Business Profile
Ecommerce
Expert SquadThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Ecommerce.
Reviews
Customer Review Ratings
4.13/5 stars
Average of 69 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLori R
Date: 07/26/2024
1 starLori R
Date: 07/26/2024
I needed help with my i-phone instant messenger displaying 1 notification. I googled support and received "Expertsquad". The rep asked me if I will pay $1 for them to help me. I answered yes. Now I see not only did they take the approved $1, but they are automatically withdrawing $29 monthly out of my account. HUGE SCAM!!!Expert Squad
Date: 09/30/2024
Hello, Lori.
We appreciate your message and understand your concern. We ensure that our pricing and subscription terms are clear during signup.
For any billing inquiries or assistance, you can contact our billing team at 1 866 695 3628 or email us at [email protected]. We're here to help address any issues you may have.Review fromScott H
Date: 07/24/2024
1 starScott H
Date: 07/24/2024
Scam. No help. I did ask for a single support and not a monthly subscription, but was charged the monthly rate. Called them and they would not refund. Complained to PayPal and they were also no help!Expert Squad
Date: 09/30/2024
Hello, Scott.
We appreciate your feedback and understand your frustration. Our intention is to provide clear information about our subscription terms at the time of registration.
For assistance with your account, please reach out to our dedicated billing support team at 1 866 695 3628 or via email at [email protected]. We're here to help.Review fromRobert n
Date: 07/15/2024
1 starRobert n
Date: 07/15/2024
I needed help with Charge 5 Fitbit and this tech support chat came up--though I was working with a life person from Fitbit and when they couldn't solve problem they kicked it to expert help for a fee of 1$. What wasn't clear is that they were not part of Fitbit and actually were being charged for a 29$ monthly subscription plan for tech help. It is buried in their terms that you agree to when you accept their 1$ charge Come to find out it didn't matter how you answered the initial chat questions the answers always came back the same--thank you for the additional information but we will need to get one of expert staff involved. They did not solve the issue with my Fitbit except telling me I probably needed a new one. They did not tell me I was in a recurring payment plan so luckily I checked my PayPal and when I contacted the company in Las Vegas to complain the canceled the monthly subscription but did not refund the first month. What a nice little scam!Expert Squad
Date: 09/30/2024
Hello, Robert!
We appreciate your feedback. It's important to clarify that we operate as a separate entity from Fitbit, and our subscription terms are clearly stated during the registration process.
We understand your concerns and are here to help if you have any further questions or need additional support. If you have any billing concerns, don’t hesitate to reach out to our billing team at [email protected].Review fromAmy K
Date: 06/26/2024
1 starAmy K
Date: 06/26/2024
I have never done business with these people and have no idea how they were able to get my information, but they have and have taken money out of my account without my knowledge or authorization. I would love to leave 0 stars!!!Expert Squad
Date: 09/30/2024
Hello, Amy!
We apologize for any confusion and would like to clarify that we are a question and answer service.
If you have any billing concerns, don’t hesitate to reach out to our billing team at [email protected].Review fromSusan S
Date: 06/22/2024
1 starSusan S
Date: 06/22/2024
Charging me for something I didn't order. I can't afford to feed myself, why would I order something I can't afford.Expert Squad
Date: 09/30/2024
Hello, Susan!
Thank you for bringing your concern to our attention.
We make every effort to ensure our pricing model and subscription terms are clearly displayed during the signup process. For further assistance with your billing issue, please contact our customer support team at 1 866 695 3628 or reach out via email at [email protected].Review fromCynthia J
Date: 05/26/2024
1 starCynthia J
Date: 05/26/2024
I think the government needs to identify who they are and send them back to jail. I signed up for ***** to replace ******* and that is how they got my information.Expert Squad
Date: 09/30/2024
Hello, Cynthia.
We're sorry to hear about your experience, but we want to assure you that we are not affiliated with any television or streaming services like Amazon Prime or Netflix. We are a question and answer service.
If you have any concerns or need further assistance, please contact us at [email protected].Review fromSandra G
Date: 05/23/2024
1 starSandra G
Date: 05/23/2024
I contacted this company as I was directed there to add money to a family member's inmate account. It was for ab "advance payment" that was a monthly charge. I didn't want that as my family member was waiting to be moved to another facility. I did not ever finish registering for this not provide them with what was asked for. They asked for my cell phone carrier information and to go into my account and take a screenshot of my account. When asked what the reason for this was, I was not answered. The next thing I know is that I have been charged $1.00, (which was supposed to be refunded) in addition to $29.00. I later found out that that was their monthly fee after disconnecting the chat. I contacted them about a refund and had to explain it more than twice as to why I wanted a refund. I asked for a phone number to contact their billing department and was told they didn't have a way set up for speaking via the phone, only in chat. I seriously don't believe they do anything, service wise, other than pray upon people and mislead them about their supposed services they offer.Expert Squad
Date: 09/30/2024
Hello, Sandra,
Thank you for your feedback.
Our service is a question-and-answer platform, and it seems there may have been a mix-up regarding the company you were looking for. Our subscription terms are always displayed during the sign-up process, ensuring transparency.
If you have any questions about your subscription or charges, please reach out to our billing team at [email protected] or 1 866 695 3628, and they will be happy to assist you further.Review fromJOHN S
Date: 05/13/2024
1 starJOHN S
Date: 05/13/2024
1 was getting the AntiVirus company TOTALAV for my Android cell phone !!! TotalAV charged me $19,but it said it did not go through. So I tried it again it said it did not go through so I tried it again. Said it did not go through so I stopped. When I check my Credit Card Statement I was charged $19 $38.95 and 38.98 !!! I went to TotalVA and this pop up said I had to go to Expert Squad. It said it would cost $1 and it would be REFUNDED AFTER I GOT MY CHARGES TAKEN CARE OF !!! I tried so many times I gave up and went to my Credit Card Statement and I was charged $29. I sent emails to EXPERT SQUAD on MAY 11 and today May 13 they said they would REFUND SOME OF MY MONEY !!! The only Question I asked was why was I charged $29 !!! Their rules on REFUNDS has a little chart $1,$2$3$4$5 etc.for how many questions was asked !!! If you ask for refund within 7 days you get refund !!! They said they will refund partial refund and it was already sent my email they sent was at 8:30 am today, I have seen anything !!! They also it was really againist the policy to refund the money !!! I would give them a MINUSES STARS !!!Expert Squad
Date: 09/30/2024
Hello, John!
Thank you for the feedback. Note that Expert Squad is an online expert question-and-answer website. At the same time, we would like to emphasize that we are not affiliated with TotalAV. It looks like when you searched on Google, our service appeared in an advertisement as a useful option.
Our subscription terms are always displayed during the sign-up process, ensuring transparency. If you have any questions about your subscription or charges, please reach out to our billing team at [email protected] or 1 866 695 3628, and they will be happy to assist you furtherReview fromBonnie A
Date: 05/03/2024
1 starBonnie A
Date: 05/03/2024
This company tries to steal your money through subscriptions you don't ask forExpert Squad
Date: 09/30/2024
Hello, Bonnie!
Thank you for sharing your concerns. We're committed to transparency and ensure that our subscription terms and pricing are clearly displayed during the sign-up process.
If you require assistance with your subscription, please reach out to our billing team at 1 866 695 3628 or email us at [email protected]. We're here to help
Expert Squad is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.