Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seeking help to access my email account on MSN, which sent me to this site. I was advised I would be charged $1.00. I gained no help in accessing my account. Not only was I charged $1.00, I discovered that I was charged an additional $46.00 that I never agreed to. So, in less than an hour of getting no help, I was charged twice. I have contacted this company with no response. I expect to be refunded everything they charged me for. I also saw several similar complaints on the BBB for the exact same issue.07/01/2024ASK-CREW IAT ****** -$46.00 $679.85 07/01/2024ASK-CREW IAT ****** -$1.00 $725.85

  Business Response

  Date: 07/16/2024

  Dear, *******************
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  We aim to deliver the best possible experience to all our customers. In this case, we were NOT able to locate your profile at our service based on the information available from your message on the BBB. 

  Please contact us directly at *********************************** We will then be able to identify you as our user and assist you with your case. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21953046
  
  I am rejecting this response because: I already reached out to you and got no reply.  You took my money and you were not given permission to take more than $1.00.  AND you didnt fix the issue.   I want my money back.

  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 07/31/2024

  I agreed to a $1, not $46.  I expect them to refund me just like all the other complaints on here., Every single one of them had the same experience I did.  They agreed to be charged a $1, NOT $46!!  I also used the email they provided to contact them directly.  This is what I got back.

   

  Refund
  Inbox
  Search for all messages with label Inbox
  Remove label Inbox from this conversation
  
  
  
  **** Gates <**************************> Mon, 29 Jul, 13:29 (2 days ago)
  
  
  
  to support
  
  
  
  
  
  
  
  This issue was sent to you with no response once I realized you took more than you should have.  Then it was sent to the BBB.  You happily took my $46.00 as I can see on the BBB website and is an issue for many.  I want my money back as you did not resolve the issue AND I only agreed to the $1.00.  I expect my money to be refunded ASAP as this has been far too long to be resolved.  As you can see, they are nothing, but scammers who take people's money and do nothing to resolve the issue.  My next step if they DO NOT REFUND MY MONEY, is to go higher to file my complaints.  I WANT MY REFUND!!
  
  
  07/01/2024 ASK-CREW IAT ****** -$46.00 $679.85
  07/01/2024 ASK-CREW IAT ****** -$1.00 $725.85
  
  *********************
  
  
  
  
  
  
  Mail Delivery Subsystem <****************************> Mon, 29 Jul, 13:29 (2 days ago)
  
  
  
  to me
  
  
  
  
  
  
  
  
  
  Address not found
  Your message wasn't delivered to ********************************** because the address couldn't be found or is unable to receive email.
  LEARN MORE
  The response was:
  550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. For more information, go to ******************************************************************************************* - gsmtp
  

  Business Response

  Date: 08/13/2024

  Dear *******************
  Thank you for your answer.

  We have reviewed the data in our system and can confirm that the refund has been successfully processed on our end. Please be aware that there may be a delay in the refund appearing in your account due to your bank's processing time. We kindly ask that you allow 7-10 business days for the funds to be credited.

  Processing time can vary depending on your bank's policies and procedures. While we have ensured that the refund was initiated promptly, some banks may take longer to complete the transaction. If the funds do not appear in your account within the specified time frame, please contact your bank directly for further assistance. We appreciate your patience and understanding.
  In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3rd I became frustrated with a ****** thing (I later learned it's an app) called Easy Home Screen. I asked "How do I get rid of Easy Home Screen? I was "instantly " taken to "Ask Crew". I did not choose it." I must have given my card information but, I don't remember doing it. " ****" informed me he was "not part of the Easy Home Screen team" but said he could help me. He did help me with some basic information. After I was done and disconnected, I got notified that my conversation would cost me $46!!At NO TIME in my conversation with "**** " was I informed that our SHORT conversation was going to cost me anything! This information was buried (I guess)in the "mouse print " of the "Terms and Conditions " as well as the fact that my $$ were "nonrefundable".Question: Is this legal NOT to give cost information out front?Or, is this a buyer beware? I have NEVER had something like this happen. I am 75years old and was under the impression that I was getting a friendly service: WRONG.Can you help me? My income is VERY limited and not really enough to live on as it is so $46 is a BIG bite!

  Business Response

  Date: 07/16/2024

  Dear ***************************-?avota,
  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon.

  In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew

  
  

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/01/24 Noticed two charges to my credit card for $1.00 and $46.00 from askcrew.com. I have never opened an account there or gave anyone my card number. I have disputed the charges on my card and cancelled the card. It is scary how they got my card number to place a charge on my account. This company is nothing but an illegal scamming operation and needs to be shutdown!!!

  Business Response

  Date: 07/16/2024

  Dear *************************,
  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon.

  In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to connect to *******. In the process this service appeared giving me the impression thst I was working with Peacock. Next thing I know they are chatting with me about the problem and then I discover thst its not Peacock. They just showed up giving me the impression that it was Peacock. Now they want to charge me to get rid of something I was trying to order in the first place!

  Business Response

  Date: 07/16/2024

  Dear **************************************,
  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  We have reviewed records in our database and we would like to confirm that there was only one charge of USD ***** initiated from our end. This charge was declined by the servicing bank and did not go through. As a result, no subscription was initiated.

  In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 7/4/2024, in an attempt to get information on how to deposit $ on my daughter's Straight Talk Wireless account, I was directed to Ask Crew. I was told I would be charged $1, which I thought was a charge for using their 'chat' service. Instead, less than 8 hours later, Ask Crew took $46 from my checking account. It took a ****** Search to figure out what this charge was for, a supposed 'subscription', and how to stop, cancel this 'subscription', any further charges.I was in no way told either in the online Ask Crew text information or in my 'chat' with an Ask Crew rep, that I was agreeing to a 'subscription' for which I would be charged $46/month. I would like the $46 Ask Crew collected from my checking account be refunded.

  Business Response

  Date: 07/16/2024

  Dear ***************************,
  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  We have reviewed records in our database and identified a total of $47.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

  In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response, the refunding back to my account  of the 1st monthly subscription charge and unsubscribing from the service, made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was directed to this site by Trust Pilot or Ask Crew after wanting to submit a review for Paramount. They charged me ***** immediately for a service I neither asked for or wanted. This happened on July 1, 2024. I am a senior on a fixed income. I want an immediate refund to my bank account

  Business Response

  Date: 07/19/2024

  Dear *********************,
  Thank you for taking the time to submit your message through the BBB platform.
  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. We are not affiliated with Paramount. 

  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  We aim to deliver the best possible experience to all our customers. In this case, we were NOT able to locate your profile at our service based on the information available from your message on the BBB. 

  Please contact us directly at *********************************** We will then be able to identify you as our user and assist you with your case. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want to cancel my subscription now

  Business Response

  Date: 07/16/2024

  Dear ***********************,
  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

  We want to confirm that your subscription was canceled, there will be no further charges.
  In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to open a ***** account and thought I was inquiring on their chat line. I feel that I did not realize I was in askcrew. I would like the $46.00 charge should be reversed/refunded.I did not intentionally request a ask crew subscription.I am a senior citizen that does not navigate technology well.Sincerely,*******************

  Business Response

  Date: 07/08/2024

  Dear *******************,
  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

  We have reviewed records in our database and identified a total of $92.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

  In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an inquiry about an Amazon mix up and the virtual person sent me to the site askcrew.com I thought I was still in Amazon. The site said there was a $46 service charge but just a formality and it would be returned. I was scammed. I now keep getting $46 automatically taken out of my account monthly. Since I am 84, a new widow and not in good health it is hard to go to the bank and get everything changed and all my electric bills etc. notified. What can I do? Thank you.

  Business Response

  Date: 07/08/2024

  Dear *************************,
  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  We strive to provide every customer with the best possible experience at our service. Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

  We have reviewed records in our database and identified a total of $92.00 in charges to your account. We confirm a full refund of that sum. It has already been initiated. You should have received it in your account by now, or if not, you can expect to get it soon. 

  In case you have any other questions, our customer support team at ********************************** will be glad to assist. 
  Thank you in advance.
  Best regards,
  Ask-Crew
  

  
  

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online seeking a copy of information and receipts from my credit card company to clarify charges. The Ask-Crew website came up in response to my online search looking very much like my Upgrade card site (similar colors, layout). In response to the popup, I relayed that I was seeking to get information regarding charges. The site asked me for a $1 which although strange, I paid. The information provided was obviously an AI chatbot and did not resolve of even address my specific concerns. Just general info about credit card transactions. Then I got a bank statement showing I was charged $46 for a membership with reoccurring billing! I did not agree to this and in attempt to cancel received an email with the web address xxxx out! I want my money back and I want people to know this is fraudulent.

  Business Response

  Date: 07/08/2024

  Dear *********************,
  Thank you for taking the time to submit your message through the BBB platform.

  Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. 
  Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.
  We aim to deliver the best possible experience to all our customers. In this case, we were NOT able to locate your profile at our service based on the information available from your message on the BBB. 

  Please contact us directly at *********************************** We will then be able to identify you as our user and assist you with your case. 
  Thank you in advance.
  Best regards,
  Ask-Crew