At-a-glance
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Business Details
- Location of This Business
- 4387 W Sunset Rd, Las Vegas, NV 89118-3852
- BBB File Opened:
- 7/5/2012
- Years in Business:
- 16
- Business Started:
- 10/17/2007
- Business Started Locally:
- 5/8/2009
- Business Incorporated:
- 10/17/2007
- Accredited Since:
- 12/7/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- 24 Black Industries, LLC
- AFR Construction
- Contact Information
Principal
- Mr. Jason Johnson, President/Owner
Customer Contact
- Mr. Jason Johnson, President/Owner
- Ms. Beth Johnson, COO
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/14/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Todd S
1 star01/04/2024
Absolute Flood Response Response
01/16/2024
I'm sorry to hear your experience with us was less than ideal and we deeply value your feedback. It is important to us that we address and respond to your concerns in a timely and factual manner.
On November 27th, 2023 the plumber contacted our afterhours line to let us
know the job he was working at needed our services. He provided us with your information and a brief description of the work that was needed. To
confirm our visit, we called you and let you know that we would be at your property within 60-90 minutes, to which he agreed. Two of our technicians
called thirty to forty minutes prior heading out to provide ETA.
After confirming ETA our technicians arrived at 7:25pm and began scoping the
area of concern with you.
Our technicians took pictures and
notes of the affected area. Moisture can clearly be identified in the pictures
taken prior to any work performed by our technicians.
All homeowners are shown and provided
our Work Authorization Contract Agreement and Direction to Pay. Prior to
beginning any work all homeowners must sign the form that is attached to a
carbon copy. Mr. ******* signed it and kept the copy. A portion of the Work Authorization
Contract Agreement and Direction to Pay form, request for the homeowner’s insurance
company name along with the policy and claim number if they have one. The homeowner
let us know he had already filed a claim and provided us with all the
information.
Mr. ******* signed and selected the
services he needed. Our technicians then began working. They began by opening
the area that was saturated with water and located around the hole Mr. Snivley
had already created. After removing the drywall, we located the leak and showed
it to the homeowner who was present and observing our technicians perform the
work.
Mr. ******* requested an estimate for
all the work to be completed including the rebuild. Our technicians let him
know that one of estimators would contact him the next day. We do not provide
estimates for emergency services as stated in the Work Authorization Contract
Agreement and Direction to Pay Mr. ******* signed. The next day we provided him
with the quote. He let us know he would contact us once he reviewed other
estimates. After not receiving a call from him we reached out to follow up and never
answered our call. After several attempts to contact him, we were left with no
choice but to leave a voicemail with the reason for our call. Mr. ******* called us back immediately once we let him know he was responsible for the
payment of the work performed.
He immediately denied any responsibility for payment. After spending
several hours on the phone explaining our charges and providing him with all
the necessary information for him to understand he continued to deny payment
and proceeded with threatening to take legal action.
Customer Response
01/17/2024
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