ComplaintsforHARNA
Exercise Programs
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I paid $15.19 for one month of this fitness app and it had many false claims in the type of workouts they provide. They are synced to my unique monthly cycle and not even based on the goals I inputed.Business response
09/01/2024
Dear ****,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. Kindly be informed that all advertised workout types are presented in the app.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamInitial Complaint
08/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The site does not give an option to cancel or manage my subscription. I have contacted support since May 20 24 and in the email I told them to cancel my subscription. I still have not gotten a response and was just charged $50 yesterday and I forwarded, the email again today. In my previous email from May, I said do not charge me again. Still no contact and I want my money back!Business response
09/01/2024
Dear *******,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
During the cancellation process on 25 May, 2024, you agreed to our proposition of "Two months for free". Therefore, we provided you with two free months to use our app, and your subscription remained active.
This is confirmation that we decided to refund the amount ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamInitial Complaint
08/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
First of all Ive been trying to cancel this subscription for a long time and have not been able to do so. I click to cancel it and they offer me a deal that I obviously dont want and then dont give me a confirm cancel button? I was charged today and I want my money back and I want my subscription canceled. *** tried multiple times BEFORE being charged and this dumb app will not let me cancel. I need a refund now, this is unacceptable.Business response
08/13/2024
Dear *********,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. Your subscription could have been easily canceled on our website after the agreement to extend your subscription for 2 additional months absolutely for free.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamInitial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Computer glitch signed me up gor more months despite me canceling. I was thus charged 2 more times. They did concede to finally canceling but When I asked for a refund I was to please enjoy our app for 3 more months when I have now tried to cancel twice and have now been charged twice more. They state I agreed to a frozen extra 3 months when I did NOT agree and again requested a refund.Business response
08/02/2024
Dear *********,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
Kindly note that instead of canceling on Feb 29 2024, you agreed to our offer, and your HARNA subscription was frozen for 2 months. There were no charges during that period. Your subscription was renewed on Jul 26 2024. The subscription is supposed to be canceled again before the renewal date to avoid further charges.
This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamInitial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company is intentionally not allowing the cancellation of subscriptions. You are able to tap any option on the app except manage subscription. Ive reached out to customer service and have received no answer. Im no longer even able to get into the app, but ** being charged for it.Business response
07/23/2024
Dear Autumn,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
We confirm that your HARNA subscription has been successfully canceled. Rest assured that no renewal charges will be applied.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamInitial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was not looking for a fitness app with guided videos, I was simply looking for a listed plan of workout exercises from ****** but nonetheless I would like to cancel my subscription. I signed up 14/ 07/2024, I was charged $10.5 at approximately 12h07 South African standard time even though it was meant to be a 7 day free trial. I have sent an email to ************************************* regarding the fee that was never stipulated and also to cancel the subscription but I have not received any response. I am getting impatient because of the similar complaints I have seen that were never resolved. I don't want to stop my card because that is too much admin. Please help me cancel with immediate effect, it doesn't matter even if I am not refunded. I want to feel secure knowing that I won't go through what many users have experienced before. My subscription started today, I tried to cancel from the app but the cancel button is not appearing. I will be charged $40 on the 21/07/24 if I don't manage to cancel.I have not bothered to look at the contents of the app because I am really not interested. Your assistance would be greatly appreciated.Business response
07/22/2024
Dear *******,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamCustomer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Thabile MaileInitial Complaint
07/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I downloaded the app and was informed that I had 2 months free subscription. I was looking to cancel my subscription having no use for the app but both the website and the app itself would not let me cancel. The company has since charged me at least 3 times for a subscription that I dont use with no way of canceling out.Business response
07/30/2024
Dear **************,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
Kindly note that our service is subscription-based. Our records indicate that on Feb 12, 2024, you subscribed to our introductory 30-day offer. which automatically converts to the 1-month subscription at the full price of ***** USD unless canceled before the time of renewal.
On Mar 13, 2024, after the subscription renewal, you agreed to our offer and your HARNA subscription was frozen for 2 months. Unless canceled, it renewed at the end of the extended period - Jun 11, 2024.
Kindly be informed that the recent subscription renewal payment of ***** USD contains the price adjustment. The letter with such changes was successfully delivered to your email in advance prior to the latest renewal.
We have reviewed records in our database and identified a total of ****** USD in subscription renewal charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamInitial Complaint
07/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I downloaded an exercise app called Harna, I agreed to pay a month subscription for ~15$ a month but then, they charged me an extra 19.99$ and 25.99$ without an explanation. They do not have a customer service phone number so I emailed questioning those charges back in mid-June and I have not received a reply. You may refer to the screenshot of the email that was uploaded. I would like to be refunded for those hidden unexplained charges please. Thank you.Business response
07/15/2024
Dear ********,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly be informed that you could decline to purchase additional materials by pressing the "No, thank you" button or the *** icon in the purchase window.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
This is confirmation that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamCustomer response
07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because I will receive my refund. Thank you!
Sincerely,
*******************************Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Harna/ Harnafit charged my credit card (Jet Blue/Barclays) $59.99 for upcoming July activity. I had only signed up with them for a trial period of one month which I paid them for using my credit card. The computer site(s) the company does business through /uses (*******************, **************************) do not connect to anyone for solving ******** problems. There is also no working telephone numbers.They have charged my credit card for upcoming service. The credit card company says only *******/ ***** can correct the problem because I gave them my credit card to pay them with the first time. This means the credit card company can force me to keep paying for something that the company is not letting me cancel.Business response
07/15/2024
Dear ********,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Please note that the link to the terms and information about the payments of our subscription-based service are displayed on the page prior to entering payment details.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
Kindly be informed that all subscription renewal attempts failed, so the payment of ***** USD wasn't processed. The only successful payment for the HARNA program was the ***** USD for the 1-month introductory plan.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamInitial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On July 1,2024, I tried to join HARNA for a workout plan. This plan was supposed to be one charge for $25. I later was charged a second time for an additional $25.99 and a third time $29.97. I have spoke with multiple people via email and they are stating I do not qualify for a refund but I dont understand how I do not qualify for a refund for atleast the over charge. I only received the 3 months product that I originally bought and not nine months as I was charged. I no longer have access to the app or plan yet still havent been refunded. I wish to be refunded for the overcharged money that was taken without consent and the company is not giving me any resolution to my problem. I do not believe that this is right at all! Please help me!Business response
07/15/2024
Dear ******,
Thank you for taking the time to submit your message through the Better Business Bureau.
Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
If you have any questions or comments, please don't hesitate to reach out at ************************************** We are always here to help.
Best regards,
HARNA TeamCustomer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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BBB Rating & Accreditation
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Contact Information
3753 Howard Hughes Pkwy Ste 200
Las Vegas, NV 89169-0952
Customer Complaints Summary
24 total complaints in the last 3 years.
24 complaints closed in the last 12 months.