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Business Profile

Computer Software

TheBestPDF.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The week of 08/17/25-08/23/25 I paid for a one time pdf document advertised as $1.95. I was then enrolled without my permission in a subscription that cost $49.00 , and then subsequently charged $39.95 , totaling $ *****. So one pdf document cost me $*****. I never agreed to enrolling in a subscription and I tried to handle a refund or resolution with the company and was told that my subscription was non refundable and it was cancelled so no more money would be withdrawan.

    Business Response

    Date: 08/25/2025

    Dear *****,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
    TheBest PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
    Our records indicate that on August 14, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.
    Moreover, as we can see from your screenshot, you have also used another product the PDFAID and made a payment in the amount of ***** USD. We would like to emphasize that this is not our product. We are responsible only for TheBest PDF.
    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
    Upon thorough review of your account, we have confirmed charges totaling 41.9 USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
    Best regards,
    TheBest PDF

    Customer Answer

    Date: 08/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attached a receipt that was sent to my email. I only wanted to order one document. They automatically enrolled me in a monthly subscription for $39.95. And now refuse to issue me a refund. Oh, well, they just did once I said I was writing a complaint to the BBB. They said I should be refunded in 14 days. I wanted to make you aware of this though. No company should automatically enroll you in a monthly subscription. I'm not sure if this is legal, but it shouldn't be. Just wanted to advise even though I am apparently getting a refund.

    Business Response

    Date: 08/14/2025

    Dear ******,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on August 6, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling $40.90. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

    Best regards,
    TheBestPDF Team

    Customer Answer

    Date: 08/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:08/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    just got out of the hospital today, i had a seizure and my card and phone have been compromised as i have been in the hospital since august 1st recovering, i stated this nicely to the company and asked if i needed to provide documentation (which is obviously no problem, but if i have to go through the stress of this ill just provide it to my bank and have them file a dispute. I will also complain to the cfpb and ftc so please just refund my money this is a lot of stress from someone just getting out of the hospital, i did not authorize this. you offered me 2 extra free years and i politely declined (which would be enticing to someone who was just mad they got charged) but i genuinely have no use for this service. give me my 40$ now please

    Business Response

    Date: 08/12/2025

    Dear Mia,


    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.


    TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.


    Our records indicate that on August 4, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.


    Upon thorough review of your account, we have confirmed charges totaling $41.90 USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.


    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
    Best regards,
    TheBestPDF Team

  • Initial Complaint

    Date:08/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2nd, 2025, I had some pdf pages merged into one document for .95 cents. I was today, on August 9th, 2025 charged $39.95 for a subscription. I find this a very predatory practice. I sent and email and they immediately canceled my subscription without offering a refund. So I have now paid $40.90 for a subscription that was advertized for "infrequent" users. You can't get much more infrequent than "once". $40.90 is absurd for creating one pdf document and I am sure I am not the only victim of this practice. They can keep the $0.95, but a refund of the $39.95 is what I expect.

    Business Response

    Date: 08/10/2025

    Dear *******,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
    TheBest PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
    Our records indicate that on August 2, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
    Upon thorough review of your account, we have confirmed charges totaling $40.9. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.
    Best regards,
    TheBest PDF Team

    Customer Answer

    Date: 08/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:07/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a monthly membership that I never agreed to.

    Business Response

    Date: 07/31/2025

    Dear *****,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on July 20, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling $41.89. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

    Best regards,
    TheBestPDF Team

  • Initial Complaint

    Date:07/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 27.01.2025 I paid 0.95 euros to register and try to translate a PDF document into a Word document. After that date I have not used your services and today I see that every month you charge my MasterCard with ***** euros. This is a lot of money for nothing, for these five months I have not used your services. During this period you have not sent me any document about the payments made to my email /only firs one for 0,95euro/ . Today I canceled my subscribtion and I sincerely ask you to refund this money to me as soon as possible.

    Business Response

    Date: 07/30/2025

    Dear ****,

    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point youve raised.

    TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mindall accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on January 27, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of $39.95 unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling $119.85. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institutions processing times.

    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

    Best regards,
    TheBestPDF Team

  • Initial Complaint

    Date:07/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today my personal bank account was debited $56.28 which I did not authorize . I have no knowledge of the merchant listed as VGTheBestPDF.com. The company is listed in ******. I have reported the transaction to my bank.

    Business Response

    Date: 07/29/2025

    Dear ******,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.
    TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.
    Our records indicate that on July 22, 2025, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
    Also on July 22, 2025 a 0.99 USD charge was made for a one-time upgrade you accepted during checkout. This upgrade includes optional premium tools,depending on the features you chose. Its not a recurring fee, just a single optional add-on that you confirmed while completing your purchase.
    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.
    Upon thorough review of your account, we have confirmed charges totaling $42.89. Given the circumstances, we have authorized a complete refund of this amount.We have also processed the cancellation of your subscription as requested, and you will not incur any future charges. Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.
    Should you have any additional questions or require further clarification, please contact our support team at [*************************************].We remain committed to assisting you.
    Best regards,
    TheBestPDF Team.

  • Initial Complaint

    Date:07/28/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel this company's services and I keep getting rebilled. Their website is terrible and I could not remove my credit card number. I then by error bought another package and cannot find a way to return the service. I want my account closed and a refund if I am unable to dispute the charges on m card.

    Business Response

    Date: 07/28/2025

    Dear *****,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau.

    We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    TheBest PDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on , you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.
    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all requested charges (totaling $40.90) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

    Best regards,
    TheBestPDF Team


    Customer Answer

    Date: 07/28/2025

    The company has responded and issued a refund 

    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The company has responded and issued a refund 

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:07/28/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Be careful they are big cheaters I buy just one time photo compression facility just to reduce its weight of one photo. The payment was 1 after that they used my card details and took away ***** So I got only one picture compressed in 40.

    Customer Answer

    Date: 07/28/2025

    My name is ******  Naqvi 

    Customer Answer

    Date: 07/28/2025

    ****** ***** is my name 

    Business Response

    Date: 07/28/2025

    Dear ******,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau. We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on June 19, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** GBP unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we have confirmed charges totaling ***** GBP and 0.99 USD. Given the circumstances, we have authorized a complete refund of this amount. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.Regarding the refund, please note that while we have processed it immediately, it typically takes 7-10 business days to appear in your account, depending on your banking institution's processing times.

    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

    Best regards,
    TheBestPDF team


    Customer Answer

    Date: 07/29/2025

     
    Better Business Bureau:

    I have reviewed the response provided by the business regarding my complaint ID ********. The respondent is now willing to issue a refund that was previously denied. I am truly thankful to all of you for your support.There is no doubt that I received a prompt response once you became involved in the matter. I find this resolution satisfactory and consider the matter resolved. GOD BLESS U ALL
    Sincerely,

    ****** *****

  • Initial Complaint

    Date:07/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request for a conversion to pdf. They charged me .95 for the conversion. They then charged me $39.95 for a monthly subscription.

    Business Response

    Date: 07/28/2025

    Dear ******,
    We appreciate you bringing your concerns to our attention through the Better Business Bureau.

    We have carefully reviewed your submission and would like to provide a comprehensive response to address each point you've raised.

    TheBestPDF is a web-based platform that provides professional PDF editing and conversion tools. We want to clarify that our platform is designed with user control in mind - all accounts are created directly by users through our website, and we never establish accounts without explicit user action. When users choose to subscribe to our services, they complete the billing process directly through our secure payment system on our website.

    Our records indicate that on July 14, you subscribed to our introductory 7-day offer, which automatically converts to the monthly subscription at the full price of ***** USD unless canceled before the time of renewal.

    We regret that you experienced difficulties with our service and sincerely apologize for any frustration this may have caused. Our goal is to ensure complete customer satisfaction with every interaction.

    Upon thorough review of your account, we can confirm that all charges (totaling  $40.90) have been fully refunded. We have also processed the cancellation of your subscription as requested, and you will not incur any future charges.

    Should you have any additional questions or require further clarification, please contact our support team at *********************** We remain committed to assisting you.

    Best regards,
    TheBestPDF Team

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