ComplaintsforCollege of Southern Nevada

• Initial Complaint

  04/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In spite of having a fraud alert on my accounts and my credit having been frozen for over 7 years, the financial aid office at CSN facilitated 3 fraudulent student loans to someone who has stolen my identity. The first loan was issued in mid-February 2024. I believe 2 of the loans were for $875, and one was around $1700 (and have the credit limits for these loans have steadily increased). I called CSN financial aid in April and they have done nothing to help stop the disbursement of these funds nor freeze these accounts while I get the police reports and documentation required to expunge these loans. When I spoke to them they informed me there was nothing they could do to stop or freeze these loans, That I will have to submit a police report with the university police and the police would complete this request. I phoned the university police as instructed and the police informed me they can offer no such help. I am hoping that you can help rectify this situation.

  Customer response

  04/12/2024

  Staff in the ******************** and the cashiers office are helping me to resolve this issue. I would like to withdraw my complaint.

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January 2022 I registered for two classes. The same morning I cancelled them due to covid. This past June I logged in and seen I have a balance of 1,450.75. I emailed and called the cashier office. They told me to reach out to registrar and appeals department. I did so and they said I never cancelled my classes that I can fill out an appeal for a W grade. I never took the classes and did what they said. One teacher gave me a W and the other refuse to per their guidelines. The dean sent me a letter with their reasons that I will not get my grade changed which I do not fall under. I still have a balance owed of over 700.00 for classes I cancelled and never took. This is terrible customer services. I cannot take classes till its paid. Thank you for your help and time.

  Business response

  09/15/2022

  Business Response /* (1000, 11, 2022/08/03) */ The student requested a grade change, the matter was investigated, and the student was denied the grade change according to CSN policy. Consumer Response /* (3000, 13, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) My situation does not fall under csn policy statement for their three reasons not to change my grade to a "W'. I signed up for class and canceled on same morning due to health news I received. I did not know they still had me enrolled till I checked classes this passed June. Its not ethical for the way I am being treated. They are forcing a balance on my account that is not correct. I never attended classes. The English department changed my grade. Does their policy change per department? This is not professional to treat any student this way. Leaving them with balances for class not taken and cancelled. They never notified me on anything. I found out I had a balance when I looked at classes this pass June. Thank you for your time. Business Response /* (4000, 15, 2022/08/05) */ Course cancellation was not received by the refund deadline. Consumer Response /* (4200, 17, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled both classes at same time. I was issued a W for other class. Business Response /* (4000, 23, 2022/09/06) */ The grade for the NURS 130 class will not be changed per policy. This is our final response. Thank you.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I signed up for classes in June/July 2021 time. Withdrew/dropped from them literally like two days later online using the I believe it was called the "coyote plan"; it was the same way I had signup for classes, but this time I was dropping. Last day for withdrawing/dropping without having to pay anything was September 5, 2021. School is saying I never withdrew, even though the coyote plan told me then I was NOT enrolled in any classes, I never attended any classes, have a school ID, or anything!! Now they are saying I owe the full price of the classes. Even though, again, I withdrew from them way way before September 5, 2021 and never participated in a single class. Every single time I reach out to them, all they say is, "according to our records you are still enrolled in those classes." I don't know what to do because every single time they sent out a "notice" it was on my student email, and obviously I am NOT checking that because I withdrew and therefore AM NOT A STUDENT; so why would I be checking my student email? I finally received a letter many moons later stating that I "owe them", and that's the only reason why I know about this "outstanding debt".

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  When attempting to receive my transcripts from courses taken 12 years ago from 2010-2012, I was advised I had a balance of $67 owed for a dropped class. They state that class was for Fall 2012 in PSY 101- a class which I already took Fall of 2010 and passed. I would not have tried to retake it. The college is saying I can appeal it, but when contacting the Appeals department, they give you the run around. They advised my grade needs to be changed to a W for withdrawn, which is exactly what they are stating I did was withdraw, so Im not understanding how the grade is not currently a W. When a course is dropped, you receive a W, period. They keep sending me to different people and departments to try and change the grade, but I keep getting the run around and forwarded to other people. Now I am receiving emails to pay the balance. I would love to Appeal it, but the Appeals department refuses to do their job or assist.

  Business response

  06/29/2022

  Business Response /* (1000, 11, 2022/01/27) */ Customer was called and provided necessary information. Consumer Response /* (2000, 13, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  09/30/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello. I have had a very tough time getting a refund for classes I dropped before the semester started. I dropped these classes during the 100% refund time and have waited about 6 weeks now since dropping them with no refund. I cannot get an answer from the Cashiers Office on when my refund will be processed. On the terms, it states it may take up to 4 weeks from the start of the semester to receive a refund, which that amount of time has already passed. Amount: $2,270.25

  Business response

  04/06/2022

  Consumer Response /* (2000, 5, 2021/10/07) */ **** Mcgovern Wed, *** 6, 11:31 PM (8 hours ago) to Better My issue has been resolved. Thank you!

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