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Business Profile

Colleges and Universities

College of Southern Nevada

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for College of Southern Nevada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

College of Southern Nevada has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • College of Southern Nevada

      6375 W Charleston Blvd Las Vegas, NV 89146-1139

    • College of Southern Nevada

      700 College Dr Henderson, NV 89002-8419

    • College of Southern Nevada

      3200 E Cheyenne Ave North Las Vegas, NV 89030-4228

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/18/2025 while checking my credit report i discovered that "College of Southern Navada" Assigned an account to collections in the amount of $5,734 to ************************* for nonpayment on 08/27/2024. No **** number is listed for this account on my credit report. I have never applied for or attended College of Southern Navada. I have never lived in the state of ******. I have never received any correspondence for this lender or the collection company they have assigned this debt to, but they have reported to the credit reporting companies a fraudulent debt I do not owe. I have also submitted a complaint to the ************************************ and the ************************

      Business Response

      Date: 02/03/2025

      CSN is working with Mr. ******* on his identity theft situation and is in the process of notifying the collection agency to reverse any negative reporting made to the credit bureau(s).  CSN has written off the balance owed to the college and appreciates the documentation Mr. ******* provided substantiating his case.

      Customer Answer

      Date: 02/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:10/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business sent an account in my name to collections for $3,738, however it is a fraudulent account. I have never done business with this organization. The collection agency reports they have had numerous fraudulent accounts from ******************** that are victims of identity left.

      Business Response

      Date: 12/09/2024

      The College of Southern Nevada has worked directly with ********* ******** on her fraud claim.  In November, CSN processed the documents Ms. ******** submitted including:


      -A written notification to the College
      -A police report detailing her stolen identity
      -A report submitted to the Federal Trade Commission


      CSN has responded by recalling her account that had been sent for collections, requesting the collection agency to remove all negative reporting to the credit bureaus, and writing off the balance owed to the college.  Ms. ******** has the direct contact information to CSN staff members should she require additional assistance.

      Customer Answer

      Date: 12/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      However, I would like to express dissatisfaction with how easily someone was able to fraudulently create a tuition account and become a student in my name. The school did not do their duty to confirm identity before opening an account for this person.

      Additionally, the billing department, police department and collections agency told me that this happens "frequently" and "has been a known issue" with this business. More needs to be done by the university to prevent future cases of identity theft related student accounts.


      Sincerely,

      ********* ********

    • Initial Complaint

      Date:08/07/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Financial aid department at College of South Nevada located at *************************************** facilitated a fraudulent student loan to an individual who has stolen my identity. The loan was issued August 14, 2023 in the amount of $ *******. I first learned of this was on May 21, 2024, when I received a collection letter from ********************. I contacted them immediately to report this as identity theft. I was informed the only thing I could do is contact the College of Southern Nevada directly. When I contact the ************************ at the College of Southern Nevada on May 22, 2024 I was told there is nothing they can do to help. I was advised to file a police report with the ****** police and they will help with the process, the officer I spoke to was not helpful she said there is nothing they can do help and asked why I was calling there office in the first place. I am reaching out to see if there is a way to resolve this issue.

      Business Response

      Date: 09/25/2024

      CSN response:
      In response to the concern, the college reviewed the account for ****** ****** (NSHEid **********). After review, CSN confirms that no student loan was processed by the college and the college has determined that Mr. ******* account balance is $0.  Mr. ****** has had no outstanding balance since June 18, 2024.

      Customer Answer

      Date: 10/10/2024

      I was contacted by the College of Southern Nevada.  They have resolved my issue. I would like to withdraw my complaint.  

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In spite of having a fraud alert on my accounts and my credit having been frozen for over 7 years, the financial aid office at CSN facilitated 3 fraudulent student loans to someone who has stolen my identity. The first loan was issued in mid-February 2024. I believe 2 of the loans were for $875, and one was around $1700 (and have the credit limits for these loans have steadily increased). I called CSN financial aid in April and they have done nothing to help stop the disbursement of these funds nor freeze these accounts while I get the police reports and documentation required to expunge these loans. When I spoke to them they informed me there was nothing they could do to stop or freeze these loans, That I will have to submit a police report with the university police and the police would complete this request. I phoned the university police as instructed and the police informed me they can offer no such help. I am hoping that you can help rectify this situation.

      Customer Answer

      Date: 04/12/2024

      Staff in the ******************** and the cashiers office are helping me to resolve this issue. I would like to withdraw my complaint.

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2022 I registered for two classes. The same morning I cancelled them due to covid. This past June I logged in and seen I have a balance of 1,450.75. I emailed and called the cashier office. They told me to reach out to registrar and appeals department. I did so and they said I never cancelled my classes that I can fill out an appeal for a W grade. I never took the classes and did what they said. One teacher gave me a W and the other refuse to per their guidelines. The dean sent me a letter with their reasons that I will not get my grade changed which I do not fall under. I still have a balance owed of over 700.00 for classes I cancelled and never took. This is terrible customer services. I cannot take classes till its paid. Thank you for your help and time.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 11, 2022/08/03) */ The student requested a grade change, the matter was investigated, and the student was denied the grade change according to CSN policy. Consumer Response /* (3000, 13, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) My situation does not fall under csn policy statement for their three reasons not to change my grade to a "W'. I signed up for class and canceled on same morning due to health news I received. I did not know they still had me enrolled till I checked classes this passed June. Its not ethical for the way I am being treated. They are forcing a balance on my account that is not correct. I never attended classes. The English department changed my grade. Does their policy change per department? This is not professional to treat any student this way. Leaving them with balances for class not taken and cancelled. They never notified me on anything. I found out I had a balance when I looked at classes this pass June. Thank you for your time. Business Response /* (4000, 15, 2022/08/05) */ Course cancellation was not received by the refund deadline. Consumer Response /* (4200, 17, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled both classes at same time. I was issued a W for other class. Business Response /* (4000, 23, 2022/09/06) */ The grade for the NURS 130 class will not be changed per policy. This is our final response. Thank you.

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