Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received my cpr certification card.

  

  Business Response

  Date: 03/13/2025

  Hi BBB/*****,
  
  Please note that ***** has not contacted us or given us the opportunity to assist with her order in any capacity. We verified her address, and it matches the one we have on file. We have processed a reshipment, which should arrive within 2-5 business days.
  
  The hard cards are not a purchased item, so they are complimentary provided, and at our discretion. If we receive mail marked as "returned to sender," we do not reship it.
  
  Since we followed our terms, we request the complaint not be counted as a complaint.
  
  Terms:
  FAQ: *******************************************
  Disclaimer: **********************************************
  Terms: ****************************************************
  

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase transaction was made 2/28/25. I had reached out to *** several times via email and phone, ***************** weeks prior to no avail. Im an employer who scheduled a group class for today. Obviously, this phone number is not assigned to customer service. I need to add 2 attendees to the class to get the group rate for a total of 9 attendees. Well, the system wants to charge for 5 additional. The 2 Attrny has already paid me, took the course and passed the exam but cannot register to get their certificates because I need to pay but it will have to be non-group rate and possibly them having to retake the exam.

  

  Business Response

  Date: 03/03/2025

  Hi BBB/******,
  
  Thank you for reaching out. We wanted to clarify that we did not receive any emails prior to March 1st (Saturday), and we have been responding in a timely manner.
  
  Our group purchase system requires a minimum order of 5 students at a time. For your reference, we have attached a screenshot of our Groups page for further clarification.
  
  To resolve this, you can purchase the additional 5 seats in your group account. If your trainees have already completed the course, they can simply use your group link to bypass the course and proceed directly to the test. Once they pass, they will be added to your group admin page. Next, you can email us at ********************************** and request a refund for the original orders.
  
  We also kindly request that this complaint not be counted, as we have followed our terms and conditions and have not caused or contributed to any issue.
  
  Please let us know if you need any further assistancewere happy to help!

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my cpr card a month ago and I still havent received it I email the company about me not receiving for what I paid for I have not gotten no response I felt like I been scammed

  

  Business Response

  Date: 11/21/2024

  Hi, we hope this message finds you well. The customer placed their order on 10/15/24 and reached out on 11/12/24 to let us know they had not received their card. To provide context, weve attached two sets of email exchanges where we requested the customers confirmation of their shipping address before sending a replacement, to ensure it arrives at the correct destination. Unfortunately, we have not received a response from the customer, and it has now been over nine days since our last communication.

  
  We kindly ask you to reach out to the customer and request that they reply to our email or confirm their shipping address here. Once we receive the necessary information, well be happy to send out a replacement card promptly. As part of our policy, we always verify the shipping address before reshipping to avoid delivery issues.

  
  We also respectfully ask that the complaint be removed, as **** made multiple efforts to resolve this issue but have not received the information needed to fulfill the order. Additionally, this inquiry has exceeded our 30-day refund policy.

  
  Thank you for your understanding and assistance in resolving this matter.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CPR course from this company which ended up not being accepted by my credentialing board. I emailed the company to inquire if they could get credentialed by Wisconsin, and received an email response stating that was not a possibility at this time but that I could receive a refund. However when I replied to inquire how to get the refund, they replied back 11 days later and stated I was beyond the refund window. I am frustrated that they first offered a refund, and now they drug their feet and declined the refund. This company is a fraud.

  

  Business Response

  Date: 10/24/2024

  We appreciate the opportunity to provide clarification regarding Tracys request.

  
  Our website clearly states in several prominent areas, including the header, footer, FAQs, course information page, disclaimer, and Terms of Service, that customers should verify requirements with their employer or licensing board before making a purchase. ***** made her purchase on 07/27/24, and the refund eligibility period expired 30 days later, on 08/26/24.

  
  We received Tracys initial request for a refund on 10/01/24, which was well beyond the refund window. Despite this, in the interest of maintaining positive customer relations and as a gesture of goodwill, we have processed a refund for her,  even though it was outside of our stated policy, which is 30 days found here: *************************************************
  

  
  We have always been transparent with our policies and provided ample resources to assist customers in making informed decisions. We hope this response helps clarify the situation. Due to us following our terms, we request the removal of the complaint.
  

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** completed an online Basic Life Support course 9/20/2024 and paid for shipping of the certificate/wallet card. I was under the impression that the certificate will ship within 24hrs of complete payment and I will receive it within 2-5 business days. I reached out to customer support twice requesting assistance on delivery issues to no avail. My complaint is the company misleading advertisement of shipping materials after payment, lack of customer support, no notification of shipment and no information on how to request a refund. I was really looking forward to receiving what I paid for or at least a response from customer support.

  

  Business Response

  Date: 10/01/2024

  Hi Tekeylia,
  
  Thank you for reaching out. We kindly ask that you refer to our earlier response this morning, in reply to your email sent yesterday. We addressed your concerns in a timely manner, and there was no delay or failure to respond as you mentioned. Unfortunately, there are rare occasions when an order is not received due to factors beyond our control. Given that the shipping address on the BBB matches our records, we we process a reshipment for you. Please note that the card was sent as a courtesy and not as a purchased item, and per our terms, we reserve the right to withhold delivery at any time. For more details, please review the terms provided below.
  
  Additionally, the image "IMG_9456" of the order received email contains the digital certification. You can find that certification, along with the receipt, as mentioned in your images provide. See the certification below for your reference.
  
  If you have any further questions or need additional assistance, please don't hesitate to let us know by emailing us at *********************************** and please allow a period of time for us to respond.
  
  Terms section: The Wallet Cards: "given free of charge and can absolutely NOT be given at any time"  ****************************************************
  
  Certification delivered by email: Contained in the image provided: ********************************************************************

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent received my BLS card. It said 5-7 business days and its June 12th and i order its on May 22th

  

  Business Response

  Date: 06/13/2024

  Hi *****,
  
  We sincerely apologize for the inconvenience caused by not receiving your card. While the order was shipped, various factors may have contributed to this issue. Nevertheless, as the disputed address matches the order address, we have arranged for a reshipment, which will be dispatched within the next 24 hours.
  
  Given the uncertainty surrounding not receiving the card, we kindly request that the complaint be removed. Additionally, we had not received any prior communication regarding this issue, which would have enabled our team to address it promptly.
  
  Thank you for your understanding and patience.

  Customer Answer

  Date: 06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* ******

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the exam and I got an emailed version a paper version for my wallet. I ordered this on May 14th. Today is May 28th and I have not received the card. I need it for work. I am a CNA. Can you please send the card out?

  

  Business Response

  Date: 05/28/2024

  Hi *****,

  
  Thank you for your email. We have responded asking you to verify your address to ensure you receive your card. We need to confirm your address since the original order was not received. Please check your email and reply at your earliest convenience.

  
  We understand how important this is and are committed to resolving the issue as quickly as possible. Thank you for your patience.

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24 2024, I took the exam on their website for CPR and BLS. Employer told me it wasnt acceptable and that it was NOT AHA approved.

  

  Business Response

  Date: 02/24/2024

  We never stated the *** approved us. The *** does not approve their competition. We only follow their guidelines, which OSHA directs. Furthermore, we do not claim that all employers will accept our training. We specifically state we have a high estimated acceptance rate.

  However, we do provide a 100% refund for clients who follow our refund policy, which can be found here: *****************************************************

  

  Business Response

  Date: 02/24/2024

  We never stated the *** approved us. The *** does not approve their competition. We only follow their guidelines, which OSHA directs. Furthermore, we do not claim that all employers will accept our training. We specifically state we have a high estimated acceptance rate.

  
  However, we do provide a 100% refund for clients who follow our refund policy, which can be found here: *****************************************************

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent received my card for my cpr it said 5-7 business days and its January 8th i order its on December 27th

  

  Business Response

  Date: 01/11/2024

  The email address provided by the customer differs from the one we have on record ******************************

  The purchase was made on December 27, 2023. To date, we have not received any correspondence from this customer to rectify the situation. It's important to note that the card is a complimentary offering from our end, not a purchased item. We hold the discretion to withhold the card if deemed necessary for any reason at anytime. See here:
  
  NCPRF terms: ********************************************************
  
  Section: 3. Certification and Wallet Card: The Wallet Cards
  
  Kindly we have initiated a re-shipment of the card. Please allow 5-7 business days for delivery. We appreciate you being our customer. In light of the absence of communication to address this issue and considering our terms and conditions, we request that this negative review not be displayed.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The national cpr foundation doesnt have the expiration date on the certificate and i cant not use it. I feel that they are just taking people money and i want my money back please and thank you.

  

  Business Response

  Date: 01/05/2024

  We've been operating for over a decade using the same certification information without any issues. Our certificates clearly indicate they are "Valid for 2 years." Therefore, if a customer completed their course on January 4th, ****, the certificate's validity would extend until January 4, ****. We also provide a sample certificate on our homepage, located just beneath the phrase, "Click the Button Below for a Certificate Preview." The details on the certificate are recognized and accepted by tens of thousands of employers throughout *****************.
  

  While your reason doesn't align with our criteria for a refund, we're willing to process a refund under our "rejection by your employer" policy, should your employer not accept the certificate. To request a refund please follow the steps here: *****************************************************