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Business Profile

Dumpster Services

Western Elite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While driving northbound on Highway 93 in *********, **, a golf ball-sized red rock flew from the top of the trailer designed to carry rocks and other such items and struck my windshield causing a quarter-sized crack. After informing the company of the incident their response was to suggest I go through my insurance carrier to repair the damage as if it were random debris on the road that caused damage to my vehicle. The company also suggested that my insurance company would fix the damage with little effect against me. I saw the rock fly off of the trailer and crack my windshield. If it is so simple Western Elite should use their insurance to repair my windshield and in the future be more diligent to make sure their business of transporting gravel, debris, and the like does not cause damage to other people's property. Unfortunately, Western Elite refuses to be responsible for the damage their employees/vehicles caused. It is no coincidence that a golf ball-sized rock flew from the top of their truck and cracked my windshield. It was not random debris from the road but one of the three trucks that were on the same stretch of the road that caused the damage. I was able to get the cab number and photo of the vehicle that caused the damage while also driving on the highway. I also have a photo of the second vehicle that was not throwing rocks onto the highway.

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