ComplaintsforBabeCosmetics
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I paid for my 1st free subscription box, and never received it so contacted support. They told me since it said it was delivered they wouldn't refund (my $7 shipping). Therefore I cancelled my subscription then and there. They continued to charge me $36 for the next months box, so once more, I contacted them to cancel and refund. No refund or box delivered. ONCE MORE they charged me yet AGAIN $36 FOR ANOTHER MONTH! mind you I have cancelled now 3 times with NO merchandise! None of my money has been refunded, they refuse to cancel my subscription and continue to charge my account and not send me a thing! I've explained ever single time that I want to cancel and I demand to be refunded for everything I've never even received, not to mention all the cancellations for their subscriptions! Not a sole response from the company. Even disputes filed through my bank have been denied by babebox, so this now is flat out stealing money. I need help getting my $73 back and blocking them from taking more unauthorized money from my account after several cancelled subscription attempts. DO NOT ORDER FROM THEM AS THEY PRACTICE BAD BUSINESS AND VIOLATE SEVERAL CODES RIGHTS AND LAWS!Business response
12/13/2022
Dear customer,
Both of your orders were delivered. If you did not receive your order, please file a police report and send us a copy. We will be able to reship your order then.
Unfortunately, refund is impossible for delivered orders.
Thanks for understanding.
Customer response
12/15/2022
Complaint: 18523218
I am rejecting this response because: i had cancelled my subscription after never receiving my 1st order. your company illegally charged my account for 2 more months. i took the 1st order never received as a loss but i refuse to pay for the 2 months after i cancelled the subscription, especially since never have received them and also RE-cancelled to prevent the mistake from happening yet again, in which it continued for 2 more payments.
Sincerely,
*********************Business response
12/21/2022
Both orders were delivered. Here are the tracking numbers:
https://track.shiptracker.io/92748902712261543402598499
https://track.shiptracker.io/92748902712261543477888136
We areable to ****** the order as soon as we receive a copy of the police report.
Customer response
12/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
11/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hello I bought a BabeBox and 2 Mystery Items on November 1, 2022. It is now November 28, 2022. I still haven't received my BabeBox or 2 Mystery Items. They have taken the money off my card. I tried emailing them 2 times and left a message for them on the bottom of their website. I just want my BabeBox and 2 Mystery Items!!! I am sending screen shots of my purchase and that it shows it's not even sent yet.Business response
12/13/2022
Dear customer,
Both of your orders were delivered.
Please let us know when you are able to process the payment for the subscription.
Thanks in advance.
Customer response
12/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up the the subscription and paid for 12 months in advance. After the initial sign up in April 2022, I received my first box right away. Each month, the boxes are supposed to ship out between the 14th-18th each month. I have not received my May box, no email for shipment confirmation, and no response from the business as to what is going on. There is no phone number to call, either. I have sent 3 emails and haven't gotten a response.Business response
08/20/2022
Business Response /* (1000, 5, 2022/06/04) */ Dear customerm If you place an order after the 20th of any month, the system does automatically skip the next month. Your second order has been created. The future orders will be created every 1st of each month. Have a nice time:) Consumer Response /* (2000, 7, 2022/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) After many emails, I finally had a manager reach out to me and we figured out a solution. Still not satisfied with the customer service aspect of this business and will not be renewing my subscription.Initial Complaint
05/01/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I ordered the babe box online after a promotion was advertised for a free box with paid shipping. I've kept that subscription for several months but have recently wanted to cancel. I've tried accessing my account multiple times with the email I used when I signed up. The company emails me at this same address all the time but the website gives me the error there is no email matching mine on their system. Also their has been no communication when I've tried to email with the contact us feature on the website. I've asked for my subscription to be canceled and they have not responded. There is no number to speak with a representative to get help. It seems they take your money and don't care about resolving any issues. A couple of times my box arrived with broken make up and there is no way to get anyone to help. I want my subscription canceled ASAP. I will be contacting my bank to cancel any authorizations for this company if something isn't done soon. Very scammy to get people by offering a free item and then not allowing them to cancel like advertised at any time. I'll be continuing with ***** Babe box has been disappointing to say the least.Business response
08/18/2022
Business Response /* (1000, 5, 2022/05/05) */ Dear customer, Your order has been canceled and refunded. The subscription has been canceled as well. Thanks and have a nice time:) Consumer Response /* (2000, 7, 2022/05/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded my money and have advised the account is canceled.Initial Complaint
04/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I got one of their free boxes which means you get a box to see how you like it I guess and just pay shipping when I got the box and inspected the product they were small and the colors were too light I contacted them and told them I would like to cancel this subscription because the items are small and the colors are not for someone who is African American which I am I go to check my card and all of a sudden I have a 35 dollar charge on my credit card and some email saying thanks for your purchase when I purchased nothing from them I was in shock they just used my card and charged it without my permission I do not feel comfortable with them having my card now and would like them to cancel any subscription still there like I asked in the first place , to tear up any of my personal information and give me my money back that should be illegal what their doingBusiness response
08/20/2022
Business Response /* (1000, 9, 2022/05/05) */ Dear customer, If you received damaged or defective items, please send the pictures to our support email. *******@babecosmetics.com Thanks and have a nice time:) Consumer Response /* (3000, 11, 2022/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent them pictures of what I received they sent me 8 dollars back I want all my money back the products they are sending people are garbAge and not worth what they are charging Business Response /* (4000, 13, 2022/05/17) */ Dear customer, The products on the picture are not defective or broken. ******* is a surprise box and you have no opportunity to choose the products. If you wanted to choose exact products, better to buy them separately on the website. Also, the discount has been applied to your order. Have a nice time!Initial Complaint
12/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I cancelled my account and i have an email to back it up, they have continued to charge me.Business response
06/21/2022
Business Response /* (1000, 5, 2021/12/08) */ Dear customer, Your order has been canceled and refunded. Have a nice time:)
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.