ComplaintsforOne Nevada Credit Union

• Initial Complaint

  01/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was assessed 3 overdraft fees, including 1 when I had a positive balance in my account. My direct deposit paycheck is being held in pending while they sit and assess fees on my account. I called last week and they had assessed 3 overdraft fees at that point, stating that its $35 per transaction. When I asked the representative to explain why the number of overdraft fees didnt match up, she proceeded to tell me that the overdraft fee charges were a charge as well, and then quickly turned to stating she would remove the extra overdraft fee. Now, 2 days later, I look at my account and Ive been hit with another 3 overdraft fees, including fees while my account is positive. The way the pending transactions are structured, it also looks like theyre not going to release my paycheck until these other 4 transactions (which I accounted for in my balance before they hit me with over $100 in fees), hit.

  Business response

  01/05/2024

  We contacted our member and the matter has been resolved.

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied and went thru the loan process for a Refi Auto Loan to replace a high interest loan with Ally. after several days a decline letter was sent to and had other reasons checked? upon going into branch to discuss and advised them of discrepancies with the credit score was wrong and that no specific reason given for the decline. asked the *** to have manager call me about the loan. after some time, the manager called and stated that my debt ratio was at 100% and a credit score of 560? which was wrong, and I told her that I have a credit report tracker and score for Experian. she stated that she would talk to underwriting but that I could not have any conversation with underwriting. after the weekend, I went into the branch and asked for Manager who was busy and left an analysis of income/Debt and the decline letters. after a couple of hours, she called and stated that a senior underwriter looked at my loan and declined for charge offs that are several years old. I asked for a decline statement and hung up the phone.

  Business response

  12/21/2023

  A response addressing these concerns was sent to our member on 12/21/2023.

  Customer response

  01/11/2024

   
  Complaint: 21033081
  
  I am rejecting this response because:

  One Nevada had serious errors and still refuses to correct their errors. When I applied Jointly with Spouse for Refi of Vehicle Loan, the letter listed wrong info and credit scores. when brought to their attn, they did not rerun app with correct scores and updated delb/ratio.

  
  Sincerely,
  
  *************************

  Business response

  01/29/2024

  We suggest that our member contact the credit bureaus to dispute any incorrect information.  If the information being reported is correct, One Nevada Credit Union would be happy to re-run the credit upon receiving a new loan application.

  Customer response

  01/29/2024

   
  Complaint: 21033081
  
  I am rejecting this response because:
  The company is just shoveling BS. if they really wanted to do a service and fix this matter but no they would rather point the finger elsewhere and not take any responsibility for their actions. it really won't matter soon, as another acct for checking has been opened and after the direct deposits are changed the acct will be closed and good riddance. as for the refi, *********** took actions and did the refi for a lower APR and shorter terms. so bye bye One Nevada and so long

  Sincerely,
  
  *************************

• Initial Complaint

  11/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached out as the phone told me to close my account by faxing documents to the company to close my account. I also sent documents on a charge that I disputed that I never received a letter for. The disputes team said they never got the fax of evidence for a charge of ***** that made my account go negative. They also said my card was closed due to fraud when I reported a fraud claim and my old card was still in Spotify and they charged it illegally on a closed card the bank allowed transaction. My account wasnt closed when I faxed tgem and they added another **** fee to my account for negative balance when it should have been closed 11/21/2023.

  Business response

  11/27/2023

  Fees have been refunded and the account was closed at the member's request.

  Customer response

  11/28/2023

  I just need to know the balance left owed and if the disputes team will still look into the dispute for the dh gate charge 

  Customer response

  11/29/2023

   
  Complaint: 20908750
  
  I am rejecting this response because: I just need to know the balance left owed and if the disputes team will still look into the dispute for the dh gate charge 
  Sincerely,
  
  ***********************

  Business response

  01/05/2024

  We contacted our member and this matter has been resolved.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications,I do not have a contract with ONE NEVADA CREDIT UNION,they did not provide me with the original contract as I requested

  Business response

  11/09/2023

  We responded directly to our member.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Around 8-6-23 I transferred @$200 from my BofA account to my One Nv CU checking account. It was applied to my car loan. I just paid today 8-24-23 $50 from my BofA to my One NV CU credit card and One NV CU took $70. This bank is doing very deceptive banking and is not in way OK. I would like them to be checked for fraud. Thank you

  Business response

  08/30/2023

  We have responded to our member addressing this issue.

• Initial Complaint

  06/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hope this email finds you well. I am writing to express my deep dissatisfaction with the unprofessional conduct and harassment I experienced during a recent conversation with one of your ********************** representatives, ****** on. I believe it is crucial to bring this matter to your attention so that appropriate action can be taken to rectify the situation and ensure such incidents do not occur in the future.During our conversation on 6/14/23, I called the Nevada Credit Union ********************** to discuss certain charges that I did not authorize. From the outset, I must emphasize that I approached the conversation with a calm and respectful demeanor. However, I was taken aback by ******** behavior, which was both rude and disrespectful. I was subjected to verbal threats, belittlement, and even harassment as ******* went so far as to hang up on me abruptly.As a customer, I expected to be treated with professionalism, courtesy, and respect. Unfortunately, my experience with ****** has left me deeply disappointed and concerned about the standards of customer service at ********************************************************************. It is essential to highlight that such behavior not only reflects poorly on your institution but also has a significant impact on customer trust and satisfaction.I kindly request that a thorough investigation be conducted into this incident to establish the facts and address the issues at hand. It is my sincere hope that appropriate measures will be taken to ensure that future interactions between customers and your representatives are characterized by professionalism, empathy, and adherence to established communication standards.In the interest of maintaining a positive customer-business relationship, I believe it would be prudent for Nevada Credit Union to take the necessary steps to rectify this situation promptly.

  Business response

  06/20/2023

  Management from the Credit Union reached out to our member to discuss the matter.

• Initial Complaint

  04/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Today, 4/10/23 I go into One Nevada Credit union off Eastern and Serene, prior Ive been to this location about 5 years ago loved the staff. So I revisited the location when I opened my account again. However, when I came in I was hit with this negative energy, no one greeted me, there are ladies in this office, but yet it smells horrible, however I put my information in the kiosk and thats when *********************, assisted with me. Very negative I was told to just enter the branch and make a deposit, I brought my id and I have numerous credit cards she asked if I had a social security card with me I informed her no, I dont carry that around she went from could I bring it back to all of sudden because she asked me like I was a child my social pulled up two names well I had a name change jn 2020, I informed her and I told her

  Business response

  04/27/2023

  The Credit Union contacted our member and we consider this matter closed.

  Customer response

  04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I tried to disputing a transaction with my bank after reaching to the merchant who was unable to assist me. After the bank completed their investigation I was advised that I need to reach out to the merchant for a refund. The purpose of a dispute is to have your bank settle with the merchant after I failed to settle with the merchant the bank should not burden the customer with going back and forth with the merchant after initially trying to resolve it.

  Business response

  03/02/2023

  We are providing a refund to our member.  

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My account was negative less than $100 for a month and when I went to deposit money into the account, the atm ate my card and when I went inside she told me they closed my account. I then gave her the money my account was negative to settle it. I go on the app because I still had a savings account and saw that my checking account was back and they had charged me a $5 checking fee which made my account negative. Then proceeding to charge me $2.50 every day since for having a negative balance. Not a good credit union. Worst credit union I have ever dealt with. Do NOT use them. They should call themselves BANK of Nevada. Not a credit union.

  Business response

  12/21/2022

  We have refunded fees and will communicate directly with our member.

  Customer response

  01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They charged me 7 times on an account that had enough money to cover. I spent **** on a **** account and they charged me seven $35 fees. Then they were rude on the phone. They are making money off of people. No help at all.

  Business response

  10/26/2022

  This concerns were discussed with our member and we consider this matter closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩