

    Date: 01/30/2025

    We have mailed our response to the address the consumer provided.

    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22808048

    I am rejecting this response because:
    This is not an appropriate response and does not fix my issue. After months of going back and fourth nothing has been done this account is fraudulent.
    Sincerely,

    ********* ********

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called multiple times to ********* and the collection agency asking for debt validation and they can either not find the account or say they found it and will send out the information but I still have not received anything. They are violating guidelines and refusing to correct it. Since I have not received anything I want this removed from my credit report.

    Business Response

    Date: 01/13/2025

    We mailed the requested documents on 12/17/2024 and have had no return mail.  We will mail the information again.

    Customer Answer

    Date: 01/16/2025

     
    Complaint: 22783892

    I am rejecting this response because:
    The collection agency and ********* are not able to properly provide debt validation. Remove from my credit report.
    Sincerely,

    Marine Clarke

    Business Response

    Date: 01/30/2025

    We mailed the requested documents to:

     

    Marine ***********

    ******************

    Henderson  NV 89044

    This was returned to us as undeliverable.  Please provide an address for us to mail the invoice.

     

    Thank you 

    ***** ******

    Customer Answer

    Date: 02/01/2025

    Based on consumer and collection rights I will not provide information that the original company should have provided. If you cannot provide the requested documents without me giving you information then you do not have sufficient evidence to prove the debt is mine. Remove the debt from my collection report.

    Business Response

    Date: 02/04/2025

    We have attached the consumer's bill as requested but will not respond to any further complaints unless a current address is provided.

    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22783892

    I am rejecting this response because: Any information provided is inaccurate and this needs to be removed from my credit. It is the responsibility of the collector to have correct information. I will not provide information that they should have. If they cannot get proper information from the collector then they cannot prove the information is mine and by law need to remove it from my credit report.

    Sincerely,

    Marine Clarke

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the collections placed by ********************, I do not have a contract with Clark County Collections SVCS, they did not provide me with the original contract as requested

    Customer Answer

    Date: 12/05/2024

    I had insurance during the time I was serviced and did not receive any documentation from the other party citing they had verified my insurance claim 

    Customer Answer

    Date: 12/10/2024

    I am aware of the contract above I hope this is resolved soon

    Customer Answer

    Date: 12/10/2024

    What is wrong with the one I sent you 2 times before

    Customer Answer

    Date: 12/10/2024

    My apologies I have been sending them filled out but it seems that it doesnt show up. Can I send it to your email?

    Business Response

    Date: 12/16/2024

    We have mailed the requested documents to the consumer at the address provided.

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am not liable for this debt with Clark County. I do not have a contract with Clark County they did not provide me with the original contract. I am being garnished and I do not know the collector and the debt is over 14 years old.

    Business Response

    Date: 11/20/2024

    We have mailed the requested documents to the address provided.

    Please have the consumer call us to clarify any further questions.

  • Initial Complaint

    Date:09/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have worked with this company in the past and I paid off my loan from my commissions this company still put me in collections despite me paying and the only reason for the loan was to be able to work there .

    Business Response

    Date: 09/27/2024

    We have mailed the below response to the consumer:

    Dear:   ***** ****** *****

    Thank you for your recent inquiry with the Better Business Bureau.  We reviewed this matter fully and found that Clark County Collection Service, LLC acted in accordance with all internal policies and procedures and in accordance with all state and federal laws that pertain to the collection of an account.

    We have enclosed a copy of your contract for review.

    Your account has been marked as disputed with the credit bureaus.

    Should you have any questions or need further information, please call me directly at **************.

    Sincerely,

    ***** ******
    Operations Manager

     

    Customer Answer

    Date: 09/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with DOLLAR LOAN CENTER, I do not have a contract with CLARK COUNTY COLLECTION, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 04/10/2024

    What more information do you need? I already mentioned they did not provide me a contract which I did not sign. 

    Business Response

    Date: 05/13/2024

    We have mailed the requested documents to the consumer.

  • Initial Complaint

    Date:02/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am not liable for this debt with Clark County. I do not have a contract with Clark County they did not provide me with the original contract like requested several times.

    Customer Answer

    Date: 03/06/2024

    attached signed form

    Business Response

    Date: 03/06/2024

    We have mailed our response to the consumer at the address provided.

  • Initial Complaint

    Date:02/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out Oct 2023 from above said address not knowing where I was going, but still making an online payment through my NV Energy account of $20/in Oct. 11 via speedpay $30/ in Jan 17 via speedpay $207.77 in Feb. 22 leaving $0.00 balance on my account.Then Credit ***** notifies me that my score dropped 27pts and I see This collections from Clark County Collections

    Customer Answer

    Date: 02/27/2024

    Showing zero balance on account

    Business Response

    Date: 02/28/2024

    Per the client the balance of $84.36 is still owed.  The reason her receipt shows 0 due is because the balance was sent to CCCS to collect.

    Customer Answer

    Date: 03/05/2024

    I paid everything owed to NV Energy. last payment was paid on 2/29 

    Please remove collections from my credit

    Customer Answer

    Date: 03/05/2024

     
    Complaint: 21350205

    I am rejecting this response because:

    Consumer
    Most Recent Message
    Date Sent: 3/5/2024 2:12:38 PM

    I paid everything owed to NV Energy. last payment was paid on 2/29 

    Please remove collections from my credit



    Sincerely,

    *********************************

    Customer Answer

    Date: 03/05/2024

    Another payment of $1.00 was made on 3/5 

    No longer is monies owed at this time.

    This debt has been paid in Full

    Business Response

    Date: 03/06/2024

    This account has been closed.

    Customer Answer

    Date: 03/09/2024

    Clark County Collections acknowledged the debt was paid and was closed yet still as of today March 9th will not remove from my transunion credit report.

    When can I expect this to show a Zero balance and removed from my credit report.

    How did CCC. come up with a $28 balance anyway that was never a correct amount.

    I did my part and paid please CCC do your part and remove from my credit

    Customer Answer

    Date: 03/14/2024

     
    Complaint: 21350205

    I am rejecting this response because: 

    Clark County Collections stated on March 7th case was closed, as of March 14 still showing $28 balance

    I paid this debt in FULL and would just like records to reflect that.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:02/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **************** WATER DISTRIC, I do not have a contract with CLARK COUNTY COLLECTION. They did not provide me with the original contract as I requested.

    Business Response

    Date: 02/29/2024

    We have mailed the requested validation to the consumer at the address provided.

    Thank you

    ***********************

    ************

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