ComplaintsforConsumer Portfolio Services, Inc.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In March 6, 2024 and July 3, 2024 CPS made a credit inquiry. Also on March 6, 2024 and July 3, 2024 COAF done credit inquiries also. I have NO CLUE who these people are. And the unauthorized access to my credit is lowering my score. I DO NOT appreciate it and want these removed.

  Business response

  09/17/2024

  Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint. *** records show that ********* ******* applied for auto loans with CPS on 7/03/24 with ********************** **********. *** received the applications electronically. Ultimately, *** did not finance ********* *******. If you believe these applications were sent in error, please submit all relevant documentation to our Credit Report Response Team for investigation at Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. ***************************. Please note *** must report accurate information to the credit reporting agencies and cannot remove accurate information.

  Customer response

  09/19/2024

   
  Complaint: 22258238
  
  I am rejecting this response because: I have NO CLUE who they are. And DO NOT appreciate it lowering my credit score. They could of got my info from my info being leaked thank to AT&T 
  
  Sincerely,
  
  ********* *******

  Customer response

  09/29/2024

  Lies I  DID NOT apply for a car loan through *** ******** in June and July. Flat out LIES

  Customer response

  09/29/2024

  Meant I didn't apply for loan in March and July with ***********************************;

  Customer response

  09/29/2024

  Also as I said in my complaint and sent pictures of in my message on March 6, 2024 and July 3, 2024 COAF done credit inquiries also. I have NO CLUE who these people are. And the unauthorized access to my credit is lowering my score. I DO NOT appreciate it and want these removed.

  Business response

  09/30/2024

  Consumer Portfolio Services, Inc. (CPS) reviewed the complaint and additional correspondence. As stated in our previous response, our records show that ********* ******* applied for an auto loan on March 06, 2024 with ***** ******* *** and on July 03, 2024 with ********************** **********. *** received the credit applications electronically from the Selling Dealers mentioned and not from a data leak associated with AT&T. Ultimately, CPS did not finance ********* *******. If ********* ******* believes that these applications were sent in error or believes this is a matter of identity theft,please submit all relevant documentation send it to our Credit Report Response Team for investigation at Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. ***************************. Please note *** must report accurate information to the credit reporting agencies and cannot remove accurate information.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Consumer Portfolio Services was paid on time and more than what my monthly payment was often times. When the vehicle was taken in to the dealer for repeated warranty problems, the dealer paid CPS ( I was sitting right there when dealership called for a payoff ) they wrote the check out and sent it. THE FULL AMOUNT. On Sept 5 2024, *** filed derogatory remarks on my credit report tanking my credit score claiming Grid 9 *************** Claim. This was after they had reported a week prior that my account t was paid in full/closed They have refused on several occasions to send me any information regarding the closing of my account and locked me out of my online account. It appears they are using my information to commit insurance fraud in order to get more money.

  Business response

  09/26/2024

  Consumer Portfolio Services, Inc. ("***") has reviewed the complaint, attachments, and account. *** has received a similar complaint through **** **** Ohio Attorney General. Please find a copy of the *** response to the Attorney General complaint attached, which also addresses the Mr. ******* Better Business Bureau complaint. 

  Customer response

  09/28/2024

   
  Complaint: 22257882
  
  I am rejecting this response because: 

  The credit bureaus by law can only report whats being reported to them. Furthermore, you used the same screen shots provided by me to both the credit bureau, the Ohio attorney general, ****, **** ****** ****, and the *******************************. You did not pay anything on my account but still are reporting that you paid it off under a loss/charge off. 
  I have all the physical documentation from **** ****** that states otherwise. 

  Business response

  10/02/2024

  *** reviewed the re-reviewed the complaint and additional correspondence from the Customer. As stated in the previous response, *** reported the account as paid or closed accounts/zero balance and paid by company which originally sold the merchandise as of August 16, 2024.  CPS did not furnished information indicating that the account is associated with any insurance claim and/or charge-off. *** has sent an additional update in an attempt to correct any incorrect information that the credit bureaus have reflected on the tradeline. A copy of the update is attached, showing the information reported by ***. However, the information/error the Customer appears to be unrelated to anything related to CPS or within CPSs control. Any questions about how individual credit bureaus reflect the information furnished by *** must be directed to the respective credit bureau. Additionally, if the Customer obtained the credit report via a third party (i.e., not directly from the credit bureau),the Customer should consider requesting the free credit report from the bureau directly to confirm that the information is in fact being provided on the credit report. 

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm an current ongoing victim of identity theft and 2 data breaches the I'm part. Going forward after reviewing my credit report, on ********** and discovered account, inquiries and transactions that I didn't authorize. However, it show an inquiry from Consumer Portfolio Service on Jan. 13, 2022 which I didn't authorize. When calling them at ************** and entering my personal info they found no record. When searching ****** for what type of company it provides info that it's located in ****** *************** 1, ****** Building FAIR, ***********************************. However, the address on my credit report shows the address as CONSUMER PORTFOLIO SERVI ****************************************************************. In addition to all the above I have also discovered information stating that I having a business account which could involve ads, Which I didn't create and could have been do hacking my previous ****** accounts, that involved changing my ******************* options for hacking, phishing, spam, scams, and getting access to devices via my local network, IP address, internet service provider. I am seeking clarity. Can this please be investigated.

  Business response

  09/17/2024

  Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint. *** records show that ****** ****** applied for an auto loan with *** on 1/13/22 with ***** M 59 ******. *** received the application electronically. Ultimately, *** did not finance ****** ******. If you believe this application was sent in error, please submit all all relevant documentation to our Credit Report Response Team for investigation at Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. ***************************. Please note *** must report accurate information to the credit reporting agencies and cannot remove accurate information.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to dispute several unauthorized inquiries made by *** that have appeared on my credit report. I did not initiate or authorize these inquiries. I am a victim of identity theft and have taken steps to address this issue, including filing a complaint with *****************. A copy of this complaint is enclosed for your reference.The unauthorized inquiries by CPS are listed below:6/22/2023 1/20/2023 I request that all of these inquiries be removed from my credit report immediately and that steps be taken to prevent any future unauthorized inquiries.Thank you for your prompt attention to this matter. I look forward to your confirmation that these inquiries have been removed.

  Business response

  09/17/2024

  Consumer Portfolio Services, Inc. ("CPS") has reviewed the complaint. CPS records show that ******* ***** applied for auto loans on 1/20/23 with Easterns of ********* and 6/22/23 with ********** of **********. *** received these applications electronically. Ultimately, CPS did not finance ******* *****. If you believe these applications were made in error, please submit all relevant information, such as a copy of your credit report, to our Credit Report Response Team at: Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. ***************************. Please note *** must report accurate information to the credit reporting agencies and cannot remove accurate information.

• Initial Complaint

  08/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subject: Unauthorized Credit Inquiry on My Credit Report Dear CPS,I recently reviewed my credit report and discovered an unauthorized inquiry from CPS dated August 26, 2022, reported by TransUnion. I did not apply for credit or authorize this inquiry.Please investigate this matter and remove the unauthorized inquiry from my credit report immediately. Attached is a copy of my credit report showing the inquiry in question.I also request that you provide confirmation of the removal and take steps to ensure that this does not occur again.Thank you for your prompt attention to this matter.

  Business response

  08/12/2024

  Consumer Portfolio Services, Inc. (CPS) records show that ********************************** applied for an auto loan on August 26, 2022 with *********************** of Columbus. CPS received the credit application electronically.Ultimately, CPS did not finance **********************************. If ********************************** believes that this application was sent in error or believes this is a matter of identity theft,please submit all relevant documentation send it to our Credit Report Response Team for investigation at Consumer Portfolio Services, Inc., Attn: Credit Report Response Team, P.O. ***************************. Please note CPS must report accurate information to the credit reporting agencies and cannot remove accurate information.

• Initial Complaint

  08/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Consumer portfolio services has been contacted twice reference applying federal Servicemembers Civil Relief Act, Military Lending Act due to my move to active duty. They have failed to cap my interest rate at 6% during active duty and permanently forgive interest above 6% as required under the Servicemembers Civil Relief Act, Military Lending Act. This is a federal requirement that has been ignored at each contact.

  Business response

  08/07/2024

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint, account and our records. A review of our records and the account do not show any communication attempts have been made by the customer relating to the Servicemembers Civil Relief Act ("SCRA"). CPS has not received any documentation from the customer to review and confirm eligibility for the rate reduction under SCRA. If the customer has received orders relating active military service and wish for the rate reduction under SCRA, please send a copy of those orders to CPS via email at ******************************************************  

  Customer response

  08/15/2024

   
  Complaint: 22105188
  
  I am rejecting this response because: ************************* was contacted 28 Jun and ******************************* was contacted. Additionally. the matter is not being investigated by the Department of Justice.
  
  Sincerely,
  
  **********

  Business response

  08/19/2024

  CPS reviewed the additional correspondence and attachment. A review of the account and communication history does not show any record of the email being received. CPS attempted to contact the Customer, today August 19, 2024, regarding the **** rate reduction inquiry, however was unsuccessful and left a voicemail. As stated in our previous response, the Customer may email a complete copy of their ******************** Orders for review to *****************************************************. 

• Initial Complaint

  08/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Consumer Portfolio Services employee told Me I would receive my last car payment of $583 back because the car was traded in already days prior and I just wanted to make sure I was in good credit standing he assured me that I would receive the money back and 5 months later here we are they are telling me there is going to be no refund. They need to stand by what their employee said

  Business response

  08/16/2024

  Consumer Portfolio Services, Inc. (***) has reviewed the complaint, account and telephone interactions. The Customer called on April ******* and spoke to a *** representative. The Customer notified *** that the vehicle was traded in the past Saturday and *** should be expecting a payoff check. The Customer asked if the upcoming payment due on April 17, 2024, needed to be paid and was told it is recommended as Dealers do not always issue a payoff right away. Upon review of the entire telephone interaction, it was also confirmed that the *** representative did not tell the Customer that the April payment would be refunded upon receipt of the payoff from the Dealer. It was said to the Customer that they would receive a refund if there was any overpayment from the payoff check, not that the entire April payment would be refunded after the payoff check is received. *** conducted an audit and confirmed that you qualify for a refund of $40.04. The refund was issued in the form of a check and was mailed to the address on file on August 15, 2024. Please note,*** has no control over how quickly the **** Postal will deliver the refund.*** recommends allowing 7-10 business days before asking for a new refund check to be issued. *** will mail a copy of the audit, signed contract and payment history to the address listed on the account. For more information, or further explanation on the account, audit results and/or contract, please contact the *************************** at ************.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this repossessed/foreclosure auto credit report, with Consumer Portfolio Services, Inc. I do not have a contract/account with ******** They did not provide me with a contract/account as I requested.

  Business response

  08/07/2024

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint and our records. CPS reviewed this complaint and supporting document attached and was able to identify the referenced account. CPS has forwarded part of the complaint to our Credit Reporting Response Team. Per their investigation, they have concluded that identified account is accurately being furnished to the credit bureaus. Please note, CPS has not furnished any information indicating that the complainant, *********************************,is associated with the identified account and believes that the error is to be unrelated to anything within CPSs control. CPS recommends that the complainant review reputable information about mixed files, such as from one of the three major credit reporting agencies (****************************************************************************************).As stated in the linked article, you may need to call the toll-free number provided with your credit report and ask to speak with an Experian agent to help identify which account belongs to each relative. Any questions about how an individual credit bureau corrects a mixed file must be directed to the respective credit bureau.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sold car and they cashed the check 6/21/2024 from SRP ********************* The amount was not applied to pay off the car. Started receiving threats to repo the car due to missed payments. SRP confirmed check cashed. They have had to stop payment and file a fraud case as the company stated they did not have the money but confirmed the check cashed. This is still being reported against my credit. Because of this my other creditors are lowering my credit amounts available.

  Business response

  07/30/2024

  Consumer Portfolio Services, Inc. (CPS) reviewed the complaint and the account. Our records show CPS received the referenced payoff check on July 12, 2024. Please note, included with the payoff check was correspondence from SRP ********************* which stated the original payoff check was stolen. Prior to the payoff check, the last payment made by the customer was on February 14, 2024, As a result, the account was 80+ days delinquent and past due for the April, May, and June payment at the time of the payoff check was received. CPS has forwarded part of the complaint to our Credit Reporting Response Team. Per their investigation, they have concluded that CPS is furnishing the information to the credit bureaus accurately. Any questions about how individual credit bureaus reflect the information furnished by CPS must be directed to the respective credit bureau. 

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  0n 7/03/2024. I purchased a warranty from Portfolio in the amount of $4,800.00 with ********************************** Katy ****** The vehicle broke down in route home from dealership. The vehicular was towed to ************* in Layfayette, LA for repairs. Although stated and told by two Portfolio claim adjuster that the part would be covered. They denied the claim. The cost was $2,108 dollars for the repairs. Portfolio has failed to honor the warranty. The part that needed replacement was the Electric Control Module. Which is inclusive in the contract under Electronic High coverage,

  Business response

  07/29/2024

  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint. CPS is unable to locate this consumer's records with the information provided. CPS is more than happy to investigate if additional information is provided (e.g., CPS Account Number). Please contact ********************************* with specific truthful and accurate allegations for CPS to initiate an investigation. They can be reached at ************.

  Business response

  08/05/2024

  Business

  Most Recent Message

  Date Sent: 7/29/2024 4:56:30 PM
  Consumer Portfolio Services, Inc. (CPS) has reviewed the complaint. CPS is unable to locate this consumer's records with the information provided. CPS is more than happy to investigate if additional information is provided (e.g., CPS Account Number). Please contact ********************************* with specific truthful and accurate allegations for CPS to initiate an investigation. They can be reached at ************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩