ComplaintsforConcealed Coalition, Inc.
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The website is very misleading. I thought I was applying for my CWP for Florida and that's not what I paid for. Requested a full refund and they refusedBusiness response
05/31/2024
Dear *****, we provide you with quality training that is necessary for your Concealed Weapons permits based on your state, but we can not offer you a permit. To obtain your concealed weapon permit you have to go through your state and provide the necessary documents. We have already refunded you for the shippable items, but since you have already been given access to the training course and materials online we can not offer a refund for the training course. At this time we consider this matter closed.Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They are a scam they are not a ccw class save your money and fined a reputable company changed me 80 dollars for a nonsense class that don't count for a ccw asked for a refund and they offered a gift card for a restaurant I will be seeking legal action to keep others form making the same mistake do NOT give them your money will be contacting my back about this after the holidayBusiness response
06/07/2024
Dear ******, we provide you with quality training that is necessary for your Concealed Weapons permits based on your state, but we can not offer you a permit. To obtain your concealed weapon permit you have to go through your state and provide the necessary documents. Based on our refund policy that is clearly stated on our website we can not offer a refund for the training course. At this time we consider this matter closed.Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of Transaction: February 13, 2024 Total Cost / Payment: $120.37 Online Ohio Concealed Permit - Certificate, Online Class, Online Examine and etc.I was NOT informed early on; I may have to travel to **** to prove my firearm skills of proficiency and safety. Afterwards, I found out Texas had reciprocity with ****, therefore, I do NOT need an Ohio Firearms permit.I first started with email correspondence, then after no results, I called spoke to a representative twice without success, Countywide concealed refuse to refund my full payment.I pray you will help me refund my full cost.In addition, I have NOT taken any examination / testing to date, thank you.Respectfully submitted,**************************Business response
06/07/2024
We are sorry for the misunderstanding please reach out to our customer service agents at ************, and they will help you from here. Thank you!Customer response
06/18/2024
Complaint: 21722167
I am rejecting this response because: I spoke by phone with ****, a representative of Concealed Coalition, Inc.
**** had a meeting with her supervisors of "Concealed Coalition, Inc.", at approximately 1406 hours,Tuesday, June 18, 2024.
**** Stated, the supervisors / company refused to refund the total amount, $120.37, due to their refund policy, but stating they will ONLY refund $14.00 for the hard copy of the training certificate, which I had NOT received, due to NOT taking the examine.
I did NOT argue and/or threaten **** and/or any other representative, I was professional, thanked **** for her attempts, and stated to ********** will continue with my pursuit.I will send Concealed Coalition, Inc. a certified demand letter. Once mailed, I will download to BBB for their review / records, thank you.
Sincerely,
***********************Business response
06/21/2024
Thank you for taking the time to reach out to us regarding your Concealed Carry Weapons Certification. We realize that the process can be confusing at times. We make it a point to be known for our **************** and would like to resolve this situation as soon as possible. We have a very strict No Refund Policy that is posted on our site. In addition, this is not your concealed carry permit. That would be illegal. This is, however, valuable education necessary to safely carry a weapon concealed. We have thousands of happy and certified members. It is the responsibility of the consumer (yourself) to research and become familiar with your State and County Concealed Carry Rules, Qualifications and Laws. This process is explained both in writing and in video on the home page. At this time we consider this matter resolved.Customer response
06/21/2024
They mislead me, I was not told from the beginning, I would need to travel to **** to qualify with my firearm. Besides this, since I hold a Texas Concealed license, they should have stated that I had no need for an OHIO license since OHIO has reciprocity with TEXAS.
Concealed Coalition, Inc. has this knowledge, but fails to express it.
Respectfully submitted,
**************************Initial Complaint
04/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On or around the 26th of March I looked up conceal and carry and was directed to this site for the state of *********. When you read the website it explains you take an online course, if you pass the test you get certified. After you take the online class to get your certificate you pay *****. , if you want to add another person it was ******. I expected another video to come up for my husband. After you make your payment is when they tell you about the 4 hour class wed both have to take 45 minutes away in a hotel conference room. The more I read its role playing in gun situations. When I called to get a refund I was told because I watched the 10 minute video I owed that money. Its no refund. None of this is explained up front. Only after you have paid for it. This is extremely misleading and corrupt.Business response
05/13/2024
Dr ***** our website states that the state of Wisconsin requires classroom training. We offer additional online supplemental instructions with classroom instruction. The online course and test that you took was a Qualification test. The website states once you pass the test the next step is to schedule your in person training with livefire. You paid for the class itself and you also purchased a Family and Friend add-on which allows you to bring a guest to class with you, you also purchased an Arizona non-resident certificate, this brought your total to $119.97. You did not pay for the online video and quiz but what you scheduled after. At this time we consider this matter resolved.Customer response
05/13/2024
Complaint: 21600068
I am rejecting this response because: the website doesnt tell you about the in person class until after you paid for the class. It also has a refund policy that you have to click on to read that policy. Its very misleading and under handed. And when I called to get a refund I was told that because I took the online class I had to take the in person class because its a bundle. To me that sounds like they are charging me to watch that video.Sincerely,
***************************Business response
05/28/2024
Dear ****, you signed up for our in-person training class through our website. Our website states the necessary steps that you will need to complete after signing up. The website states, Step 1: Complete your instructional requirements by watching our short instructional video for free. Step 2: Pass our ********************************************************************************************************** person training with live fire training. Step 3: After you complete the qualification test, we will outline the next steps necessary to secure your concealed carry permit. As you can see step 1, lets you know that you are not paying for the video. The website makes it clear in step 2 that you will need to schedule your in-person class with live fire training. We also have our refund policy available for you to read before signing up. At this time we consider this matter resolved.Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Did online course for conceal and carry and charge me ***** and basically just no information no confirmation # nothing? They charged my account and I havent received anything from them?I called them and they just say wheres your email say they chargers me? Its a total scam! I want my money credited back in my account. Plus they tried to charge me two more time At ****** and my bank stopped them. This is so wrong and upsetting.Business response
05/13/2024
****************** you purchased on 4/17/2024 but the transaction failed and was unable to be processed. There is nothing on our end to refund at the time. We now consider this issue resolved, thank you!Initial Complaint
04/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I didn't get my CCPerment My understanding was I was to receave a consealed carrier percent have not received anything .no communication from the company or anything. Unable to contact the company .I spent $95.00 would like it back!Business response
05/13/2024
Dear, ******* we provide you with training and a certificate of training but not your concealed carry permit, you have to go through your state to get your permit. The email on your account is ******************** through this email you should have received your certificate, if this is not a correct email address then you will need to call our customer service number so they can get that changed. The customer service number is ************.Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On or around 5 Dec 2023, I paid "Concealed Coalition" in ********* for online training to gain a MO Concealed Carry Permit which I was advised would count in MO. I paid $79.99 and was told they would send me a certificate to gain onsite training here in ** to complete the requirements. No certificate was ever provided after online training, I sent several emails in Jan and Feb to no avail. I called the company and they advised there are no returns or refunds and they refused to provide me the certificate as well. They advised it was my fault I didn't call them sooner even though I sent several emails in which they did reply. I asked who the person was who replied and they advised it was a automatic response but the email did not say it was an unattended email address. I requested a manager and she refused to provide one to discuss these issues. This business, even though it is not part of the BBB network, is a scam! They have no intention of providing any service for any monetary value in which I paid. I am asking for a complete refund. They deserve an "F" as a business and needs to be investigated by law enforcement to ensure they are actually a business or not.Business response
04/11/2024
************** -
We have reviewed your account and found the several notes that were added on March 1st, 2024 and March 6th, 2024. Following is a synopsis of those calls.
3/1/24 - ******** purchased on 12/5/23. ******** called in and requested refund. Agent explained no refund policy. ******** became irate with agent - cursing at her and threatening to *** our company. Agent wished customer a good day and disconnected call. At this point the agent added the customer name for account review.
3/6/24 - ******** Service Supervisor reviewed the customer account as well as the 20 minute initial call with customer. Stated that agent reviewed all eMails with the customer. Following is a copy of the eMail: Hello *****, I understand you are requesting a refund as you have not received the items from your order. I apologize for any inconvenience caused, and I assure you that this is not a scam and we are here to resolve the is*** for you. Please note that I am not authorized to is*** refunds, so to process a refund securely and as part of our identity verification process, it is necessary that you speak with one of our customer service representatives over the phone. I kindly ask you to contact our customer service center at ************** during regular business hours, Monday-Friday from 8AM - 7PM CST. They will assist you promptly with your refund request. Thank you for reaching out and giving us the opportunity to help you. Regular business hours: Monday-Friday from 8AM - 7PM CST
3/6/24 - **** Center Supervisor notes - ****s with this customer have been reviewed. This customer is hostile and vulgar towards agents. Due to his temperament, I am issuing a refund as he is not a candidate to attend our in-person classes. We are refusing service at this time.
The notes on our account reveal that you did in fact receive multiple eMails and that those eMails were reviewed with you over the phone. You have been refunded. Our customer service team has been directed to not have any further conversations with you.
Initial Complaint
03/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They are charging me for material I never asked for or receivedInitial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 2/29/2024, I had received a Fraud Notification for my Reliacard (Childsupport). I had responded back NO, to the charge, but this was one of many that were charged. At 11:07AM CST, I received an email with my information on it (wrong last name and another NON-WORKING phone number). I was confused as to what the charge actually was because I had never heard of this company, nor would I use my child support card for it. I called into the company and asked what it was and why it says that I ordered a concealed carry license when I already have a *********************************************. I explained that I did NOT purchase this and I wanted my money back. It had only been 15 minutes since I had allegedly purchased a product that I don't need. She said well we don't do refunds, BUT I can offer you a $100.00 Restaurant.com gift certificate. This does not even make the slightest bit of sense. Among the 6 different places that charged my card this morning, this is the ONLY place even located in *****************. I have started a dispute with the credit card company and I have also filed a complaint with the ************************ under report #*********. I will also be reporting this to Online Crimes. Thankfully, I caught this within 15 minutes of receiving the email and they told me there was nothing that they could do. I have cancelled my debit card and will continue to fight these charges. They said that I purchased:******** Certificate (In Person)$89.991 Universal Concealed Carry Holster$29.001 AZNR + FLNR Certificate$14.991 Come to find out this is a certificate for ******* and *******. TWO places that I do not live nor do I plan on going there anytime in the near or distant future.Initial Complaint
02/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Concealed Coalition solicits by email certification for concealed carry permits. They accepted my credit card payment of approximately $200 and then sent a message that qualification is not available in my area. I am attaching documentation of same. These guys are crooks.
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Contact Information
Customer Complaints Summary
90 total complaints in the last 3 years.
31 complaints closed in the last 12 months.