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Business Profile

Express Shipping Services

DF Global Express LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all, it shows online that this is a courier company. I went to their store to send something to *****. My relatives in ***** received the package more than a month ago and found that 2 of the 4 bottles of Q10 inside were broken. We found that they did not take any precautions to protect the items. They did nothing to separate the items or fill in the extra space in the carton. They just let the items clatter in the cardboard boxes for more than a month. They are extremely irresponsible to their customers. Later, I contacted their boss, but they made various excuses, refused to compensate me, and even blocked my contact information. Secondly, they also sell many other things in the store, including food, and some of the food is sold directly on the floor. Does the courier company have a business license to sell food? Finally, they only accept cash or bank transfer, no credit cards, and don't provide any invoices. Therefore, if there is a package damage or quality issue, you cannot contact them to claim compensation. Also, it's a busy store so they definitely have tax issues. Please investigate.

DF Global Express LLC is NOT a BBB Accredited Business.

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