ComplaintsforClark County Collection Service
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with DOLLAR LOAN CENTER, I do not have a contract with CLARK COUNTY COLLECTION, they did not provide me with the original contract as I requested.Customer response
04/10/2024
What more information do you need? I already mentioned they did not provide me a contract which I did not sign.Business response
05/13/2024
We have mailed the requested documents to the consumer.Initial Complaint
02/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello,I am not liable for this debt with Clark County. I do not have a contract with Clark County they did not provide me with the original contract like requested several times.Customer response
03/06/2024
attached signed formBusiness response
03/06/2024
We have mailed our response to the consumer at the address provided.Initial Complaint
02/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I moved out Oct 2023 from above said address not knowing where I was going, but still making an online payment through my NV Energy account of $20/in Oct. 11 via speedpay $30/ in Jan 17 via speedpay $207.77 in Feb. 22 leaving $0.00 balance on my account.Then Credit ***** notifies me that my score dropped 27pts and I see This collections from Clark County CollectionsCustomer response
02/27/2024
Showing zero balance on accountBusiness response
02/28/2024
Per the client the balance of $84.36 is still owed. The reason her receipt shows 0 due is because the balance was sent to CCCS to collect.Customer response
03/05/2024
I paid everything owed to NV Energy. last payment was paid on 2/29
Please remove collections from my credit
Customer response
03/05/2024
Complaint: 21350205
I am rejecting this response because:ConsumerMost Recent MessageDate Sent: 3/5/2024 2:12:38 PMI paid everything owed to NV Energy. last payment was paid on 2/29
Please remove collections from my credit
Sincerely,
*********************************Customer response
03/05/2024
Another payment of $1.00 was made on 3/5
No longer is monies owed at this time.
This debt has been paid in Full
Business response
03/06/2024
This account has been closed.Customer response
03/09/2024
Clark County Collections acknowledged the debt was paid and was closed yet still as of today March 9th will not remove from my transunion credit report.
When can I expect this to show a Zero balance and removed from my credit report.
How did CCC. come up with a $28 balance anyway that was never a correct amount.
I did my part and paid please CCC do your part and remove from my credit
Customer response
03/14/2024
Complaint: 21350205
I am rejecting this response because:Clark County Collections stated on March 7th case was closed, as of March 14 still showing $28 balance
I paid this debt in FULL and would just like records to reflect that.
Sincerely,
*********************************Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **************** WATER DISTRIC, I do not have a contract with CLARK COUNTY COLLECTION. They did not provide me with the original contract as I requested.Business response
02/29/2024
We have mailed the requested validation to the consumer at the address provided.
Thank you
***********************
************
Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ********************* LLC, I do not have a contract with Clark County Collection Service. They did not provide me with the original contract as requested.Business response
02/28/2024
We have mailed the requested documents to the consumer at the address provided.
Thank you
***********************
************
Initial Complaint
02/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Clark County Collection Services, I do not have a contract with Clark County Collection Services, They did not provide me with original contract as I requestedBusiness response
03/20/2024
We need more information to locate the correct account.
Thank you
***********************
************
Customer response
04/04/2024
I am not liable for this debt with Clark County Collection Services, I do not have a contract with Clark County Collection Services, They did not provide me with original contract as I requestedBusiness response
04/05/2024
We need an account number or amount to find the right account.Business response
04/10/2024
BusinessMost Recent MessageDate Sent: 4/5/2024 4:49:30 PM
We need an account number or amount to find the right account.Date Sent: 3/20/2024 2:22:22 PMWe need more information to locate the correct account.
Thank you
***********************
************
Initial Complaint
02/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 12 DOLLAR LOAN CENTER. I l dont have a contract with the CLARK COUNTY COLLECTION agency, they did not provide me with no contract as I requested.Business response
03/04/2024
Response mailed to consumer with the requested documents.
Initial Complaint
01/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with NV Energy. I do not have a contract with Clark County Collection Service, they did not provide me with the original contract as I requested.Business response
02/02/2024
We have mailed a copy of the bill for this account to the consumer.
Thank you
***********************
************
Initial Complaint
01/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with dollar loan center. I do not have a contract with Clark County Collection Service, they did not provide me with the original contract as I requested.Business response
01/25/2024
We have mailed the following letter to the consumer:
Dear: ***************************
Thank you for your recent inquiry with the ****************** Protection Bureau. We reviewed this matter fully and found that Clark County Collection Service, LLC acted in accordance with all internal policies and procedures and in accordance with all state and federal laws that pertain to the collection of an account.
Enclosed is a copy of your contract with Dollar Loan Center.
Should you have any questions or need further information, please call me directly at **************.
Sincerely,
***********************
Operations ManagerBusiness response
01/30/2024
The contract was mailed to the consumer.Business response
01/31/2024
BusinessMost Recent MessageDate Sent: 1/30/2024 5:35:42 PM
The contract was mailed to the consumer.Customer response
02/06/2024
Complaint: 21176289
I am rejecting this response because:
Sincerely,
***************************Initial Complaint
01/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Dear Better Business Bureau I am writing to file a formal complaint against Clark county collection agency regarding their unjust placement of a charge on my credit report and the blatant violation of the Fair Debt Collection Practices Act (*****).I recently discovered that CCCA has reported an erroneous charge on my credit report, adversely affecting my credit score. Despite my attempts to rectify this situation through direct communication with CCCA, the issue persists. This inaccurate reporting is damaging to my financial standing and has caused unnecessary stress.Furthermore, I would like to bring to your attention the alarming collection activities employed by CCCA. They have engaged in practices that violate the ****** specifically by contacting my family members at odd hours. This not only infringes upon my privacy but also goes against the guidelines set forth by the *****.I kindly request that the Better Business Bureau investigate this matter promptly and ensure that CCCA rectifies the unjust charge on my credit report. Additionally, I urge you to address the ***** violations related to the inappropriate contact with my family members. If these issues are not resolved satisfactorily within a reasonable timeframe, I may be compelled to pursue legal action to protect my rights.I appreciate your prompt attention to this matter and trust that the Better Business Bureau will take the necessary steps to address and resolve these grievances.RegardsBusiness response
01/18/2024
Thank you for reaching out to us but we can't identify your account with the information provided. Could you provide an account number or SS#?
Thank you
***********************
************
Customer response
01/20/2024
Complaint: 21156010
Hi, Thank youI have attached a photo, I hope that this helps.
Sincerely,
***************************Business response
02/15/2024
There are no attachments.Business response
02/21/2024
We mailed the consumer the requested documents on 1/24/24 to the address he provided. The documents were returned to us by the **** on 2/8/24. He has provided us with the same address in this complaint.
I can be contacted at ************.
Thank you
***********************
Customer response
02/21/2024
Complaint: 21156010
I am rejecting this response because: I haven't received anything. Please resolve asap.
Sincerely,
***************************Business response
02/28/2024
We mailed everything to the address the consumer provided (*************************************** and it was returned to us. Is there a different address?Customer response
03/05/2024
Complaint: 21156010
I am rejecting this response because: I still have not reviewed anything. Yes that is the correct address. I checked with the office and they said that nothing has been returned. Please resolve. Let's not stall any longer. It's very important we resolve this asap
Sincerely,
***************************Business response
03/20/2024
Our response was mailed to the consumer on 1/25/2024 to the address provided and was returned mail to our office on 2/8/2024.
Thank you
***********************
************
Business response
03/22/2024
We have mailed the response sent to **************** on January 26, 2024 along with a copy of his contract and history with *******************Customer response
03/26/2024
Complaint: 21156010
I am rejecting this response because: haven't received anything. This is a stall tactic. Please resolve.
Sincerely,
***************************Business response
04/23/2024
We have had no requests for documentation from this consumer. We do have a power of attorney on file from 2023. We can mail a copy of the contract to the address provided.
Thank you,
***********************
************
Customer response
04/25/2024
Complaint: 21156010
I am rejecting this response because: I have not received anything, this is taking way too long.
Sincerely,
***************************Business response
04/26/2024
I can't upload the contract and have tried to mail it only to have it returned.Customer response
04/29/2024
Complaint: 21156010
I am rejecting this response because: please resolve. This is taking much too long.
Sincerely,
***************************
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Contact Information
Customer Complaints Summary
50 total complaints in the last 3 years.
19 complaints closed in the last 12 months.