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Business Profile

Cosmetics Sales

BabeCosmetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my 1st free subscription box, and never received it so contacted support. They told me since it said it was delivered they wouldn't refund (my $7 shipping). Therefore I cancelled my subscription then and there. They continued to charge me $36 for the next months box, so once more, I contacted them to cancel and refund. No refund or box delivered. ONCE MORE they charged me yet AGAIN $36 FOR ANOTHER MONTH! mind you I have cancelled now 3 times with NO merchandise! None of my money has been refunded, they refuse to cancel my subscription and continue to charge my account and not send me a thing! I've explained ever single time that I want to cancel and I demand to be refunded for everything I've never even received, not to mention all the cancellations for their subscriptions! Not a sole response from the company. Even disputes filed through my bank have been denied by babebox, so this now is flat out stealing money. I need help getting my $73 back and blocking them from taking more unauthorized money from my account after several cancelled subscription attempts. DO NOT ORDER FROM THEM AS THEY PRACTICE BAD BUSINESS AND VIOLATE SEVERAL CODES RIGHTS AND LAWS!

    Business Response

    Date: 12/13/2022

    Dear customer,

     

    Both of your orders were delivered. If you did not receive your order, please file a police report and send us a copy. We will be able to reship your order then.

    Unfortunately, refund is impossible for delivered orders.

    Thanks for understanding.

    Customer Answer

    Date: 12/15/2022

     
    Complaint: 18523218

    I am rejecting this response because: i had cancelled my subscription after never receiving my 1st order. your company illegally charged my account for 2 more months. i took the 1st order never received as a loss but i refuse to pay for the 2 months after i cancelled the subscription, especially since never have received them and also RE-cancelled to prevent the mistake from happening yet again, in which it continued for 2 more payments. 

    Sincerely,

    *********************

    Business Response

    Date: 12/21/2022

    Both orders were delivered. Here are the tracking numbers:

    https://track.shiptracker.io/92748902712261543402598499

    https://track.shiptracker.io/92748902712261543477888136

    We areable to ****** the order as soon as we receive a copy of the police report.

    Customer Answer

    Date: 12/26/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/29/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I bought a BabeBox and 2 Mystery Items on November 1, 2022. It is now November 28, 2022. I still haven't received my BabeBox or 2 Mystery Items. They have taken the money off my card. I tried emailing them 2 times and left a message for them on the bottom of their website. I just want my BabeBox and 2 Mystery Items!!! I am sending screen shots of my purchase and that it shows it's not even sent yet.

    Business Response

    Date: 12/13/2022

    Dear customer,

    Both of your orders were delivered.

    Please let us know when you are able to process the payment for the subscription.

    Thanks in advance.

    Customer Answer

    Date: 12/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/24/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up the the subscription and paid for 12 months in advance. After the initial sign up in April 2022, I received my first box right away. Each month, the boxes are supposed to ship out between the 14th-18th each month. I have not received my May box, no email for shipment confirmation, and no response from the business as to what is going on. There is no phone number to call, either. I have sent 3 emails and haven't gotten a response.

    Business Response

    Date: 08/20/2022

    Business Response /* (1000, 5, 2022/06/04) */ Dear customerm If you place an order after the 20th of any month, the system does automatically skip the next month. Your second order has been created. The future orders will be created every 1st of each month. Have a nice time:) Consumer Response /* (2000, 7, 2022/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) After many emails, I finally had a manager reach out to me and we figured out a solution. Still not satisfied with the customer service aspect of this business and will not be renewing my subscription.

BabeCosmetics is NOT a BBB Accredited Business.

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