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Business Profile

Exercise Equipment

Pivotal Workout Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 backboards for my church's basketball court on this company's website on December 22nd. They advertised free shipping and my order when placed indicated shipping would be free. on Dec 27th I received an email that shipping costs would be ****** and they would not ship my order until I paid for shipping. When I called the company they told me they had a mistake on their end on the free shipping offer as well as telling me the price they charged me was too low. They basically acted as if I should be happy to pay the shipping charge and get ,my items. In my eyes their mistake should be theirs to resolve and not try to charge me for it.

    Business Response

    Date: 01/05/2024


    Hey ***

    I hope this message finds you well. I want to express my sincere appreciation for your patience and understanding as we worked to address the issues surrounding your recent order of 2 backboards for your church's basketball court.

    We acknowledge and deeply regret the frustration and inconvenience caused by multiple errors on our end, including the mistaken advertising of free shipping, the availability of a 30% off discount for this specific item, and the subsequent issues with the shipping charges.

    To address your concerns, we have taken the following steps:

    1. **Adjusted Shipping Charge:** We have applied an additional $100 discount to the shipping fee as a gesture of goodwill, acknowledging the inconvenience caused.
    2. **Honored Discount:** Despite the oversight, I am pleased to confirm that we have honored the 30% off discount for your specific item.

    Your items are being expedited for shipment immediately, and you will receive a tracking number shortly.

    We appreciate your patience and insistence on resolving this matter. If there are any further concerns or if there's anything else we can do to make this right for you, please do not hesitate to reach out to our customer support team at ******************************* or call us at ************.

    Thank you for your understanding, and we sincerely apologize for any inconvenience caused.

    Best regards,

    Milano, CEO

    Pivotal Workout Corp.

     *********************************

  • Initial Complaint

    Date:11/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date i purchased the product was 10/5/23.The amount of money i had paid for my product was $51.05.I had bought a push up board from their company on their website.They claimed that they would deliver my product within 5-7 business days, it has been nearly over a whole month now, i decided to contact them but theyve only replied back to me once using their automated programmed machine asking what was my order number, but they never replied back after that so i demanded a refund which of course they didnt respond back to either, they have a AI messaging system in their website that claimed they would get in touch with me via email or message but they never contacted me back once which shows theyre neglecting to even contact me back at all. Not only that but the product i purchased was never even shipped at all, ive been tracking the package i purchased and it shows it hasnt even gone through the process of being sent.The business has not tried at all to resolve my problem even after ive attempted multiple times to get into contact with them.Order #**** is my order number.I heard about this product from a advertisement from their social media account in the past more specifically its companies Instagram account. I just recently looked through the comment sections of their posts to see if anyone else was reporting the same issues i was going through and i saw many others have also been commenting the same issues as i have, it seems the company has been neglecting their clients and have been stealing their money as well.This is their companies Instagram page ********************************************************** i noticed is that when i purchased the product it says my order will be sent from *******, ******** rather than where the website claims the company is at. Just wanted to point this out.

Pivotal Workout Corp is NOT a BBB Accredited Business.

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