We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cosmetics Sales

Luxury Cosmetics #55

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Glamour Infra Red Light Therapy device for $6000 on 10/25/23 at Luxury Cosmetic #**, *********. Since this purchase the item stopped working and was returned to the distributor, (Glamour ********) for a replacement. Initially the device failed to work on Dec 6,2023 and after contacting Glamour ******** I was instructed to return the defective device for a replacement. The replacement was received on Jan 24, 2024, which meant that we had been without the device for 7 weeks. The replacement device has now stopped working and will need to be returned to **************** once again for a new one, and we will be without something that we paid a large amount of money for. I spoke with the distributor about a full refund and was told that we would have to contact the retailer where we purchased the device. In contacting the retailer, Luxury Cosmetic #**, I was informed that there are No Refunds and only Exchanges within 14 days, so I am out of luck getting a refund for this. My recommendation for this retailer is BUYER BEWARE!!!!!

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into their store and made the mistake of allowing them to put an eyecream on me that I ended up having a horrible allergic reaction to. I was also talked into purchasing additional products that were to be shipped to me, but never arrived. I both emailed and called to tell them to cancel the products and was told i had to file a dispute- that they couldn't help me

  • Initial Complaint

    Date:12/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 14th while on a weekend getaway to *********, I was given a complementary eye treatment at Luxury Cosmetics #55 at the address referenced in my complaint (address per my receipt- the product itself is Forever Flawless). The staff was super-friendly and made me feel great about the results. They even talked up my husband as I was being treated. I was sold the product they used for $160.00 before tax. I was told it would last me for two years. I knew that part wasn't likely, but I was still happy with my purchase. Until I got home and tried it- the bottle was completely empty. Zero product could be extracted. I felt so disappointed, then angry, then embarrassed that I fell for this scam, that it took me a few weeks to get back to angry that this business is probably doing this all the time. I would like a full refund. I would also like to report them to the BBB as a warning to others.

Luxury Cosmetics #55 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.