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Business Profile

Ecommerce

Ask-Crew

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 168 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was having a problem with an online purchase and the company referred me to Ask-Crew for resoluttion. Ask-Crew said the charge would be $1 which would be refundable in certain circumstances. Checked my credit card and they have charged me $72.37. I contacted my credit card provider to have the chages reversed and they informed me that Ask-Crew had signed me up for a monthly subscription. There was never any mention of a subscription service in our interactions. i have cancelled this credit card and would like to tell everyone that Ask-Crew is a SCAM.

  • Initial Complaint

    Date:09/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had fraud on my phone where the fraudsters took over the my phone putting it in SOS Mode. I thought I was talking with my phone provider Spectrum through my computer as I had no way of calling out. I was brought to the sight that I thought was Spectrum it stated it was a refundable $1.00 charge. The person on the other end said they could not help me that I needed to go back to my provider. When my phone was finally fixed within I noticed a email from ASKCREW, I cancelled ASAP. The next day I noticed ASKCREW took out $46.00 out of my account. I called and stated I wanted a full refund I did not authorize $46.00 dollars, the response I received was you will receive an email within 48 hours. The customer service *** from ********************** asked if I had questions. I asked why did they say a dollar refundable charge and take out $46.00. My question was not answered. I received a partial refund of $23.00. I have called ASKCREW again ask asked for a full refund. I got the same response you will receive an email within 48 hours.

  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged me for a monthly subscription I didnt see or want.

    Business Response

    Date: 09/23/2024

    Dear ********* *****,

    Thank you for taking the time to submit your message through the BBB platform.

    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. Creating an account on our platform is possible only by the customers themselves. No accounts are created automatically at our service. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Without the initial charge, it is impossible to access a chat with an expert.

    We aim to deliver the best possible experience to all our customers. In this case, we were not able to locate any charges from our side based on the information available from your message on the BBB. We will reach out to you at the email address to request additional information so we could investigate this matter further.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. We will also be happy to see you among satisfied Ask-Crew customers in the future.
    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ask-Crew have charged my credit card with $47.00 and apparently this is a recurring charge. I did not enter into any arrangement with Ask-Crew, have no need of their services , and want any and all money billed to me refunded.

    Business Response

    Date: 09/19/2024

    Dear ****** ***********,

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ****** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist.

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had accidentally ordered a product from ******. When I looked up the contact number I was routed to this company. I was asked for a credit card number for a $1.00 surcharge to process the refund. Instead they enrolled me into a program without my consent and charged my account $46.00 with a recurring monthly fee.

    Business Response

    Date: 09/19/2024

    Dear ***** ****, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. The charge of USD ***** was not successful, thus - was never charged at your account total.

    Our team has already processed a refund of USD ***** on 11 September 2024. Please allow 5-7 business days for it to appear in your account. As for the remaining USD *****, we made several attempts to refund it, but the transaction failed every time. Our billing team has already contacted you directly at ******************** regarding the issue.

    In case you have any other questions, our billing support team at ********************************** will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered food from a delivery service I use frequently. The driver delivered a sealed pkg. Three items were missing. Called restaurant and they referred me to delivery service. Services website referred me to Ask-Crew to help me. They requested a $1 fee which I paid. Then I found they were a tech service and had charged a $46 recurring monthly fee for future services. They had nothing to do with the delivery service. I could enter "stop" but there was no place to enter. I will call my ************ to try to stop payment but I don't know how to get my money back. I did not ask them to assist me once I realized that is was a possible scam. I would like to get my $46 back.

    Business Response

    Date: 09/19/2024

    Dear ***** ********, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD 1.00 in charges to your bank account. The charge of USD ***** was declined by the ***************

    We confirm the refund of USD 1.00. You can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    trying to sign out of my galaxy tablet went to ******* they put me on this ask-crew and said theyd charge me 1 dollar then when i looked in my email they charged me ***** for a subscription I did not order...I so not have an account so no one is letting me cancel

    Business Response

    Date: 09/19/2024

    Dear ***** Vanosdoly, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Ask-Crew.com to attempt to recover an email address. $1.00 was charged plus $46.00 for a subscription that I did no not sign up for. The next day I requested that my subscription be cancelled because Ask-Crew failed to recover the email address. I checked with my credit card provider and was requested to provide proof that they were notified about the situation. I have sent thre emails and have not had a reply. Would appreciate any help with this.

    Business Response

    Date: 09/19/2024

    Dear ***********************, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed records in our database and identified a total of USD ***** in charges to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

    Customer Answer

    Date: 09/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this I don't even know what they do I just know I have a ***** dollar charge taken from my debit card I want a refund I have no idea who this company is

    Business Response

    Date: 09/19/2024

    Dear ***** *****, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We strive to provide every customer with the best possible experience at our service. We have reviewed the records in our database and determined that for the recent period according to our system there were charges of USD ****** to your bank account. We confirm the full refund of the said amount. We have already initiated the refund and you can expect to receive it at your bank account shortly. We have also canceled your subscription, there will be no further charges from our side.

    In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

  • Initial Complaint

    Date:09/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 29 2024 I had to use ask crew regarding ****** issue I was informed that the charge for that conflict was $1.00. Never was any other fee was informed. I found a charge to my bank account which I did NOT agree to. I want that refunded to me and if there is an active subscription IMMEDIATELY canceled

    Business Response

    Date: 09/19/2024

    Dear ******* *****, 

    Thank you for taking the time to submit your message through the BBB platform.
    Let us please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue.

    Creating an account on our platform is possible only by the customers themselves, through their own actions. Without the initiation of subscription, it is impossible to access a chat with an expert.

    We acknowledge your request for a refund of USD *****. However, kindly note that we were unable to process your refund for the amount of USD *****. We were informed by our payment provider that you have already initiated a dispute with ****** regarding this charge. Given the situation, we cannot assist you with this at the moment and recommend that you reach out once again to ****** to discuss this matter further. As to the charge of USD 1.00, we have refunded this to your account. 

    If you have any other questions or concerns, please don't hesitate to let us know. In case you have any other questions, our customer support team at ******************************* will be glad to assist. 

    Thank you in advance.

    Best regards,
    Ask-Crew

Ask-Crew is NOT a BBB Accredited Business.

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