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Business Profile

Food Manufacturers

International Marketplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I purchased a 50# bag of rice from International Market Place on 9/5/23 in *********. When I got home, I emptied it into my rice container. Then on 9/11 I went to wash the rice to cook and I found brown bugs. I called the store and one associate said I needed the transaction # or receipt before they could do anything. I found my receipt, trans #******, and called them back. They took my information again and said someone would contact me. They didnt! I called back the next day and spoke to the manager. She was very rude and said without the original bag they could not do anything and that they have not had other complaints about bugs. So now Im out $63 and 50 # of rice. Regardless if they havent had other complaints or if I dont have the original bag, I have the receipt and something should be done about a store selling merchandise with bugs.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 10/13/2022.Money spent: $28 est What was purchased: noodles on sale Dispute: the noodles purchased ended up being EXPIRED since september! We gave the company a call and the worker who answered first claimed that they out goods on sale that were close to expiration but when we confronted them that the noodles were a month expired they changed their answer and admitted that they are selling expired goods on sale. We made the phone call to international marketplace on 10/20/2022 after consuming some of the expired goods without knowing. We ended up getting stomach aches and constipation after consuming these goods. The company worker claimed there is nothing they can do. This is horrible! The company should NOT be selling any expired goods to customers!!!

International Marketplace is NOT a BBB Accredited Business.

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